I came in the morning to grab a dozen for my office. I showed a picture of donuts from their page. They began to fill up the box with donuts that were not of any of the ones I asked for.I simply said, those aren’t the ones in the photo, so I said is ok if I just pick them out myself. Their response was to ignore me, they began serving others and eventually came back and asked what did you want?I probably wouldn’t come back, the Hispanic woman and older woman and especially the older woman was just so rude. She gave me a nasty snare and I just couldn’t believe their treatment….I’m a paying customer who wanted specific donuts… I could understand if I were disrespectful but I don’t treat people like that…
Atmosphere: 2
Food: 4
Service: 1
Veronica Esquivel
Always consistently good. I can count on excellent caffeinated drinks, freshest coffee and excellent donuts. The menu has expanded and their breakfast sandwiches are excellent too. Always super nice and friendly.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Dozen Mix Donut
Dazzletrap
NO flies NO rude workers so don't put too much stock in bad reviews of this place. It was clean and well stocked with great products. Only one person there at noon when I was there but a super competent hard worker kept everyone happy. The breakfast sandwich was as good as you will have at home if your a great cook so forget every drive thru as the coffee put Starbucks syrup in a cup to shame. I will be back to try the smoothies and Boba before I leave the area. 8/10 overall just cuz I grew up knowing the best bakeries but they are all gone now.
Alex Ayala
Need help on there customer service went twice and seems they havnt improved
Juan Chavez
very nice and clean environment. I liked it, but the donuts need an extra kick on the flavor..nice
Atmosphere: 4
Food: 3
Service: 4
Nima P.
Good donuts. Super clean. We've always loved it but The owner's niece isn't friendly so the last few times I've wondered if I should go elsewhere
Carrot B.
Great donuts, especially the rose cinnamon rolls. Am now adding more to the review because of 85 characters minimum
Mike Doolan
One of the best and least expensive donut shops I've been to recently in the city of Bakersfield. Fantastic food and a great assortment of fun donuts. Check them
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Special Dozen Donut Mix
Felix S.
First time customer walked in place was clean. Few tables to sit and enjoy coffee and a dounut . Lady at the counter was nice .l will definitely be back.
Michelle L
Store Outside Apperance doesn't look clean. There is graffiti, panhandlers with shopping carts begging for money. Back of the store I once saw people laying down by the back entrance with a sofa, pallets, and boxes. If they can't keep the outside of the store clean, I am not eating there.
Disappointing. We heard great things about this place, but it's just a typical donut shop.
Kamyelle P.
I used to love this place. I was there when they opened the doors when they first opened. I should have known better because even then they didn't have it together. I kept going though because the doughnuts were light and the short Hispanic woman that's always there is a beast. This being said I will never return after the service I got today. Let's start with the declining in person service. The more people they hired the worse service got. They would stack doughnuts on top of each other and would end up in a huge mess. I would get breakfast sandwiches and the sausage would still be cold. They were always very helpful in fixing issues. Not anymore. My family members moved away so I stopped going in store as much. I've ordered from door dash almost every Friday until they literally gave me a dozen of maple and chocolate buttermilk bars that we did not order at all and they did not send my breakfast sandwich. I had to reorder and waste more money on tip and taxes. I gave them another chance because they were very apologetic. I ordered again today half a dozen doughnuts (1 maple with crumb bar, 2 glazed twist, 1 chocolate cake, 1 maple round, 1 cinnamon roll). I ended up with a full dozen of random doughnuts and a note that said no cinnamon roll. So you just give me double the doughnuts and random stuff?!? Then they forgot my sandwich again. I called the store to see what happened and I'm explaining my experience. It was a woman who answered at 7:26 AM. She first tells me no sandwiches had been made and then starts laughing at me as I'm explaining the situation. She said just come pick it up. Come pick it up?!? I ordered it for delivery for a reason I'm at work. Then I explain that if I reorder then now I'm out the additional money for tip,taxes, and delivery. She said then come pick up your refund?!? Like what this can't be serious??? I asked for a manager or someone in charge and she says no call tomorrow. This is ridiculous. I drive all the way from Garces to get stuff from here. That won't be happening anymore and I will be spreading the word.
Cecilia Provensal
Highland Donuts has been such a great addition to the surrounding community. They offer duch a wonderful selection of traditional donuts as well as updated versions of the classic. I'm not a sweets person so I slways do for the jalapeño and cheese or ham and cheese offerings. Everything is always fresh snd often still warm. All very tasty. I rarely purchase coffee there, but on the occasions that I have it was strong but not bitter'good flavor. Good selection, hood quality, well priced.
Antonio A.
best ham and cheese jalapeño croissant i tore it up before i even got home.... left crumbs all over me from the flakey goodness of the bread def coming again
Stacy T.
