DO NOT EVER STEP INTO THIS RESTAURANT WITH A SINGLE FOOT BECAUSE YOU WILL NEVER EXPECT THE RUDENESS OF THEIR SERVICE AND ATTITUDE FROM THEM. THE FOODS MAY LOOK DELICIOUS, BUT THE WAITERS INTEND TO TAKE AWAY YOUR FOODS WHEN YOU ARE NOT FINISHED AND ADD ADDITIONAL TIPS, WHICH IS VIOLATING CUSTOMERS' RIGHTS. EACH CUSTOMERS HAVE THE RIGHT TO TIP HOW MUCH THEY WANT TO BASED ON SERVICES AND QUALITY, BUT THIS RESTAURANT DOESN'T DESERVE ANY TIPS AT ALL FROM ANYONE BECAUSE THIS PLACE IS OF BAD QUALITY. THIS IS A WARNING: STAY AWAY FROM THIS RESTAURANT. THE WORST SERVICE THAT I HAVE EVER SEEN. DON'T EVER BOTHER COMING HERE AGAIN, SINCE THIS IS NOT THE FIRST TIME THAT THEY HAVE BEEN THIS RUDE AND IMPOLITE.
Atmosphere: 1
Food: 1
Service: 1
Frank Kim
At first, I was planning on giving this restaurant 5 stars because of the rave reviews from a family member. I was excited about the concept of choosing what noodles and vegetables to put with your soup base. I even used Gemini Live to help me decide which soup base to use.
However, when I started to select my vegetables I noticed that some of the bok choy was dirty and that some of the tong ho leaves were yellow. I then started wondering how fresh the meats were and how well-refrigerated they were since the display area did not seem cool at all. I am glad I didn't get any meat. This brought down my rating to 4 stars.
The service was very expedient and not very friendly. The waiter tried to take away my bowl though I wasn't finished.
The bathroom was not very clean nor nice. And finally, when we left the restaurant, I noticed the door was sticky. That brought down the final rating to 3 stars.
Atmosphere: 2
Food: 4
Service: 2
Cecilia Sexy
DO NOT EVER GO TO THIS HOTPOT RESTAURANT. THIS IS THE WORST PLACE EVER. BAD SERVICE, BAD ATTITUDE, AND RANDOMLY CHARGING PEOPLE ADDITIONAL TIPS WITHOUT LETTING OTHERS KNOW THAT IT IS EVEN FORCING THEM TO PAY MORE. THE WORKERS HERE ARE HELLA DON'T HAVE HUMAN/EMPATHY STANDARD, ESPECIALLY A LOT OF CUSTOMERS ARE STUDENTS AND NOT CURRENTLY WORKING. OF COURSE, MUST BE UNDERSTANDING THAT THE BUDGET OF DIFFERENT INDIVIDUALS IS LIMITED.
Atmosphere: 1
Food: 1
Service: 1
Leo Jiarao
Fantastic food and satisfactory service! Strongly recommend!
Atmosphere: 5
Food: 5
Service: 5
Lorrisa Lepevo
STAY AWAY FROM THIS ESTABLISHMENT. It has nasty service and waiters. The food was below medicore, and the staff had such bad attitudes. Take your money somewhere else!!! They don’t deserve a dime. Expecting tips for no damn service, and gave us attitude.
Atmosphere: 1
Food: 1
Service: 1
Li Yu Zheng
Worst customer service that I ever seen and they even force to charge the customers with additional tips without their permission. So inappropriate and they don’t even deserve such additional fees, everyone has their own right to give how much they want. Not charge on their bill out of nowhere. Don’t ever go to this place again, the worst hotpot place ever FACTS
Atmosphere: 1
Food: 1
Service: 1
Audrey Lim
Stop watching us tip and pressuring us to pay 10 dollars for self service malatang bar🫥 terrible service.
Atmosphere: 1
Food: 1
Service: 1
S.H.
The food wasn’t even good to begin with. Our waiter, a bald man with glasses, was extremely rude. There was basically no service at all, and when we didn’t leave a tip, they actually charged us for takeout containers (we asked the table next to us, and they were not charged for that), which I’ve never seen anywhere before.
