This is a lovely and cozy place. The service is excellent. The employees are friendly. There is a wide range of tea selections. I would have liked some instructions since I clearly stated that I was never there, but I figured it out.
Jon Rapp
Teaheads, perk up!
Prompt, speedy, kind, solid stash. Resupplied for home as well. Worth the pilgrimage whether near or far.
Atmosphere: 5
Food: 5
Service: 5
Valerie Hall
Beautiful, lovely atmosphere. While in town I went three times. They were very accommodating despite our lack of reservations on the weekend. Sometimes service felt slow despite it being uncrowded, but it’s the pace that is a part of the place.
Vegetarian options: There are usually a few mochi, red bean cakes; and cookies available. This place is more about tea than food
Atmosphere: 5
Food: 4
Service: 4
H 2Dope
The tea is amazing. Get a flight. Matcha is also an excellent choice.
The atmosphere is amazing. Very nice and chill. A great place for reading a book, chatting with friends, or working. All with tea.
The service is hit or miss. Some of the workers are very nice, others seem to come with some attitude.
Go for the tea and the atmosphere.
Say hi to Bill.
Parking: A little antique shop across the street. Can park in front of there.
Atmosphere: 5
Food: 3
Service: 3
Recommended dishes: Tea Flight
Abby Shen
The peaceful atmosphere and beautiful interior design make this place special, in addition to the unique and extensive selection of teas. I spent a few hours here with my pot of Ancient Sun tea, reading and writing. A very aesthetically pleasing experience—both the tea itself and its presentation. There are multiple electric kettles to boil more water for your tea, which I appreciated. I need to come back!
Atmosphere: 5
Food: 5
Service: 5
Rose
Looked pretty in person but was misled by the positive reviews. I was disappointed with the service and management. Tea was okay. Wish I could get a refund. Hopefully they address this major issue
Atmosphere: 3
Food: 2
Service: 1
Recommended dishes: Tea Flight
Miriam Bernstein
The tea is always topnotch, atmosphere is lovely
Stephanie Fernandes
Skip this place if you enjoy tea. It's a cute spot with THE WORST service.
Was excited to try a few teas with a friend but the service was so unbearably bad I wished I could get a refund and leave after waiting 20 minutes to be served.
When a server finally came out with tea it was the wrong order. When the flight finally arrived no cups were provided, no additional hot water to steep the served teas and they forgot my friend's order completely.
I witnessed neighboring tables experience similar appalling service.
Absolutely unacceptable service. Don't waste your time or money here.
Service: 1
Recommended dishes: Tea Flight
Alexa
I was excited to visit Blue Willow Tea with my friends, but unfortunately, our experience did not meet our expectations due to poor customer service and misleading information on the website.
We had booked a private room in advance but encountered several issues upon arrival. First, we were not greeted and had to get the staff’s attention ourselves to confirm our reservation. The staff seemed surprised and simply handed us one menu for the four of us, pointing us towards the private room from the bar without escorting us.
After waiting 20 minutes in the room without any service, we went to the bar to inquire about the tea service process. We were informed that staff members are not allowed in the private room and that we needed to come to the bar for service. This was not communicated to us beforehand.
We also inquired about the details of our reservation, particularly whether it included any teas. The staff seemed unsure and said they would check the website. It appeared that they lacked proper training, and no manager was present to offer guidance.
The website advertises "a commitment to helping customers find the beauty in every sip,” but we did not receive any information or guidance on the teas. We were hoping for an informative experience where we could learn more about the different teas available, but this was not provided.
If you are looking for a tearoom with knowledgeable staff who can offer a learning experience about teas, I would suggest trying a different establishment. Based on this visit, I cannot recommend this tearoom and will not be returning.
Atmosphere: 3
Food: 1
Service: 1
Christy McIntyre
Beautiful concept, I can’t wait to visit the store front. Bluewillow Tea’s online platform has it all and the customer service is the best! Can’t wait to continue to grow through tea with her!
a great dynamic spot. sunny outdoor seating. friendly staff. calm laid-back social hall. theres a secluded group room. the selection is great. definitely making this a regular spot.
Atmosphere: 5
Food: 5
Service: 5
Nathalie H
The value is in the atmosphere. The service and drink quality are really lacking
Atmosphere: 4
Food: 1
Service: 1
Gabriel Begin
Wonderful tea house with an amazing selection of all kinds of high quality teas, and a relaxing and inviting atmosphere.
Initially I thought looking at the website that they had a more limited selection without any herbal teas. Once at the shop though I realized that wasn’t the case at all and have a massive selection. I had a wonderful Chinese inspired blend with chrysanthemum, Goji berries, and mint. It was a perfect rejuvenating tonic for me as I was recovering from a mild cold.
Looking forward to coming back to try more great tea; definitely a great place more a more in depth conversation or drop in.
It’s just off of San Pablo Ave and relatively easy to find parking.
Atmosphere: 5
Food: 5
Service: 5
Naomi Heilman
probably better when you sit in. Iced jasmine pearl was sad :( daily iced ume & iced sencha were fine.
