They continually try upselling the food order even after asking for a simple order and then they charge for food that they fail to put in with your order.
Food: 2
Service: 1
Bernardo De La Cruz
No wait and clean and respectful can't complain
Atmosphere: 5
Food: 5
Service: 5
Marrisa Rodriguez
Great food nice staff will be going again
Atmosphere: 5
Food: 5
Service: 5
Denise Gonzalez
Whitney is extremely polite & wonderful. Thank you for taking my order & and kindly explaining to me that the chicken comes on sourdough toast instead of the potato bun. Now I know how to order my food . You’re the sweetest . This is my designated carls from now on .
Atmosphere: 5
Food: 5
Service: 5
Chris Blazer
Off calloway and brimhall rd Went thought the drive thru around 2 PM after lunch crowd so I thought. 3 cars ahead of me it took 7 min just to pull up and order. Then to get to the drive thru window to pick up my order was another 15 min almost half hour for a total of 4 cars that is not fast food in my book. After I leave with my order about half way thru my Santa Fe chicken burger I noticed it was raw had to throw it away and ended up getting sick. Just under $20 for 1 meal which was a raw chicken burger and not so fast food took my whole lunch time and icing on the cake get food poisoning was the worst!
Atmosphere: 3
Food: 2
Service: 2
Alex Douglas
Food was hot, fresh, and correct. The lady at the drive through was extremely pleasant and very professional.
Hailey Divina
Just had the best customer service experience ! Whitney was friendly, engaging and overall had an amazing energy to her! Keep it up girl!
Atmosphere: 5
Food: 5
Service: 5
D Berchem
Worst drive thru experiences ever. Paid $25 and didn’t get the food I ordered. They didn’t give a receipt to me so they won’t correct the mistake they made. DONT GO TO THIS CARLS.
Atmosphere: 1
Food: 1
Service: 1
Isaiah Martinez
Very friendly and helpful customer service.
Atmosphere: 5
Food: 5
Service: 5
Ongoing Boy
Always get the Western bacon burger and it has never disappointed Food usually always hot and I will be coming back
Great customer service at 09:58 on June 19, 2025 by Whitney she deserves a raise
Atmosphere: 5
Food: 5
Service: 5
Anthony Estrada
After a long shift at work order a meal had cold old fry’s and old moldy lettuce
Atmosphere: 2
Food: 1
Service: 1
Acacia Soares
Today was the first time I have ever had bad customer service at this Carls Jr. located on Brimhall Rd. Johnathan's rude comment and lack of customer service was very unnecessary. The female who was working with him today also had poor customer service.
Atmosphere: 1
Food: 4
Service: 1
Gabriella Martinez
Customer service was terrible guy taking order seemed very rushed and no patience even though there were no cars hopefully they didn’t do anything to the food they seemed very sketchy
They continually try upselling the food order even after asking for a simple order and then they charge for food that they fail to put in with your order.
Food: 2
Service: 1
No wait and clean and respectful can't complain
Atmosphere: 5
Food: 5
Service: 5
Great food nice staff will be going again
Atmosphere: 5
Food: 5
Service: 5
Whitney is extremely polite & wonderful. Thank you for taking my order & and kindly explaining to me that the chicken comes on sourdough toast instead of the potato bun. Now I know how to order my food . You’re the sweetest . This is my designated carls from now on .
Atmosphere: 5
Food: 5
Service: 5
Off calloway and brimhall rd Went thought the drive thru around 2 PM after lunch crowd so I thought. 3 cars ahead of me it took 7 min just to pull up and order. Then to get to the drive thru window to pick up my order was another 15 min almost half hour for a total of 4 cars that is not fast food in my book. After I leave with my order about half way thru my Santa Fe chicken burger I noticed it was raw had to throw it away and ended up getting sick. Just under $20 for 1 meal which was a raw chicken burger and not so fast food took my whole lunch time and icing on the cake get food poisoning was the worst!
Atmosphere: 3
Food: 2
Service: 2
Food was hot, fresh, and correct. The lady at the drive through was extremely pleasant and very professional.
Just had the best customer service experience ! Whitney was friendly, engaging and overall had an amazing energy to her! Keep it up girl!
Atmosphere: 5
Food: 5
Service: 5
Worst drive thru experiences ever. Paid $25 and didn’t get the food I ordered. They didn’t give a receipt to me so they won’t correct the mistake they made. DONT GO TO THIS CARLS.
Atmosphere: 1
Food: 1
Service: 1
Very friendly and helpful customer service.
Atmosphere: 5
Food: 5
Service: 5
Always get the Western bacon burger and it has never disappointed
Food usually always hot and I will be coming back
Atmosphere: 4
Food: 4
Service: 5
Restaurantji Recommends
Nice welcoming staff - great burgers!
Atmosphere: 5
Food: 5
Service: 5
Great customer service at 09:58 on June 19, 2025 by Whitney she deserves a raise
Atmosphere: 5
Food: 5
Service: 5
After a long shift at work order a meal had cold old fry’s and old moldy lettuce
Atmosphere: 2
Food: 1
Service: 1
Today was the first time I have ever had bad customer service at this Carls Jr. located on Brimhall Rd. Johnathan's rude comment and lack of customer service was very unnecessary. The female who was working with him today also had poor customer service.
Atmosphere: 1
Food: 4
Service: 1
Customer service was terrible guy taking order seemed very rushed and no patience even though there were no cars hopefully they didn’t do anything to the food they seemed very sketchy
Atmosphere: 1
Food: 1
Service: 1
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