Picked up an online order with steak as the main and extra chicken, and they barely gave any of both. The steak was barely a scoop dropped on top, and the chicken wasn’t even one portion. This location is far worse than the telegraph one, do not come here to pay $16 for absolutely nothing.
Milena Stern
They left out my protein entirely in the meal I ordered…got home and opened my bag to see only beans and rice. Very disappointed with the lack of customer service available
Jin Ny
never seen them have all the ingredients
SoyWatt Vegan
Been in here when needing to eat while going to the main Berkeley library on the next block. I like the corn tacos with sofritas. It should be all vegan.
Atmosphere: 5
Food: 4
Service: 5
Cristina Miranda
Terrible service and they avoid serving the protein. Twice in a row, they missed the chicken in my bowl, they added double rice to make it heavy. This was take out, first time my husband arrived home and I had to cook my own chicken as it didn’t had any, I submitted a complain and I received a free entree. I ordered again for pick up the next week and used the free entree coupon, my husband insisted on checking before leaving the store and of course they had done the same, missed the chicken and overloaded with Rice. He raised this to the service people at the counter and they just said “we will try to do better next time”, it was around 11:30am before peak, not busy and still bad. Literally rice protein and beans is the base to any order, how can they miss that. From what I see in the reviews it happens all the time. Never coming to this store again.
Food: 1
Service: 1
Christopher Lee
I don’t think I’ve ever gotten an order correct here
running incorrect order log: 2/11/2025: no fajita veggies again, corn instead of tomatillo salsa 12/4/2024: sour cream instead of cheese, no fajita veggies 10/26/2024: gave me a burrito instead of bowl??? but accidentally gave me free guac so all good
Atmosphere: 1
Food: 1
Service: 1
Guillermo leon dugarte
Very Poor service!.
Atmosphere: 1
Food: 1
Service: 1
HyungJoon Lee
Always insane portion telegraph one need to learn from here
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Burrito Bowl
David Liu
Probably the worst place Chipotle establishment I've been to. If you go to this location do not order pick up because they will low ball you on ingredients.
They charged me $26.52. ( Dec 31, 5:25pm) For a single bowl. (I asked her to add some meat because she was scooping the last pieces of meat from the bowl), and he/they/them ( the person with a long hair) said yes, sorry this food is pretty expensive and charged me more than expected... (I hope you have cameras in the building and can look at this experience) Plus, meat wasn't fresh, and food was spicy even tho I asked for no spice). Frustrating experience in the New Year's Eve... (Edited: it gave me terrible stomach pain while still at work. That's my second and last time going to this place!)
Atmosphere: 2
Food: 1
Service: 2
amaya
Gave me food poisoning a few days ago. How do people trained in food safety end up making someone so sick. 0/10 never coming back. Also was out of so many ingredients my bowl only had 4 items. How do you make someone sick with so little food.
Atmosphere: 1
Food: 1
Service: 3
Kimi Sakashita
This is my second bad service from Shattuck store. Both bad. My online order was completely ignored and when I asked for it; they just left it half finished. I had to keep asking for it. Another order was done completely wrong. They don’t heat the kids quesadilla. I love Chipotle food but the Shattuck store is terrible.
Picked up an online order with steak as the main and extra chicken, and they barely gave any of both. The steak was barely a scoop dropped on top, and the chicken wasn’t even one portion. This location is far worse than the telegraph one, do not come here to pay $16 for absolutely nothing.
They left out my protein entirely in the meal I ordered…got home and opened my bag to see only beans and rice. Very disappointed with the lack of customer service available
never seen them have all the ingredients
Been in here when needing to eat while going to the main Berkeley library on the next block. I like the corn tacos with sofritas. It should be all vegan.
Atmosphere: 5
Food: 4
Service: 5
Terrible service and they avoid serving the protein. Twice in a row, they missed the chicken in my bowl, they added double rice to make it heavy. This was take out, first time my husband arrived home and I had to cook my own chicken as it didn’t had any, I submitted a complain and I received a free entree. I ordered again for pick up the next week and used the free entree coupon, my husband insisted on checking before leaving the store and of course they had done the same, missed the chicken and overloaded with Rice. He raised this to the service people at the counter and they just said “we will try to do better next time”, it was around 11:30am before peak, not busy and still bad. Literally rice protein and beans is the base to any order, how can they miss that. From what I see in the reviews it happens all the time. Never coming to this store again.
Food: 1
Service: 1
I don’t think I’ve ever gotten an order correct here
running incorrect order log:
2/11/2025: no fajita veggies again, corn instead of tomatillo salsa
12/4/2024: sour cream instead of cheese, no fajita veggies
10/26/2024: gave me a burrito instead of bowl??? but accidentally gave me free guac so all good
Atmosphere: 1
Food: 1
Service: 1
Very Poor service!.
Atmosphere: 1
Food: 1
Service: 1
Always insane portion telegraph one need to learn from here
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Burrito Bowl
Probably the worst place Chipotle establishment I've been to. If you go to this location do not order pick up because they will low ball you on ingredients.
Atmosphere: 1
Food: 1
Service: 1
Not great from Indian
Food: 2
Restaurantji Recommends
Got food poisoning
Atmosphere: 1
Food: 1
Service: 1
They charged me $26.52. ( Dec 31, 5:25pm) For a single bowl. (I asked her to add some meat because she was scooping the last pieces of meat from the bowl), and he/they/them ( the person with a long hair) said yes, sorry this food is pretty expensive and charged me more than expected... (I hope you have cameras in the building and can look at this experience) Plus, meat wasn't fresh, and food was spicy even tho I asked for no spice).
Frustrating experience in the New Year's Eve...
(Edited: it gave me terrible stomach pain while still at work. That's my second and last time going to this place!)
Atmosphere: 2
Food: 1
Service: 2
Gave me food poisoning a few days ago. How do people trained in food safety end up making someone so sick. 0/10 never coming back. Also was out of so many ingredients my bowl only had 4 items. How do you make someone sick with so little food.
Atmosphere: 1
Food: 1
Service: 3
This is my second bad service from Shattuck store. Both bad. My online order was completely ignored and when I asked for it; they just left it half finished. I had to keep asking for it. Another order was done completely wrong. They don’t heat the kids quesadilla. I love Chipotle food but the Shattuck store is terrible.
Atmosphere: 1
Service: 1
Recommended dishes: Large Chips & Large Guacamole
Caisher is very
Atmosphere: 3
Food: 2
Service: 1
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