Terrible customer service. Didn't mind the 15 minute wait and sat patiently until it was our turn. Once we drove up to order we ordered one of our drinks and were told our total and to pull forward. We mentioned that we did have another item to order and were ignored and avoided. Disappointed and will not be coming back to this location again. Cant even review the drinks when we couldn’t do the first step which is ordering it ..
Atmosphere: 1
Food: 1
Service: 1
Oscar Silva
I ordered on Sonic mobil app. I show up to Sonic pull up to drive thru and waited for 15 minutes just to get to speaker. They tell me my order is ready pull out of drive thru and pull up on stall and we will take your order out to you right now. I do that another 15 minutes pass so I pull back up to the drive thru window. They completely forgot about me so I just canceled my order never go back there again. People working drive was worthless
Atmosphere: 1
Food: 1
Service: 1
Gabe
Came to this location and ordered a footlong hotdog and asked for ketchup and relish. They want to charge for the relish, why? It should come with the hotdogs. Are they strapped for cash that they need to charge for relish. This is a joke and a scam. Disappointed with sonic.
Atmosphere: 2
Food: 4
Service: 2
Barbie Guevara
Was excited to try this place for the first time while visiting Bakersfield and service and food were horrible. I contemplated leaving after I drove up to order due to the appearance of the restaurant. I regret wasting my money, which was overly price for terrible frozen food.
Nicole Goodwin
Dont care for the food but the drink go hard
Atmosphere: 5
Service: 5
Coach Alexis
Placed an online order, waited 45 mins and never received it after checking in twice. The staff said we don’t have your ticket so we can’t give you a refund, you’ll have to go through the app. Didn’t even offer to make it for me. Would give zero stars if I could.
Atmosphere: 1
Food: 1
Service: 1
Angel C
Had bad service and waited about 30 min for cold food, the lady didn't give me a receipt and only 5 ketchup packets for 3 orders of fries and 1 order of tots, I also asked for sauces for the chicken and cheese sticks and when she brought the wrong ones she seemed bothered I told her it's not what I asked for, I didn't get a receipt and one of the burgers was made any wrong, I'd give no stars if I could, especially after bad experience on a almost $70 order
Atmosphere: 2
Food: 1
Service: 1
Reba Sanders
I went to order at stall number 3 today and a lady took my order and then 15 mins later a car that was next to me came and left by then. And so I go back to the speaker and wait for them to come to it and they said they never got my order. The other car that was next to me never got her order either she was mad about it. Then they continue to ask if I wanted to order again why so I could wait even longer.
Service: 1
Recommended dishes: Dr Pepper
Mary Hinzo
Me and my husband, honestly get sonic from here pretty much every day. Sometimes I order on the app sometimes I go to the drive-through. I usually get a Dr Pepper with sweet cream or a slushy and my husband gets a blast And I usually get a sundae for our son. I think a lot of these people in the reviews misunderstand when you order the app you’re supposed to go to the stalls not through the drive-through, but sometimes the workers will still accommodate you if you end up going through the drive-through. I think all of the workers do a great job of handling the rush this sonic gets super busy. Some days they perform better than others, but that’s anywhere you go. I am grateful that there even is the sonic so close to my house because I’m pregnant and It really helps to have a treat at the end of the day.
Atmosphere: 5
Food: 5
Service: 5
Violet salazar
Ordered online went to pick it up. Was told we had to check in on the screen could not check in we tried communicating the issue with the staff they didnt explain how just kept repeating that we had to check in finally we were told it was okay they'll bring it out to us. It took 30 minutes to get melted drinks. After back and forth disagreements with the manager we got fresh drinks. Not the best experience 😕
Ordered online went to pick it up. Was told we had to check in on the screen could not check in we tried communicating the issue with the staff they didnt explain how just kept repeating that we had to check in finally we were told it was okay they'll bring it out to us. It took 30 minutes to get melted drinks. After back and forth disagreements with the manager we got fresh drinks. Not the best experience 😕
Atmosphere: 2
Food: 2
Service: 1
Jerrica kral
Showed up at 10:34 pm last night and was told: "getting ready to close, have a great night". Google says they close at 12am, so they either need to update their business listing or they need to have better customer service. One or the other
Kenneth Groff
All great service 👍
Atmosphere: 5
Food: 5
Service: 5
Bradley Ochsenbein
Ordered plain cheeseburger they had pickles on them and the wait took forever
Atmosphere: 2
Food: 3
Service: 1
Belen Contreras
This $7 blast is missing $3 worth of ice cream. It’s a no for me dog..
