I recently stayed at the Marriott for a business trip and had the pleasure of enjoying Starbucks coffee and food on two of the three days I was there. The coffee and food were consistently amazing, and I thoroughly enjoyed the friendly and helpful employees on the first day I visited. They had a great positive energy that made my stay enjoyable.
However, on the last day before heading to the airport, I encountered a particularly rude cashier named Jessica. I was patiently waiting in line for her to finish with a customer when she mistakenly assumed that I was “cutting” in front of another customer because I stood on the other side of the cash register. This customer had already mentioned that they were only looking, but Jessica persisted in forcing me to move myself and all my luggage over to the other side, even though I was the only person in line.
Shortly after, a Caucasian woman approached the counter and did the exact same thing I had done, yet she didn’t make any effort to move herself. Instead, she happily took her order. This incident was the only one I had with a barista, and the rest of the staff was incredibly sweet and kind. It seems that Jessica may need some additional training to improve her customer service skills.
Atmosphere: 5
Food: 5
Service: 4
Steven Weddle
No cold brew in stock this entire week
Melody Bradley
Amazing people !
Atmosphere: 5
Food: 5
Service: 5
Kathrin
Food and service were fine.It's a pity that everything is take-away (lots of unnecessary trash) even when you say you'll eat there. Also, no vegan food options whatsoever. Starbucks should really spring for a baby high chair!
Atmosphere: 3
Food: 3
Service: 4
Randy Baker
Nice location inside a
Atmosphere: 5
Food: 5
Service: 5
Mariana Bradley
Amazing people !
Atmosphere: 5
Food: 5
Service: 5
Isaias Flores
Nice place to relax watching the bay and the airplanes landing on the San Francisco Airport.
I recently stayed at the Marriott for a business trip and had the pleasure of enjoying Starbucks coffee and food on two of the three days I was there. The coffee and food were consistently amazing, and I thoroughly enjoyed the friendly and helpful employees on the first day I visited. They had a great positive energy that made my stay enjoyable.
However, on the last day before heading to the airport, I encountered a particularly rude cashier named Jessica. I was patiently waiting in line for her to finish with a customer when she mistakenly assumed that I was “cutting” in front of another customer because I stood on the other side of the cash register. This customer had already mentioned that they were only looking, but Jessica persisted in forcing me to move myself and all my luggage over to the other side, even though I was the only person in line.
Shortly after, a Caucasian woman approached the counter and did the exact same thing I had done, yet she didn’t make any effort to move herself. Instead, she happily took her order. This incident was the only one I had with a barista, and the rest of the staff was incredibly sweet and kind. It seems that Jessica may need some additional training to improve her customer service skills.
Atmosphere: 5
Food: 5
Service: 4
No cold brew in stock this entire week
Amazing people !
Atmosphere: 5
Food: 5
Service: 5
Food and service were fine.It's a pity that everything is take-away (lots of unnecessary trash) even when you say you'll eat there. Also, no vegan food options whatsoever. Starbucks should really spring for a baby high chair!
Atmosphere: 3
Food: 3
Service: 4
Nice location inside a
Atmosphere: 5
Food: 5
Service: 5
Amazing people !
Atmosphere: 5
Food: 5
Service: 5
Nice place to relax watching the bay and the airplanes landing on the San Francisco Airport.
favorites not available out of mixtures?
Atmosphere: 5
Food: 3
Service: 5
Always known what I'm getting. Consistency!
Delicious. Carmel Crunch Frappuccino
Restaurantji Recommends
Not sure if I’d be ever going to this location
Atmosphere: 1
Food: 1
Service: 1
Quick & friendly staff!Thank you for getting our order out fast!
Atmosphere: 5
Food: 5
Service: 5
Quick & friendly staff!Thank you for getting our order out fast!
Just take away and drive th, no setting area.
Atmosphere: 3
Food: 4
Service: 5
Same Starbucks drinks and products, only twice as expensive,
just because it's inside the Marriott.
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