For eight + years, I’ve enjoyed this restaurant with family and friends, often recommending it and always leaving generous tips. On this visit, both the food and service met expectations however the customer respect was missing.
Moments after settling our bill, we were finishing beverages and enjoying our conversation when an individual, presumably the owner, interrupted us. She informed us that they needed the table due to high customer volume. While accommodating all guests is important, our time in the restaurant was under 45 minutes, and the request occurred moments after payment, before we had finished our beverages. The delivery of the message was abrupt and prompted our immediate departure. It was obvious that they valued table turn over more than customers.
This interaction did not align with prior experiences at the restaurant. We felt the approach to post-payment interaction was rude and completely discounted us as valued customers. Management should review post-payment interaction policy. The feeling of disrespect was shared by every person in our party and the good will we shard for this restaurant is gone. It’s really sad that we are writing this and that we can no longer recommend this restaurant for those seeking a relaxed dining atmosphere.
Atmosphere: 1
Food: 4
Service: 3
Ganesh Sivaraman
Cappuccino is pretty bad. Burnt taste. Too hot.
Bacon is not flavorful. No texture.
And they charge ya for hot sauce and don't even bother informing you hot sauce is charged when you ask for it.
Won't recommend.
Food is overall ok.
Atmosphere: 4
Food: 3
Service: 4
mel h.v.
This café is so busy but the service is really quick and friendly. Food is good. Scones are a must try.
Atmosphere: 5
Food: 5
Service: 5
CASPERZ BEN HERE
Excellent experience loved this place there oatmeal pancakes are the best also there homemade hot sauce is 🔥 must by a bottle for the house, our waitress sara was so nice professional and welcoming I highly recommend this place to anyone looking.
Atmosphere: 5
Food: 5
Service: 5
Dyllan Castia
Food was excellent, service was excellent. I am a coffee roaster and a barista who is very picky so keep in mind my extra experience but coffee was not great. Latte was completely not correctly made at all. Shots were not great and it was not fresh roasted. I poured the latte art in my profile pic. Though on the flip side to most people I would assume it's perfectly enjoyable to have with breakfast. I still drank all of it and it wasn't bad overall. If you are into high quality coffee though, this is unfortunately not the place. Sorry Alana's Cafe, I just call em like I see em. I did really enjoy breakfast though and your place is pretty neat.
Atmosphere: 5
Food: 5
Service: 5
Minda Newhouse
Honestly the best breakfast potatoes I have ever had. Quick and attentive service.
Atmosphere: 5
Food: 5
Service: 5
Kelsey McGinnis
Wonderful experience getting breakfast here. Service was warm, sincere, attentive; food came out so fast for how busy it was. Swedish oatmeal pancakes delicious, and the homemade coffee cake!
Atmosphere: 5
Food: 5
Service: 5
Ali Al-husseini
Alaska Scrambled eggs are very good. Great portions
Recommend with the coffee cake.
Great service
Atmosphere: 5
Food: 5
Service: 5
Huifen Chan
This is one of my favorite places to come with my son. The food is tasty and the staff was always warm and helpful. However today, we encountered a staff by the name of Tammy at the front - she was shockingly rude, seemed frazzled and literally barked at us after we asked her if she can open the umbrella for our outside seating. Restaurant was lively but wasn’t so busy that the maitre’d should be overwhelmed and rude. I hope this staff member doesn’t ruin the experience at this lovely neighborhood spot.
JP
The huevos rancheros were really tasty and the house hot sauce was delicious - great service too
A small storefront restaurant. Limited seating. We were there for lunch. Lunch special was inexpensive and sumptuous. The food was authentic. The service was great.
Sara Friedman
Way overpriced for poor tasting food.
The avocado smoked salmon toast and coffee were really disappointing. $22 toast but avocados were previously frozen so mushy and bitter. Smoked salmon was generous. Coffee tasted really bad and had to ask multiple times for it.
Annoying part is they add mandatory tip without disclosing it first. In addition, they calculate the tip on top of the sales tax which is wrong. They refused to change it. I tip well but being forced to pay 20% tip for poor service, no thanks.
M T
Wow we just looked this place up on our way from the airport for brunch and I’m so glad we stoped by it was absolutely delicious. One of the best brunches I’ve had in a while ! The Swedish oatmeal pancakes are hearty and decadent. Husband also loved his dish as well . Very cozy vibes here
Tyler Wilson
Delicious food, excellent service. One of the friendliest places in the area.
