I ordered two large strawberry shakes on the app. Pulled up the the Drive thru around 950 pm. The guy tells me pull up to the stalls and check in with the app. I go to check in.... What do you know your app is not working... I go back to drive thru the team member now ignores me. I can't even cancel my order. I WANT MY MONEY BACK. I PAID FOR SOMETHING YOUR LOCATION WOULDNT EVEN FULFILL. THIS PLACE IS A JOKE.
Atmosphere: 1
Service: 1
A S
My boyfriend and I placed a pick up order on the app on Thanksgiving 2025 the app didn’t mention anything about the restaurant being closed, I even tried calling the restaurant which doesn’t seem to have a working phone number, so we went to go pick up our orders and it was completely closed. I just don’t understand how the app let us place orders for pick up without informing us that the restaurant was closed. Really really really inconvenient, a waste of gas, time and money, we still haven’t received our refunds.
Atmosphere: 1
Food: 1
Service: 1
Luis Villatoro
Went to this location like I ALWAYS do, for a drink. One drink, yes again one drink. It was not raining at the time anymore, I have video to prove in case they tell their manager it was. I drive up to the order taker, checked in, my drink never came, until I pressed the button they told me to come to the window and pick it up. So I did, asked what size that was since I thought it was the wrong size, the black man who was at the window said “it’s what you ordered” I asked again, he replied the same am closed the window, lie I’m the one who did something wrong here. My drink had been sitting there getting watered down and that’s exactly what it tasted like. I will not be back to this location, you lost a loyal customer as I live closer to this location than any other one. Disgusting people and service. Do better, and if that was some kind of supervisor, good luck with that. If the issue was it was raining, it wasn’t, they are just lazy.
Atmosphere: 1
Food: 1
Service: 1
M
Some of the reviews for this location are ridiculous. I ordered 2 drinks. Strawberry limeade and a coke. Nothing spectacular....just 2 drinks. Service was just fine. There were only 2 cars in front of me. Got my drinks in under 10 minutes. It's fast food not a dine in restaurant with a dress code. With that being said people should take it easy on places like this. You get what you pay for. The fact that some people who made a review identifying someone's race is outrageous. Says more about the person leaving a review then the Sonic employee.This is one of the better Sonics in Bakersfield in my opinion. Never had an issue with my orders from here.
Sylvia Chavez
Good burgers!
no name
Terrible customer service. Didn't mind the 15 minute wait and sat patiently until it was our turn. Once we drove up to order we ordered one of our drinks and were told our total and to pull forward. We mentioned that we did have another item to order and were ignored and avoided. Disappointed and will not be coming back to this location again. Cant even review the drinks when we couldn’t do the first step which is ordering it ..
Atmosphere: 1
Food: 1
Service: 1
Oscar Silva
I ordered on Sonic mobil app. I show up to Sonic pull up to drive thru and waited for 15 minutes just to get to speaker. They tell me my order is ready pull out of drive thru and pull up on stall and we will take your order out to you right now. I do that another 15 minutes pass so I pull back up to the drive thru window. They completely forgot about me so I just canceled my order never go back there again. People working drive was worthless
Atmosphere: 1
Food: 1
Service: 1
Gabe
Came to this location and ordered a footlong hotdog and asked for ketchup and relish. They want to charge for the relish, why? It should come with the hotdogs. Are they strapped for cash that they need to charge for relish. This is a joke and a scam. Disappointed with sonic.
Atmosphere: 2
Food: 4
Service: 2
Barbie Guevara
Was excited to try this place for the first time while visiting Bakersfield and service and food were horrible. I contemplated leaving after I drove up to order due to the appearance of the restaurant. I regret wasting my money, which was overly price for terrible frozen food.
Placed an online order, waited 45 mins and never received it after checking in twice. The staff said we don’t have your ticket so we can’t give you a refund, you’ll have to go through the app. Didn’t even offer to make it for me. Would give zero stars if I could.
