3/23/2025, Today during our family meal, one of our kiddos meals was serviced with two of the hottest sauces they serve here. My kiddo was crying her eyes out until she was eventually served milk then later ice cream to help with the burning.
I just couldn’t believe that the common sense was to serve hot sauce onto a kids meal and not let the parents know about it or serve it on an entirely different serving tray to help prevent this situation from happening.
I hope in the future that no one else has this kind of experience and that the back of house is more mindful of how they prepare the food for families.
The Manager was very professional, polite and understanding of the situation, but did not follow up with us to see if our kid was doing better. The Server was very apologetic of the situation and check on us several times during our meal.
As a suggestion, either have color trays for kid meals or some kind of identifying marker to help with preventing this kind of issue from happening again.
Thank goodness this was not a baby that could of dipped their hands into the hot sauce and either placed the hot sauce into their mouth making the parent think it’s choking hazard or rubbing the hot sauce into their eyes.
Atmosphere: 5
Food: 5
Service: 1
Fransico Cabral
The bartender is rude always wanting a tip your a man go pour some concrete
Atmosphere: 3
Food: 3
Service: 1
Melissa Lizbeth
if i could give this place 0 stars i would, came in there at 2:30p got sat down right away because the place was EMPTYYY, we waited waited and waited, didn’t get asked if we wanted water or anything to drink didn’t even meet my waiter, 30 min pass and still nothing, waiters were passing by the whole time and nothing, a family got sat behind us and right away were asked if they wanted anything to drink, this is literally insane, i’ve been here before on a busy ass day and i get helped way faster, idk wtf is going on today but i’m very disappointed, got up and left, this is crazy
Willie F.
I've ordered food from here twice online for pickup within the last two weeks...both times i was there in 15 minutes or less. The first time I had to wait an extra 15 minutes for the food and somehow it was barely warm. Second time the food was already bagged and ready yet somehow the food was completely cold 15 minutes after ordering. Im not sure whether they do this for online orders or all orders but when food is this consistently cold I dont believe its a mistake. Next time Im going to open the food on the spot and have the manager give me some answers...IF I go back.
C Paternostro
I wish the juke box was louder... Lol Good place for watching sports.
Atmosphere: 3
Food: 5
Service: 2
Philip George
Very bad service! And tables were wobbly and broken! Place is ran by children who can’t wipe their bumps!
Josh Burt
Didn’t get a chance to get food. Rude bartender was directing a lot of hate towards someone in our party so after two rounds of slowly serviced drinks we left.
Atmosphere: 1
Food: 1
Service: 1
Shannon Ozburn
Thursday night. There were 3 hosts at the front, arms on the host stand just talking to each other. Not paying attention. Someone needs to tell them to do their job and help bus tables, so many dirty tables we saw that were empty. Bussing tables is something every employee can do in a restaurant( i know, coming from a restaurant trainer who works at another restaurant). They were Telling people and us to go sit ourselves. Then the servers come over and act like they don't care and give attitude. We just walked out. We have been to better locations for Buffalo wild wings, we only went to this one because it was closer. We always had issues with service at the Burbank Buffalo Wild Wings.
Service: 1
Alyssa Silva
iliana the waitress is very rude !!!!! Not the first time she’s been rude.
autumn colamonico
White girl with glasses ignored our table. The table that got sat after us she went to. Tables after us had napkins and drinks and we still didn’t get any drinks or napkins. We had to tell the host after we waited a while. Even after we ordered she still didn’t bring napkins or anything. The others who came after still had more than us. We stayed because we wanted the food and it’s my man’s birthday but honestly we shouldn’t left.
Our first order was wrong. Second try the boneless wings were dry and hard to chew.
Atmosphere: 5
Food: 2
Service: 3
Recommended dishes: Fries
William Escalante
Customer service has deteriorated a lot, food orders are not correct and the attitude is bad. The staff has not improved in their duties.
Atmosphere: 1
Service: 1
Jenny Germana
I ordered a bacon swiss cheeseburger which was very good. It took awhile for service but we were sitting in the bar area and it was super busy. The waiter was very attentive and friendly It’s way too loud and busy here for me but the food and service are good.
Atmosphere: 3
Food: 4
Service: 4
Recommended dishes: Boneless 20 Traditional Wings & Fries, Burger
Michael Snook
The food has gone down hill big time. For being known for the wings, they are terrible. The past 4 times I've been here they are cold, hard, tough skin or just gross. Hopefully they fix this. They have new good deals now but probably to try to get more business.
Atmosphere: 4
Food: 1
Service: 5
Tiara Kennedy
I’d like to give a heartfelt shout-out to Devin at the front pickup counter. I came in on my birthday feeling a bit down, but her kindness and exceptional hospitality completely turned my day around. Devin’s warm, positive energy and genuine care left a lasting impression, reminding me just how powerful great service can be. The world truly needs more people like her. Thank you, Devin, for making my day so much brighter!
