First time here ,we went for brunch. Food was really good. Our waitress seemed very busy. Maybe for the area. Not sure but we waited a long time for drink refills
Atmosphere: 5
Food: 5
Service: 3
Andrew Carbajal
My wife and I have been to Villa Catrina in Arcadia a couple of times before as guests of family members who frequent this restaurant. Each time, the food, service, and atmosphere were great — which is why we decided to look into hosting a baptism brunch here based on our past experiences and our family’s recommendation.
When I first called, I spoke with a lady who was incredibly kind and helpful. She went over menu options, pricing, and availability in detail and was very professional. That call left a great impression and made us excited to plan our event here.
Unfortunately, our in-person visit today was very different. When we stopped by during lunch to ask about reserving a date, we were connected with an employee named Joe. From the start, his tone was dismissive. Before even asking about our group size or specific date, he told us they already had a 40-person event that day and that our date “probably wasn’t available.” He also said several times that he wouldn’t be able to “move his staff around” to accommodate another party. When we asked if he could check with the person in charge of scheduling, he said he didn’t want to interrupt their schedule and told us to come back at 5:30.
We’re not sure if Joe might be the owner, but if we were running a business, we’d never want to foster that type of attitude toward potential customers. We completely understand if a date is booked, but the interaction could have been handled with more care.
We’re sharing this not to bash the restaurant — because the food and staff have been great in the past — but to help others know to speak directly with the right person for events. This place has a lot of potential, but today’s experience was disappointing.
Atmosphere: 5
Food: 5
Service: 1
Niva-jo Whisenand
The food was so good! I found it to be a little expensive. The service was top notch! I’d go back!
Atmosphere: 5
Food: 5
Service: 5
Raymond Butner
Villa Catrina is decidedly a step up from many other Mexican restaurants in the area. The menu is lengthy and tempting. The food is among the best. I had a three-item combination, each terrific. My wife ordered the Posada Enchiladas, which is one of the best vegetarian Mexican dishes around. The service was excellent, friendly and helpful. The place is not fancy, but it is more than acceptable. There are cheaper Mexican places around, but the prices are reasonable for the quality.
Atmosphere: 4
Food: 5
Service: 5
Witty4x4 Carter
I have always enjoyed the food, drinks and friends. It is our meeting place. The Taco Tuesday is great with handmade tacos.
Atmosphere: 5
Food: 5
Service: 5
Zachariah Cooney
Went here for the all you can eat buffet. There was live music here. Food was authentic.
Atmosphere: 5
Food: 5
Service: 5
Elicia Banks-Gabriel
I LOVE THIS PLACE SO MUCH!! Literally everything is perfect 👌
Atmosphere: 5
Food: 5
Service: 5
Katt Bongar Hoban
Delicious food, great service, lovely atmosphere!
Comida rica, buen servicio, y muy lindo el ambiente.
Atmosphere: 5
Food: 5
Service: 5
Monica Claros
Great food, and service.
Atmosphere: 4
Food: 4
Service: 4
Brian Frest
Food is good but don’t let the pictures fool you there is no bar seating
Great place to get away from all the Asian food in the area. Yesterday, I came for Sunday brunch buffet and everything was fresh, hot and tasty. Their soups are really good. Fruit, salad and desserts (churros, plus chocolate chip cookies, cinnamon fries and macarons) were offered.
They even had a band playing for a couple customers since it was their birthdays.
I'll be back when I crave Mexican!
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: Sunday Brunch
Juandi Guerra
add orchard 2 the menu, everything else is perfect and this is top 3 food experiences ive had
Atmosphere: 5
Food: 5
Service: 5
Peter Wrate
Be away for a while and had to drop by for my favorite . Fish taco ?
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Sunday Brunch, Taco Tuesday
JOHNNY G
Great food amazing service shout out to the bartender
Atmosphere: 5
Food: 5
Service: 5
Jazmin Rebollo
My family celebrated my father’s 50th birthday at Villa Catrina this past Saturday. We booked the entire bar area and outside patio area for the celebration. The owner/manager hired security guards for that night, which is totally fine. However, they were hovering over our guests the entire time, standing in the doorway, glaring at our family. We made it extremely clear that everyone in the patio area was part of the party. First, one security guard grabbed my cousin from behind without even speaking to her, & tried escorting her out. She explained that she is part of the party. Then later that night, by the SAME security guard, another member of my family was confronted & grabbed, for no reason! The security guard assumed he wasn’t apart of the party… we strongly believe he was racially profiled. There was no reason the security had to physically touch my family. There was no reason for them to be hovering the entry way. They called Arcadia PD, for supposed “back up.” But when they arrived, they were confused as to why they were called. The police explained we were able to stay there until 11pm, which is what we agreed on in the contract, as they could see we did not cause any havoc as the security guards stated we did. But security did not allow it. We were RUSHED and PHYSICALLY PUSHED out of the restaurant.
Management failed to protect us. We have been going to this restaurant for YEARS. We had many many birthday celebrations there, but sadly we cannot return until something is done. The servers are amazing, they were the ones that made the night pleasant. However, the manager failed to take control of the situation, but instead let their security intimidate and physically ASSULT my family.
Once we exited the restaurant, security continued to FOLLOW us out to the parking lot, challenging to fight our male guests. One security guard, in his 60s with brown to gray hair was challenging to fight my dad & other family members while having his hand on his GUN. There was no reason for the security to be armed & absolutely no reason for them to be threatening to fight us. Those men were on a serious power trip. The same security guard also told my godfather that he was apart of a gang, which is completely inappropriate & showed us just how unprofessional and dangerous this ARMED security was! Fortunately, my family was able to remove themselves from the situation.
