Terrible leadership/customer service. Be aware of the bathroom locks here.The store manager Jenny handled the situation poorly.I was in the restroom, on the toilet, and somebody somehow could open the door. When I was locking the door befor that, I turned the switch all the way that I could, saw the metal bar inside move, couldn't open the door from the inside, so I figured that was good. But somebody else tried to open the door when I was on the toilet, and they couldn't at the 1st try, so they pushed the door harder and made it open.I felt very unsafe and embarrassed.I went out, told manager Jenny, and the first thing she could say to me was: "oh that's restroom is not usually used"Wow, ok then, why didn't you put a sign?She never apologized or felt sorry for what I went through. Her first instinct was to protect herself by bringing that up.Then obviously she couldn't argue with the fact that there was no sign, so she told me to come in and show her the lock. What else could I show her?I did what I could to lock the door.She came out from the restroom and said that the lock was fine, asking me to show her how the door could be open from outside, like I was lying to her?In the whole conversation, she never said Sorry for what happened, never empathized with me and tried even a bit to make me feel any better. She focused on showing me that it was my fault that it happened. Even when I pointed that out for her that she was only looking out for herself, she defended herself and said that She felt sorry that I felt that way about her.Wow, what a way to treat your customer. You don't realize that the customers help you keep your job?I suggest corporate train your employees better and hire people with better people skills. If you already work hard to create a good product, I'm sure you wouldn't want to lose business for bad customer service. The argument we had in front of numerous customers did not help with the store's image, either. Mistakes happen, but all of this drama would have prevented if you trained your employees to be more customer-orientedSoon after I posted this review, the district manager left a reply here apologizing and saying that she would call me. She never did. Actions speak louder than words.
The drive-thru is usually busy.Pro-tip: Enter the location from their north entrance while heading east on Artesia Blvd. It will allow you to drive directly to the entrance. If you attempt to enter from the east entrance, there is a good chance you will impede traffic and have to turn around in the small lot.
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Strawberry Hisbicus
MARK Rambo
Drinks are ok. Kids think it's public library.
Atmosphere: 3
Food: 4
Service: 5
Recommended dishes: Strawberry Hisbicus
Graham Sauer
I love the iced Vietnamese coffee! Liquid crack! I can chug these all day!
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: House Special Coffee
Javier Sanchez
Delicious
Atmosphere: 5
Food: 5
Service: 5
Matthew Delaney
Starbucks of very sweet highly caffeinated Vietnamese coffee. Highly recommend.
Atmosphere: 5
Food: 5
Service: 5
US: TheFolks
Always get the Vietnamese coffee with light ice and soy milk. Always hits the spot and the crew is always super
Atmosphere: 5
Food: 5
Service: 5
562Acts
It's my favorite place to get tea. I can always order ahead and it will be ready in a proper time. Parking is bad only downside.
7 leaves never disappointsFirst place I go to when I come to
Atmosphere: 5
Food: 5
Service: 5
Jerek Deeter
The drinks are good, theyre pretty quick for the drive thru, area is
Atmosphere: 2
Food: 4
Service: 4
Recommended dishes: Japanese Matcha Sy
Mosi Aisha
My favorites, Summer Mint, Strawberry Hibiscus, Herbal Tea, and Vietnamese Iced coffee!
Victor
I’ve come here 3 times past 5:00 pm and they simply don’t sell hot coffee. It is either cold drinks or bread.
Atmosphere: 3
Food: 1
Service: 1
Carlos Manalo
Overpriced, as expected, but the staff try hard to be helpful. Teas and bobas are not hard to do, and the margins here are crazy. But, it’s still cheaper than Starbucks.Parking: Limited spots but when I visited, there were two open. I suppose this can fill up during peak hours.
The coffees are freakin amazing
Atmosphere: 5
Food: 5
Service: 5
Terrible leadership/customer service. Be aware of the bathroom locks here.The store manager Jenny handled the situation poorly.I was in the restroom, on the toilet, and somebody somehow could open the door. When I was locking the door befor that, I turned the switch all the way that I could, saw the metal bar inside move, couldn't open the door from the inside, so I figured that was good. But somebody else tried to open the door when I was on the toilet, and they couldn't at the 1st try, so they pushed the door harder and made it open.I felt very unsafe and embarrassed.I went out, told manager Jenny, and the first thing she could say to me was: "oh that's restroom is not usually used"Wow, ok then, why didn't you put a sign?She never apologized or felt sorry for what I went through. Her first instinct was to protect herself by bringing that up.Then obviously she couldn't argue with the fact that there was no sign, so she told me to come in and show her the lock. What else could I show her?I did what I could to lock the door.She came out from the restroom and said that the lock was fine, asking me to show her how the door could be open from outside, like I was lying to her?In the whole conversation, she never said Sorry for what happened, never empathized with me and tried even a bit to make me feel any better. She focused on showing me that it was my fault that it happened. Even when I pointed that out for her that she was only looking out for herself, she defended herself and said that She felt sorry that I felt that way about her.Wow, what a way to treat your customer. You don't realize that the customers help you keep your job?I suggest corporate train your employees better and hire people with better people skills. If you already work hard to create a good product, I'm sure you wouldn't want to lose business for bad customer service. The argument we had in front of numerous customers did not help with the store's image, either. Mistakes happen, but all of this drama would have prevented if you trained your employees to be more customer-orientedSoon after I posted this review, the district manager left a reply here apologizing and saying that she would call me. She never did. Actions speak louder than words.
Atmosphere: 1
Food: 4
Service: 1
A place to go for "exotic drinks and food"
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Strawberry Hisbicus, Sea Cream Jasmine Tea
The drive-thru is usually busy.Pro-tip: Enter the location from their north entrance while heading east on Artesia Blvd. It will allow you to drive directly to the entrance. If you attempt to enter from the east entrance, there is a good chance you will impede traffic and have to turn around in the small lot.
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Strawberry Hisbicus
Drinks are ok. Kids think it's public library.
Atmosphere: 3
Food: 4
Service: 5
Recommended dishes: Strawberry Hisbicus
I love the iced Vietnamese coffee! Liquid crack! I can chug these all day!
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: House Special Coffee
Delicious
Atmosphere: 5
Food: 5
Service: 5
Starbucks of very sweet highly caffeinated Vietnamese coffee. Highly recommend.
Atmosphere: 5
Food: 5
Service: 5
Always get the Vietnamese coffee with light ice and soy milk. Always hits the spot and the crew is always super
Atmosphere: 5
Food: 5
Service: 5
It's my favorite place to get tea. I can always order ahead and it will be ready in a proper time. Parking is bad only downside.
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
7 leaves never disappointsFirst place I go to when I come to
Atmosphere: 5
Food: 5
Service: 5
The drinks are good, theyre pretty quick for the drive thru, area is
Atmosphere: 2
Food: 4
Service: 4
Recommended dishes: Japanese Matcha Sy
My favorites, Summer Mint, Strawberry Hibiscus, Herbal Tea, and Vietnamese Iced coffee!
I’ve come here 3 times past 5:00 pm and they simply don’t sell hot coffee. It is either cold drinks or bread.
Atmosphere: 3
Food: 1
Service: 1
Overpriced, as expected, but the staff try hard to be helpful. Teas and bobas are not hard to do, and the margins here are crazy. But, it’s still cheaper than Starbucks.Parking: Limited spots but when I visited, there were two open. I suppose this can fill up during peak hours.
Atmosphere: 4
Service: 4