Terrible customer service. Didn't mind the 15 minute wait and sat patiently until it was our turn. Once we drove up to order we ordered one of our drinks and were told our total and to pull forward. We mentioned that we did have another item to order and were ignored and avoided. Disappointed and will not be coming back to this location again. Cant even review the drinks when we couldn’t do the first step which is ordering it ..
Atmosphere: 1
Food: 1
Service: 1
I ordered on Sonic mobil app. I show up to Sonic pull up to drive thru and waited for 15 minutes just to get to speaker. They tell me my order is ready pull out of drive thru and pull up on stall and we will take your order out to you right now. I do that another 15 minutes pass so I pull back up to the drive thru window. They completely forgot about me so I just canceled my order never go back there again. People working drive was worthless
Atmosphere: 1
Food: 1
Service: 1
Came to this location and ordered a footlong hotdog and asked for ketchup and relish. They want to charge for the relish, why? It should come with the hotdogs. Are they strapped for cash that they need to charge for relish. This is a joke and a scam. Disappointed with sonic.
Atmosphere: 2
Food: 4
Service: 2
Was excited to try this place for the first time while visiting Bakersfield and service and food were horrible. I contemplated leaving after I drove up to order due to the appearance of the restaurant. I regret wasting my money, which was overly price for terrible frozen food.
Dont care for the food but the drink go hard
Atmosphere: 5
Service: 5
Placed an online order, waited 45 mins and never received it after checking in twice. The staff said we don’t have your ticket so we can’t give you a refund, you’ll have to go through the app. Didn’t even offer to make it for me. Would give zero stars if I could.
Atmosphere: 1
Food: 1
Service: 1
Had bad service and waited about 30 min for cold food, the lady didn't give me a receipt and only 5 ketchup packets for 3 orders of fries and 1 order of tots, I also asked for sauces for the chicken and cheese sticks and when she brought the wrong ones she seemed bothered I told her it's not what I asked for, I didn't get a receipt and one of the burgers was made any wrong, I'd give no stars if I could, especially after bad experience on a almost $70 order
Atmosphere: 2
Food: 1
Service: 1
I went to order at stall number 3 today and a lady took my order and then 15 mins later a car that was next to me came and left by then. And so I go back to the speaker and wait for them to come to it and they said they never got my order. The other car that was next to me never got her order either she was mad about it. Then they continue to ask if I wanted to order again why so I could wait even longer.
Service: 1
Recommended dishes: Dr Pepper
Me and my husband, honestly get sonic from here pretty much every day. Sometimes I order on the app sometimes I go to the drive-through. I usually get a Dr Pepper with sweet cream or a slushy and my husband gets a blast And I usually get a sundae for our son. I think a lot of these people in the reviews misunderstand when you order the app you’re supposed to go to the stalls not through the drive-through, but sometimes the workers will still accommodate you if you end up going through the drive-through. I think all of the workers do a great job of handling the rush this sonic gets super busy. Some days they perform better than others, but that’s anywhere you go. I am grateful that there even is the sonic so close to my house because I’m pregnant and It really helps to have a treat at the end of the day.
Atmosphere: 5
Food: 5
Service: 5
Ordered online went to pick it up. Was told we had to check in on the screen could not check in we tried communicating the issue with the staff they didnt explain how just kept repeating that we had to check in finally we were told it was okay they'll bring it out to us. It took 30 minutes to get melted drinks. After back and forth disagreements with the manager we got fresh drinks. Not the best experience 😕
Atmosphere: 2
Food: 2
Service: 1
Restaurantji Recommends
Ordered online went to pick it up. Was told we had to check in on the screen could not check in we tried communicating the issue with the staff they didnt explain how just kept repeating that we had to check in finally we were told it was okay they'll bring it out to us. It took 30 minutes to get melted drinks. After back and forth disagreements with the manager we got fresh drinks. Not the best experience 😕
Atmosphere: 2
Food: 2
Service: 1
Showed up at 10:34 pm last night and was told: "getting ready to close, have a great night". Google says they close at 12am, so they either need to update their business listing or they need to have better customer service. One or the other
All great service 👍
Atmosphere: 5
Food: 5
Service: 5
Ordered plain cheeseburger they had pickles on them and the wait took forever
Atmosphere: 2
Food: 3
Service: 1
This $7 blast is missing $3 worth of ice cream.
It’s a no for me dog..
Atmosphere: 1
Food: 1
Service: 1
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