The Coffee Bean & Tea Leaf

I had to wait for the girl to finish her text and sip her drink before I could order. I just stared at her in disbelief. No apology or anything. Unbelievable.

Atmosphere: 2

Food: 5

Service: 3

Unbelievably bad service. Ordered a coffee and an ice water. Asked for my water after they gave me the coffee and made we wait for my water. Told me I needed to pay which I already did. Two orders later, I finally got my water. Their attitude were disgusting.

Atmosphere: 1

Food: 1

Service: 1

My time at coffee bean in Santa Anita mall was ok. When I ordered my drink I said exactly what I wanted but when I got my drink it was different. I told the worker but she looked at me rudely and did not tell me anything that they can do to help me. She stayed quiet and didn’t assist me with my problem. Overall the service was not the best maybe the worst.

Atmosphere: 1

Food: 1

Service: 1

I recently visited while waiting for a car repair. The latte machine happened to be out of order-bummer. So I ordered tea and a muffin. I was told they didn't have plain green tea which I thought was odd. I was given one option-a flavored peach variety which was ok. I later saw on their online menu they did have other green tea varieties. Overall price and service wasn't great.

Atmosphere: 3

Food: 3

Service: 2

In between appointments with a little time to kill, my wife and I decided to stop in and was pleasantly surprised to find a coffee, bean and tea, leaf location conveniently located in the center of the mall. Coming at a good time, we were warmly greeted by Summerlyn and Carlos and found them to be warm and friendly. Help us with our drink selections we additionally bought some coffee beans and had a great experience. Thanks to their help. Together they made this experience one of the best

Atmosphere: 5

Food: 5

Service: 5

Love this coffee bean. Very clean, the berista's are always friendly and smiling, and they all seem to be happy there working.

Atmosphere: 5

Food: 5

Service: 5

Closing when they want. 7.50pm “sorry we are closed”, 4 of them can’t make one tea .

Service: 1

The baristas at this location are amazing! The cashier with the pretty piercings took my order and was so pleasant and sweet to me that I left feeling better than I did before I got there. Truly a wonderful experience, great iced tea too! I recommend the Tropical

Atmosphere: 5

Food: 5

Service: 5

This business is a BIG joke. I ordered and paid for a muffin to bring home for my kid (who reminded me all day LONG not to forget buying it for him) 10/16/2023 around 7 pm using their app. I came to pick it up after work 8:30 pm and they were CLOSED already (while their hours in Google Maps says they are closed 9 pm). I waited 10 minutes but nobody came. There was a handwritten note with capitals: CLOSED EARLY DUE TO UNSEEN CIRCUMSTANCES (with a laugh emoticon). The muffin is only $3 something, but I disappointed my 4 yo ASD kid much more than any amount of dollars you could think of. When I came back today, a day after, none of those 4 staffs said sorry, it was like what happened last night was just a normal thing for them. I wonder if the business owner realized that people they hired are much worse than unfunny clowns!!!

The Baristas at this location are lazy & ignore their costumers. Wait time for a coffee can take between 22-40mins. They need to go back into training.Last experience I had, I waited in line for 10mins, only 1 person was ahead of me & 3 people behind me& the batista was chatting with the other employees about whatever.Anyways I ordered 2 drinks... afterwards it took 17mins to make 1 drink. While they continued chatting about whatever randomness, I asked about my 2nd drink, and the young lady just glared at me & said okay... looked at the screen and continued chatting with her coworkers..She took 2 others orders & made those orders on the spot.Another 15mins passed, I asked again a out my 2nd drink& it only took her 1 min to make. She gave me another look again & mouth something softly.2 ice coffees should not take 40mins to make especially if they're not busy at all..Impressions of this locations are not so good. Please avoid. Until they hire better staff with better experience.

Atmosphere: 1

Food: 1

Service: 1

Staff saw me standing in line and she didn’t say anything till next guest came after me. She said her line actually started from the other side. So I asked her why she didn’t say anything before the other guest came. She had no answer. Obviously I left without buying

Atmosphere: 1

Service: 1

11:55am, 4 staff members and 3 out of the 4 chat while 2 customers wait at the register to order. We eventually walked off. Both of us. I’m on break, I can’t wait forever. 1 poor girl was down there making all the orders. Ridiculous.

Service: 1

Today on sept at around 1 pm I ordered 2 single drinks and one of them was wrong and I told the girl that this wasn't my drink and that I had a vanilla ice blend and she proceeded to pull out on screen that this was what I had ordered with an attitude and I said okay but this was still not my order she then proceeded to walk off .I only order one drink !! I didn't make a disturbance since a line had started to form .

Atmosphere: 2

Service: 1

Took 25 minutes to fill our order even though they were fully staffed with 4 people working the machines. They got the order wrong. So had to wait another 10 minutes until they redid them.

Atmosphere: 2

Food: 5

Service: 1

Took 25 minutes to fill our order even though they were fully staffed with 4 people working the machines. They got the order wrong. So had to wait another 10 minutes until they redid them.