Atmosphere: 1
Food: 1
Service: 1
Angel C
Had bad service and waited about 30 min for cold food, the lady didn't give me a receipt and only 5 ketchup packets for 3 orders of fries and 1 order of tots, I also asked for sauces for the chicken and cheese sticks and when she brought the wrong ones she seemed bothered I told her it's not what I asked for, I didn't get a receipt and one of the burgers was made any wrong, I'd give no stars if I could, especially after bad experience on a almost $70 order
Atmosphere: 2
Food: 1
Service: 1
Reba Sanders
I went to order at stall number 3 today and a lady took my order and then 15 mins later a car that was next to me came and left by then. And so I go back to the speaker and wait for them to come to it and they said they never got my order. The other car that was next to me never got her order either she was mad about it. Then they continue to ask if I wanted to order again why so I could wait even longer.
Service: 1
Recommended dishes: Dr Pepper
Mary Hinzo
Me and my husband, honestly get sonic from here pretty much every day. Sometimes I order on the app sometimes I go to the drive-through. I usually get a Dr Pepper with sweet cream or a slushy and my husband gets a blast And I usually get a sundae for our son. I think a lot of these people in the reviews misunderstand when you order the app you’re supposed to go to the stalls not through the drive-through, but sometimes the workers will still accommodate you if you end up going through the drive-through. I think all of the workers do a great job of handling the rush this sonic gets super busy. Some days they perform better than others, but that’s anywhere you go. I am grateful that there even is the sonic so close to my house because I’m pregnant and It really helps to have a treat at the end of the day.
Atmosphere: 5
Food: 5
Service: 5
Violet salazar
Ordered online went to pick it up. Was told we had to check in on the screen could not check in we tried communicating the issue with the staff they didnt explain how just kept repeating that we had to check in finally we were told it was okay they'll bring it out to us. It took 30 minutes to get melted drinks. After back and forth disagreements with the manager we got fresh drinks. Not the best experience 😕
I ordered two large strawberry shakes on the app. Pulled up the the Drive thru around 950 pm. The guy tells me pull up to the stalls and check in with the app. I go to check in.... What do you know your app is not working... I go back to drive thru the team member now ignores me. I can't even cancel my order. I WANT MY MONEY BACK. I PAID FOR SOMETHING YOUR LOCATION WOULDNT EVEN FULFILL. THIS PLACE IS A JOKE.
Atmosphere: 1
Service: 1
My boyfriend and I placed a pick up order on the app on Thanksgiving 2025 the app didn’t mention anything about the restaurant being closed, I even tried calling the restaurant which doesn’t seem to have a working phone number, so we went to go pick up our orders and it was completely closed. I just don’t understand how the app let us place orders for pick up without informing us that the restaurant was closed. Really really really inconvenient, a waste of gas, time and money, we still haven’t received our refunds.
Atmosphere: 1
Food: 1
Service: 1
Went to this location like I ALWAYS do, for a drink. One drink, yes again one drink. It was not raining at the time anymore, I have video to prove in case they tell their manager it was. I drive up to the order taker, checked in, my drink never came, until I pressed the button they told me to come to the window and pick it up. So I did, asked what size that was since I thought it was the wrong size, the black man who was at the window said “it’s what you ordered” I asked again, he replied the same am closed the window, lie I’m the one who did something wrong here. My drink had been sitting there getting watered down and that’s exactly what it tasted like. I will not be back to this location, you lost a loyal customer as I live closer to this location than any other one. Disgusting people and service. Do better, and if that was some kind of supervisor, good luck with that. If the issue was it was raining, it wasn’t, they are just lazy.