3/23/2025,
Today during our family meal, one of our kiddos meals was serviced with two of the hottest sauces they serve here. My kiddo was crying her eyes out until she was eventually served milk then later ice cream to help with the burning.
I just couldn’t believe that the common sense was to serve hot sauce onto a kids meal and not let the parents know about it or serve it on an entirely different serving tray to help prevent this situation from happening.
I hope in the future that no one else has this kind of experience and that the back of house is more mindful of how they prepare the food for families.
The Manager was very professional, polite and understanding of the situation, but did not follow up with us to see if our kid was doing better. The Server was very apologetic of the situation and check on us several times during our meal.
As a suggestion, either have color trays for kid meals or some kind of identifying marker to help with preventing this kind of issue from happening again.
Thank goodness this was not a baby that could of dipped their hands into the hot sauce and either placed the hot sauce into their mouth making the parent think it’s choking hazard or rubbing the hot sauce into their eyes.
Atmosphere: 5
Food: 5
Service: 1
The bartender is rude always wanting a tip your a man go pour some concrete
Atmosphere: 3
Food: 3
Service: 1
if i could give this place 0 stars i would, came in there at 2:30p got sat down right away because the place was EMPTYYY, we waited waited and waited, didn’t get asked if we wanted water or anything to drink didn’t even meet my waiter, 30 min pass and still nothing, waiters were passing by the whole time and nothing, a family got sat behind us and right away were asked if they wanted anything to drink, this is literally insane, i’ve been here before on a busy ass day and i get helped way faster, idk wtf is going on today but i’m very disappointed, got up and left, this is crazy
I've ordered food from here twice online for pickup within the last two weeks...both times i was there in 15 minutes or less. The first time I had to wait an extra 15 minutes for the food and somehow it was barely warm. Second time the food was already bagged and ready yet somehow the food was completely cold 15 minutes after ordering. Im not sure whether they do this for online orders or all orders but when food is this consistently cold I dont believe its a mistake. Next time Im going to open the food on the spot and have the manager give me some answers...IF I go back.
I wish the juke box was louder... Lol Good place for watching sports.
Atmosphere: 3
Food: 5
Service: 2
Very bad service! And tables were wobbly and broken! Place is ran by children who can’t wipe their bumps!
Didn’t get a chance to get food. Rude bartender was directing a lot of hate towards someone in our party so after two rounds of slowly serviced drinks we left.
Atmosphere: 1
Food: 1
Service: 1
Thursday night. There were 3 hosts at the front, arms on the host stand just talking to each other. Not paying attention. Someone needs to tell them to do their job and help bus tables, so many dirty tables we saw that were empty. Bussing tables is something every employee can do in a restaurant( i know, coming from a restaurant trainer who works at another restaurant). They were Telling people and us to go sit ourselves. Then the servers come over and act like they don't care and give attitude. We just walked out. We have been to better locations for Buffalo wild wings, we only went to this one because it was closer. We always had issues with service at the Burbank Buffalo Wild Wings.
Service: 1
iliana the waitress is very rude !!!!!
Not the first time she’s been rude.
White girl with glasses ignored our table. The table that got sat after us she went to. Tables after us had napkins and drinks and we still didn’t get any drinks or napkins. We had to tell the host after we waited a while. Even after we ordered she still didn’t bring napkins or anything. The others who came after still had more than us. We stayed because we wanted the food and it’s my man’s birthday but honestly we shouldn’t left.
Atmosphere: 1
Food: 5
Service: 1
Restaurantji Recommends
Our first order was wrong. Second try the boneless wings were dry and hard to chew.
Atmosphere: 5
Food: 2
Service: 3
Recommended dishes: Fries
Customer service has deteriorated a lot, food orders are not correct and the attitude is bad. The staff has not improved in their duties.
Atmosphere: 1
Service: 1
I ordered a bacon swiss cheeseburger which was very good. It took awhile for service but we were sitting in the bar area and it was super busy. The waiter was very attentive and friendly It’s way too loud and busy here for me but the food and service are good.
Atmosphere: 3
Food: 4
Service: 4
Recommended dishes: Boneless 20 Traditional Wings & Fries, Burger
The food has gone down hill big time. For being known for the wings, they are terrible. The past 4 times I've been here they are cold, hard, tough skin or just gross. Hopefully they fix this. They have new good deals now but probably to try to get more business.
Atmosphere: 4
Food: 1
Service: 5
I’d like to give a heartfelt shout-out to Devin at the front pickup counter. I came in on my birthday feeling a bit down, but her kindness and exceptional hospitality completely turned my day around. Devin’s warm, positive energy and genuine care left a lasting impression, reminding me just how powerful great service can be. The world truly needs more people like her. Thank you, Devin, for making my day so much brighter!
Service: 5
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