Auntie Anne's

Pretzels with cheese always delicious

Atmosphere: 5

Food: 5

Service: 5

Customer service was absolutely terrible. Not willing to accommodate the customer on making a pretzel when the store is still open. Rude staff that is not willing to listen.

Atmosphere: 1

Food: 1

Service: 1

Serious if I say hi how are you and yes I even asked how the days going
To get no response but just what can I get for you
And when I said thank you have a good day both people didn’t say anything just turn around and went back to talking to each other how rude

Atmosphere: 1

Food: 4

Service: 1

Customer service and management is terrible. I have an Auntie Anne's gift card that I used just fine recently at another location, and the employees at this Buena Park location couldn't figure out how to use it. Not exaggerating. She was even on the phone with her supervisor and couldn't figure it out. By the time I got fed up and used my CC to make the purchase, my pretzel was cold. I just called back to try and report what happened to a manager, but the employee that answered said there was no manager in, and she didn't know when one would come in. Never coming back here again, I can see why their locations are closing up - why deal with apathy and incompetence when you can get a better snack somewhere else?

Many of these locations keep changing their hours so frequently that the information on Google is incorrect. This Jamba Juice / Auntie Anne's location has had a number of issues since opening. These include consistent timely service, ordering ahead not working in store so you have to wait longer for orders after you get to the location, so it's not just incorrect hours on Google. I think these two products are liked by many, but the combo of inconsistent customer service, incorrect information online, and quality issues (inconsistentlynmade) with food, really diminish people's desire to return after a while.

your mini dogs are really salty and awful.
waste of money.

They keep me waiting just to give my order to another person....I just ask for my money back and then once again waiting for my money

Atmosphere: 1

Service: 1

The manager Sophia is extremely rude and won’t help you. Also found a hair in my rock hard pretzel. This place is not going to give you quality food or service.

Atmosphere: 1

Food: 1

Service: 1

They don't accept gift

Atmosphere: 1

Food: 4

Service: 1

I took my son to go get pretzel bites and I ordered a pretzel dog. We usually go to the one in Cerritos mall first and last time coming To this location. First they got my order wrong.When I received the food both of the items had seemed like they were sitting out for hours they were very stale. Very disappointing especially being that they are strictly a pretzel place. My son didn't even want to finish half of his order. He told me the only ate the first half because he was hungry.A big waste of time and money

Atmosphere: 1

Food: 1

Service: 2

What can i say, this place is A-MAZING!!! CRYSTAL did a phenomenal job with serving me my order with the help of Zoey and her kind manners. 10/10 101% will come back again tomorrow!! hoping to be served by the same people….

Was there with a friend didn't eat

I don’t like this staff they’re very lazy you’re better off staying home and eat sliced bread I asked for a fresh pretzel and they didn’t want to make it they want you to eat stale ones. ??

Please better treatment for Uber Eats, the cashier is somewhat aggressive, I think he doesn't like his job.

10/10!! THE best customer service I have EVER experience. I accidentally ordered the wrong item, but the cashier Zoe was very quick to resolve the situation at hand. As a bonus, she even threw in a side of jalapeños. When I come back, I will make sure to ask for Zoe.?