Incredibly unprofessional. I showed up to the drive thru and ordered in the app instead of saying my order out loud. The barista asked why I did that in a very rude way. I thought I was being helpful, but guess it threw a wrench in the system. There was no one in line so I didn’t think it was a problem.I’m pretty sure there was no espresso in my latte and ended up driving down to another starbs to have it remade.
Atmosphere: 1
Food: 1
Service: 1
Andrea Van Landingham
Checked the hours on Google before coming, it says open until 7:30 - updated two weeks ago. Arrived a bit before 7, and they're mopping and closing up. There's a customer at the door inquiring about the hours and asking if he can at least use the restroom, the employees say no. The door sign says open until 8:30.Starbucks is such a large company that it's hard to imagine a discrepancy like this. If the hours are changing this much, at least take down the sign.
Atmosphere: 1
Food: 1
Service: 1
CELEBRIDADES TEQUILA
I arrived at the place during work time and it turned out that it was closed, unfortunate
Cody Gregg
This store is just a mess. First, they have a significant hours change but don't bother to update their hours on Google. Customers should not be responsible for submitting edits to Google about changes to hours at a Starbucks. Then, despite having two people here for an hour and a third for a half-hour before opening, when they finally do open, they're still not ready. I timed the first few cars and it was taking nearly 5 minutes per car, which is way to slow. It took 7 minutes for me to get my drink inside (I was only the third drink order). One of the girls (she seemed like the shift lead) was working really hard to clean before opening. The other two, however, looked more like they were moseying around like there was no rush to get anything done. Having ran a high volume coffee shop for several years, it's unclear why it took three people nearly an hour to get the store ready to open.
Katie Dawson
I went today to this location today and the Door was locked at 6:00pm! Tf? The website says 8:30 and the door said 8:30 so why tf are you closed at 6:00 when everything says 8:30? How is this ok. If I did this at my job I'd be suspended or fired for fasly advertising for my company.
Service: 1
Bill Reed
Times keep changing and you can no longer get a coffee at 6:02 pm at night. They close early… need to find another coffee place that serves coffee after 6 pm.
Atmosphere: 1
Food: 1
Service: 1
Heather Nilan
Some of the nicest employees. Always put a smile on my face especially Lucas.
Atmosphere: 5
Food: 5
Service: 5
Jacqueline A.
The most disgusting Starbucks I have ever been to. Everything was dirty and the service was awful. I ordered an iced oat milk brown sugar shaken espresso and it looked and tasted like it was only whole milk. My friend ordered a strawberry açaí refresher and it was light pink with no strawberries in it. The drinks here are not being made to Starbucks standards whatsoever. We ordered water at the register and when it failed to come out I nicely asked the barista if we could get the water we ordered. She replied saying "I'm busy restocking right now you can wait." When we finally got our water the barista put her hands all over the mouth part of the lid and hadn't washed her hands after jumping from the register to help us. Ewww. I felt like I was being Punk'd with how rude and awful the baristas treated us. As someone who used to manage a Starbucks I know this is so far from standard. Whoever is managing this establishment should reevaluate what their doing.
James Landly
I just don’t get why the girl at the window can’t talk and work. She got numerous orders wrong, kept chatting to people instead of taking orders, and then I had to repeat my order to them at least 5 times. I waited the longest I ever have in the drive thru. I usually don’t complain about this but its unprofessional. The entire place looks unkept and filthy inside and outside the store. Shame. I’ll drive to the other one from now on. I’d rather not wait 20 mins behind one person because you decided to hold up the line talking too much. 20 mins for 3 whole people in line. Even the guy behind me I could hear was complaining.
I stopped in while I was on vacation because a dear friend mentioned she knew someone who used to work here.Well if they did they do not anymore! The current employee feel like they are BFF’s of Paris Hilton and somehow she left them behind because they are not going to fix anybody’s drink right or clean up anything and you cannot make them!!!!I could not believe the attitude and rudeness pouring out of these employees!!! I watched them screw up multiple orders and refuse to correct them!One weird tall guy sat in the lobby yelling at customers if they confronted the employees so I ended up leaving without bothering to order all together!!!
