Peet's Coffee

The first store to refuse my coffee refill. I will not come back here again

All people have exceptional service. Everyone is in the best mood any time in the day!

Excellent cup of coffee

This place is nothing but a human ashtray with very rude egotistical baristas(Bri) who have a problem when questioned about a wrong drink? Keep the attitude at home...

Great place

coffee is excellent

Atmosphere: 5

Food: 5

Service: 5

They still charge for non cows milk. I'll change this when they do. 👍

Atmosphere: 1

Food: 1

Service: 1

Temporary closed board placed today , but accepted online orders . Crews are inside and laughing cafe with us . Many peoples are waiting outside , no response

Service: 1

Kid-friendliness: Indoor and outdoor seating. Kid drinks available

Wheelchair accessibility: Parking lot ramp right in front of Peet’s. Several handicap parking spots in the corner of the lot.

Atmosphere: 4

Food: 5

Service: 5

Recommended dishes: Iced Caramel Latte

I always enjoy Pete's Coffee when I'm in town

Atmosphere: 5

Food: 5

Service: 5

Online it says this location opens at 7:30 am. In my Tesla app it says it opens earlier. So I call and they say they are unable to open but don’t give a reason. This doesn’t make much sense. If they advertise that they are open and are not open there should be some explanation for this.

Service: 1

Hi Im 10 yrs old and I came for the iced matcha Latte to try it, is so good defiantly better than willy's and Starbucks. The place is nice and cold and the people are very nice. Definitely coming back again

Bad customer service

On July 7/20/24 at 10:33am
Order 20064
I placed my order and waited 30 min for my order. I stood up 3 different times to check for my order. It was busy, and I was trying not to pressure them for my two drinks. 30 minutes later, I asked for them, and they told me that my drinks were there the entire time.
I asked to speak to the manager, and a barista named Alex came. She told me that she called for my order multiple and different times... Let me assure you, SHE DIDN'T!!! I asked her to remake my drinks. "I don't like my drinks melted." She refused to make them ( I asked her about 5 times ), and she refused. She went to the back and had me waiting for an extra 5 minutes. Another person came out, and she claimed to be in charge (I ask for the manager from the beginning, who was Alex than). When I asked to speak to the manager, that's who I wanted to speak to ( not a person impersonating the manager). When Bri ( the person claiming was in charge) came out with a full arrogant attitude, interrupted me when I was explaining (she didn't care for what I had to say) she told me Alex had informed her of the entire situation. She didn't solve anything for me.
Well, let me explain something. I have worked in retail and customer service for the last 18 years. Issue could easily be solved by remaking my drinks ( I waited 30 minutes). My time is valuable and very important. 2. The attitude from the stuff is absolutely unacceptable, and it's a disgrace that you have people like them working for a great company like Peets. Employees like them derogate your brand, and you will loose costumers for that time of service.

Atmosphere: 1

Food: 1

Service: 1

Upon entry I stated that I was a first time customer and asked for a recommendation for a drink with espresso and brown sugar, similar to a drink at Starbucks, he said “I don’t know what that is, this is real coffee” I was taken by surprise that the gentleman at the counter belittled me by saying such thing as a first time buyer, the lady making drinks looked over and said “This isn’t Starbucks we don’t make those drinks”, I responded that I did understand that but I was looking for something similar, they were not helpful in any way, he could’ve made a recommendation of his personal favorite and I would’ve loved to try it, instead he stayed quiet, I was still hopeful and asked what the most popular drink was and he said “coffee”.
The amount of snarky-ness and attitude was unnecessary.

Atmosphere: 1

Service: 1

Great coffee choices, Great

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Coffee Grounds, Iced Skinny Vanilla Latte, Iced Caramel Latte