Lady M Cake Boutique - Arcadia

The Best Cake ever!

Atmosphere: 5

Food: 5

Service: 5

I bought three cakes. The chestnut crepe was too sweet and lost the natural flavor of chestnuts. I wouldn't recommend it. As for the checkers, I had to get two. The first one looked like it had been bitten at the cut, so I asked for a replacement. The second one also had a small chip, but I didn't ask for a replacement. However, I feel that Lady M's quality and service shouldn't have such mistakes. I really like this brand and only eat their cakes, but I was somewhat disappointed this time.

Atmosphere: 5

Food: 4

Service: 3

Always order to go order for family and friends birthday cake
I was real Fany of Lady M since they open and the price is only$ 80
Now this day went up to $ 120 and I still support

Atmosphere: 5

Food: 5

Service: 3

I walked in, wanted to order a slice of cake to eat there. But the person I talked with in the store was not sure nice. I asked her could you open the outside dining area. She said we will when we have more customers. I really don’t want to play pregnancy card but walking to the store from parking lot, eating there also taking a break is really what I wanted at that moment. So I had to order couple slices to go. Always love lady M cake but never ran into such unpleasant experience.

Atmosphere: 1

Food: 4

Service: 1

Lady M (est 2001) is a luxurious and classy dessert bakery store inside a mall. It is most famous for the creation of Signature Mille Crêpes. It blends French pastry techniques with Japanese sensibilities, resulting in fine thin cakes that are a touch sweet and perfect for every occasion. However, the quality is either a hit or miss which don’t equate the high end tag price.

Staff was cordial. Atmosphere was relaxing. Parking was not an issue given its in a large shopping mall. At the end of the day there are better dessert
shops that trump Lady M’s cakes.

Overall, it’s a modest luxury cake shop. If you’re into presentation then quality this brand is for you.

Atmosphere: 4

Food: 3

Service: 4

Why serve your customers with bad attitudes? My family and I were extremely excited to get our favorite cake from Lady M tonight until we were treated with bad customer service. Will not go back until management addresses this issue. High end cake with worst customer service is unacceptable! Also your store closed out the dinning area so we can’t even eat there. What is going on with the shop???

Miss Song is very helpful. I was a bit late for an online pick up, but she still helped me. Thank you so much!

Atmosphere: 5

Food: 5

Service: 5

Best Mille crepe cakes ever. The cakes are so soft, decadent, and delicious. Perfect amount of sweetness, absolutely just melts in your mouth, so heavenly. They come with a bag of ice to keep the cake cool, and the to go bag is reusable too. On the pricier side but definitely worth the price, multiple times better than other cakes.

Atmosphere: 5

Food: 5

Service: 5

Went in last Sunday evening, first time there, I’m over from the UK
place looked well fancy
Asian lad behind the counter. Built like a tank, sharp trim - name’s Bronson. Absolutely no faff
Sorted me out with this tiramisu mealie creep cake slice.. something like that
Give Bronson a raise and a pint - top man

Atmosphere: 5

Food: 5

Service: 5

Visited Lady M two days ago on Thursday afternoon and had one of the most unpleasant customer service experiences I have ever had. A staff member who appeared to be Chinese, in her twenties and not very tall, was extremely rude when we asked about seating in the front. She spoke with a harsh and dismissive tone and insisted there was “no way” to open the tables without any attempt to explain or help. The attitude was shocking and completely unwelcoming. We left feeling uncomfortable and disrespected. This is not the level of hospitality expected from a place with Lady M’s reputation. We will unfortunately be contacting the head office as well.

Atmosphere: 1

Food: 1

Service: 1

I have always admired Lady M for its cakes and presentation but my recent visit on Thursday afternoon was very disappointing and I saw the other folks in recent reviews agree. We bought several cakes and wanted to use the front tables. Her laziness came with excuses stating something about company policy. The Asian worker was stone cold and as curt as can be. Lady M has always been known to be elegant and her manners unfortunately contradicted their usually reputation. There was absolutely no effort to explain why or suggest another option and her tone felt unnecessarily hostile. It really dampened the experience and left a bad impression on what should have been an enjoyable visit and unfortunately many others either heard or now know about it.

Atmosphere: 1

Food: 1

Service: 1

This is about the quality of service rather than the cakes. Disappointed with the cashier (I believe her name is Stephanie). I ordered 3 pieces of sliced cakes and I asked if I can have their disposable cake knife (I also offered to pay). Straight up no, period. No added customer service. Wish the person who prepared my sliced cakes was the one to check me out at the cashier. I never had this experience in Lady M located in NYC. Fully disappointed with the experience they provide here.

The Cake is very delicious,my husband loves it very much,every year on his birthday,I always pick up one for him to celebrate.But customer service here is not good,the lady who prepared the cake was friendly and nice.But the cashier had a poker face and speaked impatiently.

Atmosphere: 3

Food: 5

Service: 1

The owner should retrain the staff. The girl named Daisy has an attitude. If you don't want to work here please go home. The lounge is not open although it said the staff can open it if need. Apparently it is forever closed and Daisy doesn't bother to explain. There is no coffee because there is no beans lol. And they don't even try to offer an alternative or drink menu. You are just being LAZY honestly lol.

The female employee with name tag “Song” is being extremely rude, didn’t greet us when we enter the store and her face is showing unpleasant attitude to us. After we bought our cake we said thank you to her and she just walk away without saying anything back.

Song had a really bad attitude and looked very unfriendly the whole time.