Cold Stone Creamery

Too sweet and rediculously expensive

I ordered “Cheesecake Fantasy” online delivered. They just sent me a white ice cream without any Graham cracker pie crust. It just had a very small part of a strawberry and 2 blueberries. I have been robbed. “Cheesecake Fantasy” should be well mixed with enough strawberries, blueberries and graham cracker pie crust.

Don't they know how to make their own specialties?
I just had a “ Cheesecake NIGHTMARE Ice Cream”

Alright, this is probably one of the dead-est cold stone i have ever been to, but at the same time - the most miserable one.And clearly I am not the only one who came here to complaint about their staff. The staff that was there was a big guy, he already starting off strong giving me attitude when i asked for more than 2 samples. He gave me a strong glare. Given I was going to get something, he kept scoffing and rolling his eyes and looking at the owner who was training the new guy seemingly like he wants the owner to notice I was asking past my 2nd sample.A lot of the ice cream sample were either icy grainy (old), or too sweet, so I didn't want that for my to go?Also - considering they're not too busy or gaining any business, I'd think they'd be nicer about it. Then me asking for topping to add on was a huge problem too because that guy was not enthusiastic at all.He gave me the tiniest scoop for a small - as in the scoop did not even fill the cup + 2 topping. I paid total 10$ for a small and gained the most miserable experience, i didn't end up even finishing the ice cream and threw it away because I was so unhappy based on how he was acting. I'd rather go to pinkberry across the store than to go back to that cold stone again. highly do not recommend giving business to them, and I love supporting business.

Atmosphere: 1

Food: 1

Service: 1

Recommended dishes: Create Your Own Creation

Trying to cool off with Andrew

Went here to Celebrate 1year sober with Strawberry ? cream cheese cake ice cream

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Cold Stone Creamery Creation in Hand, Cold Stone

They show the guilt tipping screen here.

Delicious! And the cool thing is that they mix all the ingredients together, so it gives it super flavor!

Yum yum yum!!

unhealthy, dirty

Coffee ice cream with some brownie is the best.

Delicious ice cream and my server today was great ?? with incorporating my mix-ins , wish I ask his name he was excellent, ⭐

The customer service was so bad ! The worst ever, we were a group but paying separately, so they had the first person then they skip the rest of us to serve other people and made us served by the same girl which was rude, she had a situation with each one of the groupI will mention what happened with me only,She decided the size of my ice cream like small and with no cone, when i asked, she said there is no cone and the small size is the default, then i said sorry i want medium, she made another one which was vanilla and cookie dough, I found the cookie dough are in a very big chunk and the cup where i hold is all icecream and sticky so i mentioned the cup is so sticky, she answered that is just ice cream!For sure i know but why to take something sticky and does not feel clean, the reason people go for cup is to eat icecream decently, Also I went to tell her the cookie dough is in very big chunks and i placed the cup (thinking she will crash it for me) she was like there is a trash in the back, my husband told her sorry you can take care of that,Until a Gentleman from the employees interfered and he was the best in this store, he said let me know ur exact requirements, I said just vanilla and cookie dough, he said you got this, he made me the perfect icecream and he was the reason i gave the one star, I wish i could give him 10 out of 5 , so polite and customer orientedMy friends had bad experience with another girl too, both of them were inexperienced, unprofessional and having attitude,Not this branch anymore! no wonder all the ratings are not good.

Shift lead tonight is extremely rude and unprofessional. 11/16/23

Very good fresh I recommend it to anyone and the employees are polite friendly too

Customer service is terrible.