As we were leaving, the waiter sarcastically said, “Thank you so much,” clearly because we didn’t tip. A tip should be earned, not expected, and behaving that way toward customers is absolutely disgusting. They need to fix both their looks and attitudes here!
Atmosphere: 1
Food: 1
Service: 1
Spam Account
This place is horrible. I’ve been here multiple times and have had similar experiences but I do like the food so it’s unfortunate but today what I experienced made them lose a costumer forever. They were incredibly rude to my guests and I, didn’t allow us to take our leftovers to-go, and made us tip. After the service we received we decided it wasn’t worth tipping and we fully went through with the transaction after skipping the OPTIONAL tip option. After that transaction was made the owner did not let us leave until we paid at least 15% tip. He even made a whole new transaction just to get tip. THIS IS ILLEGAL BTW!
Atmosphere: 1
Food: 1
Service: 1
Connie W
Malatang is basically hotpot but you can pick the items you want and they cook it for you. Price is based on weight, they also have a sauce bar. Highly recommend if you want hotpot without the smell
the waitlist is not first come first serve if ur a party below e they will only let a group of 4 bc they r money hungry
ken jeffers
Good food but $70 bucks for two bowls of soup is ridiculous. My guess is the majority of their customer base.Is students going to Berkeley. So now , when the parents are spending two hundred grand a year for their kids' education , they should be aware that a hundred grand of it went to soup.
Atmosphere: 3
Food: 5
Service: 3
Sam
I’ve come here three times this past summer, they have a wide variety of vegetables and meat options, and so many meats that I used eat as a kid.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Classic Bone Soup Malatang
김수빈
Before I even finished my meal, the staff brought me the bill and seemed to rush me out. It’s a self-service restaurant, but if you don’t give a tip, the staff shows clear signs of being displeased. The tables are also placed too close to each other, making it uncomfortable and noisy.
Atmosphere: 1
Food: 4
Service: 1
Kenny Wang
[longtime student opinion]
One of my favorite restaurants around campus. Price is by weight so whatever you do, do *NOT* get the corn. Yummy food, good sauce selection, good value. As a not-so-big eater, I'm often able to have a really good lunch for well under $15, but YMMV.
DO NOT EVER STEP INTO THIS RESTAURANT WITH A SINGLE FOOT BECAUSE YOU WILL NEVER EXPECT THE RUDENESS OF THEIR SERVICE AND ATTITUDE FROM THEM. THE FOODS MAY LOOK DELICIOUS, BUT THE WAITERS INTEND TO TAKE AWAY YOUR FOODS WHEN YOU ARE NOT FINISHED AND ADD ADDITIONAL TIPS, WHICH IS VIOLATING CUSTOMERS' RIGHTS. EACH CUSTOMERS HAVE THE RIGHT TO TIP HOW MUCH THEY WANT TO BASED ON SERVICES AND QUALITY, BUT THIS RESTAURANT DOESN'T DESERVE ANY TIPS AT ALL FROM ANYONE BECAUSE THIS PLACE IS OF BAD QUALITY. THIS IS A WARNING: STAY AWAY FROM THIS RESTAURANT. THE WORST SERVICE THAT I HAVE EVER SEEN. DON'T EVER BOTHER COMING HERE AGAIN, SINCE THIS IS NOT THE FIRST TIME THAT THEY HAVE BEEN THIS RUDE AND IMPOLITE.
Atmosphere: 1
Food: 1
Service: 1
At first, I was planning on giving this restaurant 5 stars because of the rave reviews from a family member. I was excited about the concept of choosing what noodles and vegetables to put with your soup base. I even used Gemini Live to help me decide which soup base to use.
However, when I started to select my vegetables I noticed that some of the bok choy was dirty and that some of the tong ho leaves were yellow. I then started wondering how fresh the meats were and how well-refrigerated they were since the display area did not seem cool at all. I am glad I didn't get any meat. This brought down my rating to 4 stars.
The service was very expedient and not very friendly. The waiter tried to take away my bowl though I wasn't finished.
The bathroom was not very clean nor nice. And finally, when we left the restaurant, I noticed the door was sticky. That brought down the final rating to 3 stars.