Atmosphere: 1
Food: 3
Service: 1
wayne rinehart
Worst customer service and coffee of ALL Starbucks coffee joints. I'm an avid lover of coffee and of Starbucks, but this group of employees not only got me SIMPLE drink wrong 1 time but 3 times in a row!!! IN THE SAME VISIT! out of principle and cost, I went back literally drove off and right back in after discovering it didn't have cream in my coffee as requested! AND they REFUSED to take my HOT coffee back, the one they got WRONG leaving me with a hot coffee I didn't want and having to dump it and throw away the cup myself. AND TOBTOP IT ALL OFF, AFTER GETTING MY COFFEE WRONG 3 TIMES IN A ROW (me stupidly leaving the drive through without tasting because of the line) and with the batista admiting to shift supervisor they forgot the creamer again on the seccond drive through and me waiting at leastn10 min each time.... THEY NEVER ONCE OFFERD ME A REFUND OR A GIFT CARD FOR A FREE DRINK!NERVER WILL I EVER GO BACK TO THIS LOCATION OF INCOMPETENT EMPLOYEES!What was my complicated drink, may you ask? A venti Americano with added shot all shots LONG with heavy cream and 8 sugars STIRRED! all three times NO Cream one time no sugar all 3 times not STIRRED! How do I know it wasn't STIRRED... sugar was in the bottom and couldn't taste it.I've been a gold card member since 2001. It is customary and good business to be offered a free drink or drink on us card when a customer is upset or has to drive back to fix the drink. This took a good 30 min out of my trip having to come back, but it was principle! The same principle here leaving a long and frustrated review! The date of the drive-through was August 12 2023. Time was approximately 6 pm. They will remember this. I wasn't a jerk or rude but obviously mad especiallyafter being told they couldnt take the wrong hot drink back and levving me with hot drinks and nowhere to put em, and I did say it's not a difficult drink!I saved my anger for the review! Training! This location NEEDS customer service training! And to top it off, they were not busy.
Atmosphere: 1
Food: 1
Service: 1
Nancy S.
First time at this Starbucks ever and will be the last. I came in for a blended drink and they told me they could not do it. No apology or reason, the employee was irritated when I asked for suggestions and kept talking over me. Never again would I come to this store
Philip V.
I was going through the drive through and not even being weird or nun I found the love of my life I don't care about the wait as long as I was able to look at her
Emilio Garza
No outlets and slow service. Otherwise, standard Starbucks fare.
Good tea ?
Incredibly unprofessional. I showed up to the drive thru and ordered in the app instead of saying my order out loud. The barista asked why I did that in a very rude way. I thought I was being helpful, but guess it threw a wrench in the system. There was no one in line so I didn’t think it was a problem.I’m pretty sure there was no espresso in my latte and ended up driving down to another starbs to have it remade.
Atmosphere: 1
Food: 1
Service: 1
Checked the hours on Google before coming, it says open until 7:30 - updated two weeks ago. Arrived a bit before 7, and they're mopping and closing up. There's a customer at the door inquiring about the hours and asking if he can at least use the restroom, the employees say no. The door sign says open until 8:30.Starbucks is such a large company that it's hard to imagine a discrepancy like this. If the hours are changing this much, at least take down the sign.
Atmosphere: 1
Food: 1
Service: 1
I arrived at the place during work time and it turned out that it was closed, unfortunate
This store is just a mess. First, they have a significant hours change but don't bother to update their hours on Google. Customers should not be responsible for submitting edits to Google about changes to hours at a Starbucks. Then, despite having two people here for an hour and a third for a half-hour before opening, when they finally do open, they're still not ready. I timed the first few cars and it was taking nearly 5 minutes per car, which is way to slow. It took 7 minutes for me to get my drink inside (I was only the third drink order). One of the girls (she seemed like the shift lead) was working really hard to clean before opening. The other two, however, looked more like they were moseying around like there was no rush to get anything done. Having ran a high volume coffee shop for several years, it's unclear why it took three people nearly an hour to get the store ready to open.
I went today to this location today and the Door was locked at 6:00pm! Tf? The website says 8:30 and the door said 8:30 so why tf are you closed at 6:00 when everything says 8:30? How is this ok. If I did this at my job I'd be suspended or fired for fasly advertising for my company.
Service: 1
Times keep changing and you can no longer get a coffee at 6:02 pm at night. They close early… need to find another coffee place that serves coffee after 6 pm.
Atmosphere: 1
Food: 1
Service: 1
Some of the nicest employees. Always put a smile on my face especially Lucas.