I still cannot fathom the inappropriate behavior displayed by the security guards that were hired & how Villa Catrina’s management handled the situation. No call, no apologies were made. Lots of loyal customers will be lost unfortunately.
First time here ,we went for brunch. Food was really good. Our waitress seemed very busy. Maybe for the area. Not sure but we waited a long time for drink refills
Atmosphere: 5
Food: 5
Service: 3
My wife and I have been to Villa Catrina in Arcadia a couple of times before as guests of family members who frequent this restaurant. Each time, the food, service, and atmosphere were great — which is why we decided to look into hosting a baptism brunch here based on our past experiences and our family’s recommendation.
When I first called, I spoke with a lady who was incredibly kind and helpful. She went over menu options, pricing, and availability in detail and was very professional. That call left a great impression and made us excited to plan our event here.
Unfortunately, our in-person visit today was very different. When we stopped by during lunch to ask about reserving a date, we were connected with an employee named Joe. From the start, his tone was dismissive. Before even asking about our group size or specific date, he told us they already had a 40-person event that day and that our date “probably wasn’t available.” He also said several times that he wouldn’t be able to “move his staff around” to accommodate another party. When we asked if he could check with the person in charge of scheduling, he said he didn’t want to interrupt their schedule and told us to come back at 5:30.
We’re not sure if Joe might be the owner, but if we were running a business, we’d never want to foster that type of attitude toward potential customers. We completely understand if a date is booked, but the interaction could have been handled with more care.
We’re sharing this not to bash the restaurant — because the food and staff have been great in the past — but to help others know to speak directly with the right person for events. This place has a lot of potential, but today’s experience was disappointing.
Atmosphere: 5
Food: 5
Service: 1
The food was so good! I found it to be a little expensive. The service was top notch! I’d go back!
Atmosphere: 5
Food: 5
Service: 5
Villa Catrina is decidedly a step up from many other Mexican restaurants in the area. The menu is lengthy and tempting. The food is among the best. I had a three-item combination, each terrific. My wife ordered the Posada Enchiladas, which is one of the best vegetarian Mexican dishes around. The service was excellent, friendly and helpful. The place is not fancy, but it is more than acceptable. There are cheaper Mexican places around, but the prices are reasonable for the quality.
Atmosphere: 4
Food: 5
Service: 5
I have always enjoyed the food, drinks and friends. It is our meeting place. The Taco Tuesday is great with handmade tacos.
Atmosphere: 5
Food: 5
Service: 5
Went here for the all you can eat buffet.
There was live music here.
Food was authentic.
Atmosphere: 5
Food: 5
Service: 5
I LOVE THIS PLACE SO MUCH!! Literally everything is perfect 👌
Atmosphere: 5
Food: 5
Service: 5
Delicious food, great service, lovely atmosphere!
Comida rica, buen servicio, y muy lindo el ambiente.
Atmosphere: 5
Food: 5
Service: 5
Great food, and service.
Atmosphere: 4
Food: 4
Service: 4
Food is good but don’t let the pictures fool you there is no bar seating
Restaurantji Recommends
Great place to get away from all the Asian food in the area. Yesterday, I came for Sunday brunch buffet and everything was fresh, hot and tasty. Their soups are really good. Fruit, salad and desserts (churros, plus chocolate chip cookies, cinnamon fries and macarons) were offered.
They even had a band playing for a couple customers since it was their birthdays.
I'll be back when I crave Mexican!
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: Sunday Brunch
add orchard 2 the menu, everything else is perfect and this is top 3 food experiences ive had
Atmosphere: 5
Food: 5
Service: 5
Be away for a while and had to drop by for my favorite . Fish taco ?
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Sunday Brunch, Taco Tuesday
Great food amazing service shout out to the bartender
Atmosphere: 5
Food: 5
Service: 5
My family celebrated my father’s 50th birthday at Villa Catrina this past Saturday. We booked the entire bar area and outside patio area for the celebration. The owner/manager hired security guards for that night, which is totally fine. However, they were hovering over our guests the entire time, standing in the doorway, glaring at our family. We made it extremely clear that everyone in the patio area was part of the party. First, one security guard grabbed my cousin from behind without even speaking to her, & tried escorting her out. She explained that she is part of the party. Then later that night, by the SAME security guard, another member of my family was confronted & grabbed, for no reason! The security guard assumed he wasn’t apart of the party… we strongly believe he was racially profiled. There was no reason the security had to physically touch my family. There was no reason for them to be hovering the entry way. They called Arcadia PD, for supposed “back up.” But when they arrived, they were confused as to why they were called. The police explained we were able to stay there until 11pm, which is what we agreed on in the contract, as they could see we did not cause any havoc as the security guards stated we did. But security did not allow it. We were RUSHED and PHYSICALLY PUSHED out of the restaurant.
Management failed to protect us. We have been going to this restaurant for YEARS. We had many many birthday celebrations there, but sadly we cannot return until something is done. The servers are amazing, they were the ones that made the night pleasant. However, the manager failed to take control of the situation, but instead let their security intimidate and physically ASSULT my family.
Once we exited the restaurant, security continued to FOLLOW us out to the parking lot, challenging to fight our male guests. One security guard, in his 60s with brown to gray hair was challenging to fight my dad & other family members while having his hand on his GUN. There was no reason for the security to be armed & absolutely no reason for them to be threatening to fight us. Those men were on a serious power trip. The same security guard also told my godfather that he was apart of a gang, which is completely inappropriate & showed us just how unprofessional and dangerous this ARMED security was! Fortunately, my family was able to remove themselves from the situation.
I still cannot fathom the inappropriate behavior displayed by the security guards that were hired & how Villa Catrina’s management handled the situation. No call, no apologies were made. Lots of loyal customers will be lost unfortunately.
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