Atmosphere: 5
Food: 1
Service: 4
Chris Anthony
Not that good of tea for the high price that it is.
This is a lovely and cozy place. The service is excellent. The employees are friendly. There is a wide range of tea selections. I would have liked some instructions since I clearly stated that I was never there, but I figured it out.
Teaheads, perk up!
Prompt, speedy, kind, solid stash.
Resupplied for home as well.
Worth the pilgrimage whether near or far.
Atmosphere: 5
Food: 5
Service: 5
Beautiful, lovely atmosphere. While in town I went three times. They were very accommodating despite our lack of reservations on the weekend. Sometimes service felt slow despite it being uncrowded, but it’s the pace that is a part of the place.
Vegetarian options: There are usually a few mochi, red bean cakes; and cookies available. This place is more about tea than food
Atmosphere: 5
Food: 4
Service: 4
The tea is amazing. Get a flight. Matcha is also an excellent choice.
The atmosphere is amazing. Very nice and chill. A great place for reading a book, chatting with friends, or working. All with tea.
The service is hit or miss. Some of the workers are very nice, others seem to come with some attitude.
Go for the tea and the atmosphere.
Say hi to Bill.
Parking: A little antique shop across the street. Can park in front of there.
Atmosphere: 5
Food: 3
Service: 3
Recommended dishes: Tea Flight
The peaceful atmosphere and beautiful interior design make this place special, in addition to the unique and extensive selection of teas. I spent a few hours here with my pot of Ancient Sun tea, reading and writing. A very aesthetically pleasing experience—both the tea itself and its presentation. There are multiple electric kettles to boil more water for your tea, which I appreciated. I need to come back!
Atmosphere: 5
Food: 5
Service: 5
Looked pretty in person but was misled by the positive reviews. I was disappointed with the service and management. Tea was okay. Wish I could get a refund. Hopefully they address this major issue
Atmosphere: 3
Food: 2
Service: 1
Recommended dishes: Tea Flight
The tea is always topnotch, atmosphere is lovely
Skip this place if you enjoy tea. It's a cute spot with THE WORST service.
Was excited to try a few teas with a friend but the service was so unbearably bad I wished I could get a refund and leave after waiting 20 minutes to be served.
When a server finally came out with tea it was the wrong order. When the flight finally arrived no cups were provided, no additional hot water to steep the served teas and they forgot my friend's order completely.
I witnessed neighboring tables experience similar appalling service.
Absolutely unacceptable service. Don't waste your time or money here.
Service: 1
Recommended dishes: Tea Flight
I was excited to visit Blue Willow Tea with my friends, but unfortunately, our experience did not meet our expectations due to poor customer service and misleading information on the website.
We had booked a private room in advance but encountered several issues upon arrival. First, we were not greeted and had to get the staff’s attention ourselves to confirm our reservation. The staff seemed surprised and simply handed us one menu for the four of us, pointing us towards the private room from the bar without escorting us.
After waiting 20 minutes in the room without any service, we went to the bar to inquire about the tea service process. We were informed that staff members are not allowed in the private room and that we needed to come to the bar for service. This was not communicated to us beforehand.
We also inquired about the details of our reservation, particularly whether it included any teas. The staff seemed unsure and said they would check the website. It appeared that they lacked proper training, and no manager was present to offer guidance.
The website advertises "a commitment to helping customers find the beauty in every sip,” but we did not receive any information or guidance on the teas. We were hoping for an informative experience where we could learn more about the different teas available, but this was not provided.
If you are looking for a tearoom with knowledgeable staff who can offer a learning experience about teas, I would suggest trying a different establishment. Based on this visit, I cannot recommend this tearoom and will not be returning.
Atmosphere: 3
Food: 1
Service: 1
Beautiful concept, I can’t wait to visit the store front. Bluewillow Tea’s online platform has it all and the customer service is the best! Can’t wait to continue to grow through tea with her!
Restaurantji Recommends
a great dynamic spot. sunny outdoor seating. friendly staff. calm laid-back social hall. theres a secluded group room. the selection is great. definitely making this a regular spot.
Atmosphere: 5
Food: 5
Service: 5
The value is in the atmosphere. The service and drink quality are really lacking
Atmosphere: 4
Food: 1
Service: 1
Wonderful tea house with an amazing selection of all kinds of high quality teas, and a relaxing and inviting atmosphere.
Initially I thought looking at the website that they had a more limited selection without any herbal teas. Once at the shop though I realized that wasn’t the case at all and have a massive selection. I had a wonderful Chinese inspired blend with chrysanthemum, Goji berries, and mint. It was a perfect rejuvenating tonic for me as I was recovering from a mild cold.
Looking forward to coming back to try more great tea; definitely a great place more a more in depth conversation or drop in.
It’s just off of San Pablo Ave and relatively easy to find parking.
Atmosphere: 5
Food: 5
Service: 5
probably better when you sit in. Iced jasmine pearl was sad :( daily iced ume & iced sencha were fine.
Atmosphere: 5
Food: 1
Service: 4
Not that good of tea for the high price that it is.
Atmosphere: 1
Food: 1
Service: 1
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