Atmosphere: 2
Food: 4
Service: 2
DO NOT EVER GO TO THIS HOTPOT RESTAURANT. THIS IS THE WORST PLACE EVER. BAD SERVICE, BAD ATTITUDE, AND RANDOMLY CHARGING PEOPLE ADDITIONAL TIPS WITHOUT LETTING OTHERS KNOW THAT IT IS EVEN FORCING THEM TO PAY MORE. THE WORKERS HERE ARE HELLA DON'T HAVE HUMAN/EMPATHY STANDARD, ESPECIALLY A LOT OF CUSTOMERS ARE STUDENTS AND NOT CURRENTLY WORKING. OF COURSE, MUST BE UNDERSTANDING THAT THE BUDGET OF DIFFERENT INDIVIDUALS IS LIMITED.
Atmosphere: 1
Food: 1
Service: 1
Fantastic food and satisfactory service! Strongly recommend!
Atmosphere: 5
Food: 5
Service: 5
STAY AWAY FROM THIS ESTABLISHMENT. It has nasty service and waiters. The food was below medicore, and the staff had such bad attitudes. Take your money somewhere else!!! They don’t deserve a dime. Expecting tips for no damn service, and gave us attitude.
Atmosphere: 1
Food: 1
Service: 1
Worst customer service that I ever seen and they even force to charge the customers with additional tips without their permission. So inappropriate and they don’t even deserve such additional fees, everyone has their own right to give how much they want. Not charge on their bill out of nowhere. Don’t ever go to this place again, the worst hotpot place ever FACTS
Atmosphere: 1
Food: 1
Service: 1
Stop watching us tip and pressuring us to pay 10 dollars for self service malatang bar🫥 terrible service.
Atmosphere: 1
Food: 1
Service: 1
The food wasn’t even good to begin with. Our waiter, a bald man with glasses, was extremely rude. There was basically no service at all, and when we didn’t leave a tip, they actually charged us for takeout containers (we asked the table next to us, and they were not charged for that), which I’ve never seen anywhere before.
As we were leaving, the waiter sarcastically said, “Thank you so much,” clearly because we didn’t tip. A tip should be earned, not expected, and behaving that way toward customers is absolutely disgusting. They need to fix both their looks and attitudes here!
Atmosphere: 1
Food: 1
Service: 1
This place is horrible. I’ve been here multiple times and have had similar experiences but I do like the food so it’s unfortunate but today what I experienced made them lose a costumer forever. They were incredibly rude to my guests and I, didn’t allow us to take our leftovers to-go, and made us tip. After the service we received we decided it wasn’t worth tipping and we fully went through with the transaction after skipping the OPTIONAL tip option. After that transaction was made the owner did not let us leave until we paid at least 15% tip. He even made a whole new transaction just to get tip. THIS IS ILLEGAL BTW!
Atmosphere: 1
Food: 1
Service: 1
Malatang is basically hotpot but you can pick the items you want and they cook it for you. Price is based on weight, they also have a sauce bar. Highly recommend if you want hotpot without the smell
Atmosphere: 4
Food: 5
Service: 5
Restaurantji Recommends
the waitlist is not first come first serve if ur a party below e they will only let a group of 4 bc they r money hungry
Good food but $70 bucks for two bowls of soup is ridiculous. My guess is the majority of their customer base.Is students going to Berkeley. So now , when the parents are spending two hundred grand a year for their kids' education , they should be aware that a hundred grand of it went to soup.
Atmosphere: 3
Food: 5
Service: 3
I’ve come here three times this past summer, they have a wide variety of vegetables and meat options, and so many meats that I used eat as a kid.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Classic Bone Soup Malatang
Before I even finished my meal, the staff brought me the bill and seemed to rush me out. It’s a self-service restaurant, but if you don’t give a tip, the staff shows clear signs of being displeased. The tables are also placed too close to each other, making it uncomfortable and noisy.
Atmosphere: 1
Food: 4
Service: 1
[longtime student opinion]
One of my favorite restaurants around campus. Price is by weight so whatever you do, do *NOT* get the corn. Yummy food, good sauce selection, good value. As a not-so-big eater, I'm often able to have a really good lunch for well under $15, but YMMV.
Atmosphere: 5
Food: 5
Service: 5
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