Atmosphere: 1
Food: 1
Service: 1
Some of the reviews for this location are ridiculous. I ordered 2 drinks. Strawberry limeade and a coke. Nothing spectacular....just 2 drinks. Service was just fine. There were only 2 cars in front of me. Got my drinks in under 10 minutes. It's fast food not a dine in restaurant with a dress code. With that being said people should take it easy on places like this. You get what you pay for. The fact that some people who made a review identifying someone's race is outrageous. Says more about the person leaving a review then the Sonic employee.This is one of the better Sonics in Bakersfield in my opinion. Never had an issue with my orders from here.
Good burgers!
Terrible customer service. Didn't mind the 15 minute wait and sat patiently until it was our turn. Once we drove up to order we ordered one of our drinks and were told our total and to pull forward. We mentioned that we did have another item to order and were ignored and avoided. Disappointed and will not be coming back to this location again. Cant even review the drinks when we couldn’t do the first step which is ordering it ..
Atmosphere: 1
Food: 1
Service: 1
I ordered on Sonic mobil app. I show up to Sonic pull up to drive thru and waited for 15 minutes just to get to speaker. They tell me my order is ready pull out of drive thru and pull up on stall and we will take your order out to you right now. I do that another 15 minutes pass so I pull back up to the drive thru window. They completely forgot about me so I just canceled my order never go back there again. People working drive was worthless
Atmosphere: 1
Food: 1
Service: 1
Came to this location and ordered a footlong hotdog and asked for ketchup and relish. They want to charge for the relish, why? It should come with the hotdogs. Are they strapped for cash that they need to charge for relish. This is a joke and a scam. Disappointed with sonic.
Atmosphere: 2
Food: 4
Service: 2
Was excited to try this place for the first time while visiting Bakersfield and service and food were horrible. I contemplated leaving after I drove up to order due to the appearance of the restaurant. I regret wasting my money, which was overly price for terrible frozen food.
Dont care for the food but the drink go hard
Atmosphere: 5
Service: 5
Restaurantji Recommends
Placed an online order, waited 45 mins and never received it after checking in twice. The staff said we don’t have your ticket so we can’t give you a refund, you’ll have to go through the app. Didn’t even offer to make it for me. Would give zero stars if I could.
Atmosphere: 1
Food: 1
Service: 1
Had bad service and waited about 30 min for cold food, the lady didn't give me a receipt and only 5 ketchup packets for 3 orders of fries and 1 order of tots, I also asked for sauces for the chicken and cheese sticks and when she brought the wrong ones she seemed bothered I told her it's not what I asked for, I didn't get a receipt and one of the burgers was made any wrong, I'd give no stars if I could, especially after bad experience on a almost $70 order
Atmosphere: 2
Food: 1
Service: 1
I went to order at stall number 3 today and a lady took my order and then 15 mins later a car that was next to me came and left by then. And so I go back to the speaker and wait for them to come to it and they said they never got my order. The other car that was next to me never got her order either she was mad about it. Then they continue to ask if I wanted to order again why so I could wait even longer.
Service: 1
Recommended dishes: Dr Pepper
Me and my husband, honestly get sonic from here pretty much every day. Sometimes I order on the app sometimes I go to the drive-through. I usually get a Dr Pepper with sweet cream or a slushy and my husband gets a blast And I usually get a sundae for our son. I think a lot of these people in the reviews misunderstand when you order the app you’re supposed to go to the stalls not through the drive-through, but sometimes the workers will still accommodate you if you end up going through the drive-through. I think all of the workers do a great job of handling the rush this sonic gets super busy. Some days they perform better than others, but that’s anywhere you go. I am grateful that there even is the sonic so close to my house because I’m pregnant and It really helps to have a treat at the end of the day.
Atmosphere: 5
Food: 5
Service: 5
Ordered online went to pick it up. Was told we had to check in on the screen could not check in we tried communicating the issue with the staff they didnt explain how just kept repeating that we had to check in finally we were told it was okay they'll bring it out to us. It took 30 minutes to get melted drinks. After back and forth disagreements with the manager we got fresh drinks. Not the best experience 😕
Atmosphere: 2
Food: 2
Service: 1
Loading...