Atmosphere: 5
Food: 5
Service: 5
The most disgusting Starbucks I have ever been to. Everything was dirty and the service was awful. I ordered an iced oat milk brown sugar shaken espresso and it looked and tasted like it was only whole milk. My friend ordered a strawberry açaí refresher and it was light pink with no strawberries in it. The drinks here are not being made to Starbucks standards whatsoever. We ordered water at the register and when it failed to come out I nicely asked the barista if we could get the water we ordered. She replied saying "I'm busy restocking right now you can wait." When we finally got our water the barista put her hands all over the mouth part of the lid and hadn't washed her hands after jumping from the register to help us. Ewww. I felt like I was being Punk'd with how rude and awful the baristas treated us. As someone who used to manage a Starbucks I know this is so far from standard. Whoever is managing this establishment should reevaluate what their doing.
I just don’t get why the girl at the window can’t talk and work. She got numerous orders wrong, kept chatting to people instead of taking orders, and then I had to repeat my order to them at least 5 times. I waited the longest I ever have in the drive thru. I usually don’t complain about this but its unprofessional. The entire place looks unkept and filthy inside and outside the store. Shame. I’ll drive to the other one from now on. I’d rather not wait 20 mins behind one person because you decided to hold up the line talking too much. 20 mins for 3 whole people in line. Even the guy behind me I could hear was complaining.
Restaurantji Recommends
I stopped in while I was on vacation because a dear friend mentioned she knew someone who used to work here.Well if they did they do not anymore! The current employee feel like they are BFF’s of Paris Hilton and somehow she left them behind because they are not going to fix anybody’s drink right or clean up anything and you cannot make them!!!!I could not believe the attitude and rudeness pouring out of these employees!!! I watched them screw up multiple orders and refuse to correct them!One weird tall guy sat in the lobby yelling at customers if they confronted the employees so I ended up leaving without bothering to order all together!!!
Atmosphere: 1
Food: 3
Service: 1
Worst customer service and coffee of ALL Starbucks coffee joints. I'm an avid lover of coffee and of Starbucks, but this group of employees not only got me SIMPLE drink wrong 1 time but 3 times in a row!!! IN THE SAME VISIT! out of principle and cost, I went back literally drove off and right back in after discovering it didn't have cream in my coffee as requested! AND they REFUSED to take my HOT coffee back, the one they got WRONG leaving me with a hot coffee I didn't want and having to dump it and throw away the cup myself. AND TOBTOP IT ALL OFF, AFTER GETTING MY COFFEE WRONG 3 TIMES IN A ROW (me stupidly leaving the drive through without tasting because of the line) and with the batista admiting to shift supervisor they forgot the creamer again on the seccond drive through and me waiting at leastn10 min each time.... THEY NEVER ONCE OFFERD ME A REFUND OR A GIFT CARD FOR A FREE DRINK!NERVER WILL I EVER GO BACK TO THIS LOCATION OF INCOMPETENT EMPLOYEES!What was my complicated drink, may you ask? A venti Americano with added shot all shots LONG with heavy cream and 8 sugars STIRRED! all three times NO Cream one time no sugar all 3 times not STIRRED! How do I know it wasn't STIRRED... sugar was in the bottom and couldn't taste it.I've been a gold card member since 2001. It is customary and good business to be offered a free drink or drink on us card when a customer is upset or has to drive back to fix the drink. This took a good 30 min out of my trip having to come back, but it was principle! The same principle here leaving a long and frustrated review! The date of the drive-through was August 12 2023. Time was approximately 6 pm. They will remember this. I wasn't a jerk or rude but obviously mad especiallyafter being told they couldnt take the wrong hot drink back and levving me with hot drinks and nowhere to put em, and I did say it's not a difficult drink!I saved my anger for the review! Training! This location NEEDS customer service training! And to top it off, they were not busy.
Atmosphere: 1
Food: 1
Service: 1
First time at this Starbucks ever and will be the last. I came in for a blended drink and they told me they could not do it. No apology or reason, the employee was irritated when I asked for suggestions and kept talking over me. Never again would I come to this store
I was going through the drive through and not even being weird or nun I found the love of my life I don't care about the wait as long as I was able to look at her
No outlets and slow service. Otherwise, standard Starbucks fare.
Atmosphere: 2
Food: 3
Service: 2