Today is "yes day!" For my kiddos and they wanted donuts for breakfast. Great service, nice staff my kids loved their unique selection!
I came in the morning to grab a dozen for my office. I showed a picture of donuts from their page. They began to fill up the box with donuts that were not of any of the ones I asked for.I simply said, those aren’t the ones in the photo, so I said is ok if I just pick them out myself. Their response was to ignore me, they began serving others and eventually came back and asked what did you want?I probably wouldn’t come back, the Hispanic woman and older woman and especially the older woman was just so rude. She gave me a nasty snare and I just couldn’t believe their treatment….I’m a paying customer who wanted specific donuts… I could understand if I were disrespectful but I don’t treat people like that…
Atmosphere: 2
Food: 4
Service: 1
Always consistently good. I can count on excellent caffeinated drinks, freshest coffee and excellent donuts. The menu has expanded and their breakfast sandwiches are excellent too. Always super nice and friendly.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Dozen Mix Donut
NO flies NO rude workers so don't put too much stock in bad reviews of this place. It was clean and well stocked with great products. Only one person there at noon when I was there but a super competent hard worker kept everyone happy. The breakfast sandwich was as good as you will have at home if your a great cook so forget every drive thru as the coffee put Starbucks syrup in a cup to shame. I will be back to try the smoothies and Boba before I leave the area. 8/10 overall just cuz I grew up knowing the best bakeries but they are all gone now.
Need help on there customer service went twice and seems they havnt improved
very nice and clean environment. I liked it, but the donuts need an extra kick on the flavor..nice
Atmosphere: 4
Food: 3
Service: 4
Good donuts. Super clean. We've always loved it but The owner's niece isn't friendly so the last few times I've wondered if I should go elsewhere
Great donuts, especially the rose cinnamon rolls. Am now adding more to the review because of 85 characters minimum
One of the best and least expensive donut shops I've been to recently in the city of Bakersfield. Fantastic food and a great assortment of fun donuts. Check them
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Special Dozen Donut Mix
First time customer walked in place was clean. Few tables to sit and enjoy coffee and a dounut . Lady at the counter was nice .l will definitely be back.
Store Outside Apperance doesn't look clean. There is graffiti, panhandlers with shopping carts begging for money. Back of the store I once saw people laying down by the back entrance with a sofa, pallets, and boxes. If they can't keep the outside of the store clean, I am not eating there.
Restaurantji Recommends
Disappointing. We heard great things about this place, but it's just a typical donut shop.
I used to love this place. I was there when they opened the doors when they first opened. I should have known better because even then they didn't have it together. I kept going though because the doughnuts were light and the short Hispanic woman that's always there is a beast. This being said I will never return after the service I got today. Let's start with the declining in person service. The more people they hired the worse service got. They would stack doughnuts on top of each other and would end up in a huge mess. I would get breakfast sandwiches and the sausage would still be cold. They were always very helpful in fixing issues. Not anymore. My family members moved away so I stopped going in store as much. I've ordered from door dash almost every Friday until they literally gave me a dozen of maple and chocolate buttermilk bars that we did not order at all and they did not send my breakfast sandwich. I had to reorder and waste more money on tip and taxes. I gave them another chance because they were very apologetic. I ordered again today half a dozen doughnuts (1 maple with crumb bar, 2 glazed twist, 1 chocolate cake, 1 maple round, 1 cinnamon roll). I ended up with a full dozen of random doughnuts and a note that said no cinnamon roll. So you just give me double the doughnuts and random stuff?!? Then they forgot my sandwich again. I called the store to see what happened and I'm explaining my experience. It was a woman who answered at 7:26 AM. She first tells me no sandwiches had been made and then starts laughing at me as I'm explaining the situation. She said just come pick it up. Come pick it up?!? I ordered it for delivery for a reason I'm at work. Then I explain that if I reorder then now I'm out the additional money for tip,taxes, and delivery. She said then come pick up your refund?!? Like what this can't be serious??? I asked for a manager or someone in charge and she says no call tomorrow. This is ridiculous. I drive all the way from Garces to get stuff from here. That won't be happening anymore and I will be spreading the word.
Highland Donuts has been such a great addition to the surrounding community. They offer duch a wonderful selection of traditional donuts as well as updated versions of the classic. I'm not a sweets person so I slways do for the jalapeño and cheese or ham and cheese offerings. Everything is always fresh snd often still warm. All very tasty. I rarely purchase coffee there, but on the occasions that I have it was strong but not bitter'good flavor. Good selection, hood quality, well priced.
best ham and cheese jalapeño croissant i tore it up before i even got home.... left crumbs all over me from the flakey goodness of the bread def coming again
Today is "yes day!" For my kiddos and they wanted donuts for breakfast. Great service, nice staff my kids loved their unique selection!