Atmosphere: 5
Food: 5
Service: 5
Paul Coffey
Great place, been stopping in here every so often over the years. The only thing that rivals their great food is the staff and their friendly service. Keep up the good work!
For eight + years, I’ve enjoyed this restaurant with family and friends, often recommending it and always leaving generous tips. On this visit, both the food and service met expectations however the customer respect was missing.
Moments after settling our bill, we were finishing beverages and enjoying our conversation when an individual, presumably the owner, interrupted us. She informed us that they needed the table due to high customer volume. While accommodating all guests is important, our time in the restaurant was under 45 minutes, and the request occurred moments after payment, before we had finished our beverages. The delivery of the message was abrupt and prompted our immediate departure. It was obvious that they valued table turn over more than customers.
This interaction did not align with prior experiences at the restaurant. We felt the approach to post-payment interaction was rude and completely discounted us as valued customers. Management should review post-payment interaction policy. The feeling of disrespect was shared by every person in our party and the good will we shard for this restaurant is gone. It’s really sad that we are writing this and that we can no longer recommend this restaurant for those seeking a relaxed dining atmosphere.
Atmosphere: 1
Food: 4
Service: 3
Cappuccino is pretty bad. Burnt taste. Too hot.
Bacon is not flavorful. No texture.
And they charge ya for hot sauce and don't even bother informing you hot sauce is charged when you ask for it.
Won't recommend.
Food is overall ok.
Atmosphere: 4
Food: 3
Service: 4
This café is so busy but the service is really quick and friendly. Food is good. Scones are a must try.
Atmosphere: 5
Food: 5
Service: 5
Excellent experience loved this place there oatmeal pancakes are the best also there homemade hot sauce is 🔥 must by a bottle for the house, our waitress sara was so nice professional and welcoming I highly recommend this place to anyone looking.
Atmosphere: 5
Food: 5
Service: 5
Food was excellent, service was excellent. I am a coffee roaster and a barista who is very picky so keep in mind my extra experience but coffee was not great. Latte was completely not correctly made at all. Shots were not great and it was not fresh roasted. I poured the latte art in my profile pic. Though on the flip side to most people I would assume it's perfectly enjoyable to have with breakfast. I still drank all of it and it wasn't bad overall. If you are into high quality coffee though, this is unfortunately not the place. Sorry Alana's Cafe, I just call em like I see em. I did really enjoy breakfast though and your place is pretty neat.
Atmosphere: 5
Food: 5
Service: 5
Honestly the best breakfast potatoes I have ever had. Quick and attentive service.
Atmosphere: 5
Food: 5
Service: 5
Wonderful experience getting breakfast here. Service was warm, sincere, attentive; food came out so fast for how busy it was. Swedish oatmeal pancakes delicious, and the homemade coffee cake!
Atmosphere: 5
Food: 5
Service: 5
Alaska Scrambled eggs are very good. Great portions
Recommend with the coffee cake.
Great service
Atmosphere: 5
Food: 5
Service: 5
This is one of my favorite places to come with my son. The food is tasty and the staff was always warm and helpful. However today, we encountered a staff by the name of Tammy at the front - she was shockingly rude, seemed frazzled and literally barked at us after we asked her if she can open the umbrella for our outside seating. Restaurant was lively but wasn’t so busy that the maitre’d should be overwhelmed and rude. I hope this staff member doesn’t ruin the experience at this lovely neighborhood spot.
The huevos rancheros were really tasty and the house hot sauce was delicious - great service too
Restaurantji Recommends
A small storefront restaurant. Limited seating. We were there for lunch. Lunch special was inexpensive and sumptuous. The food was authentic. The service was great.
Way overpriced for poor tasting food.
The avocado smoked salmon toast and coffee were really disappointing. $22 toast but avocados were previously frozen so mushy and bitter. Smoked salmon was generous. Coffee tasted really bad and had to ask multiple times for it.
Annoying part is they add mandatory tip without disclosing it first. In addition, they calculate the tip on top of the sales tax which is wrong. They refused to change it. I tip well but being forced to pay 20% tip for poor service, no thanks.
Wow we just looked this place up on our way from the airport for brunch and I’m so glad we stoped by it was absolutely delicious. One of the best brunches I’ve had in a while ! The Swedish oatmeal pancakes are hearty and decadent. Husband also loved his dish as well . Very cozy vibes here
Delicious food, excellent service. One of the friendliest places in the area.
Atmosphere: 5
Food: 5
Service: 5
Great place, been stopping in here every so often over the years.
The only thing that rivals their great food is the staff and their friendly service.
Keep up the good work!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Alaska Scramble
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