Cereal Twister

Terrible service terrible experience terrible staff

I see why most of these comments are speaking on this place customer service! These KIDS are very rude! They don’t even smile and act like they don’t want to work. I went and paid almost 10 dollars for that BELOW average ice cream and he wasted most of it!!! I seen these ppl put half the damn ice cream down the sink! I asked them “why didn’t fill the cup up?” He replies: well you got a small cup” crazy thing is, the cup was FREAKIN EMPTY AT THE BOTTOM! You don’t serve nobody an empty damn cup when they’ve paid you more than what the ice cream was worth! They’ll NEVER see me again. Trash place trash mall!

So rude , the consistency of ice cream was so lose and the little boy working there just said it is what it is , take it or leave it .

Worse customer service ever !!! I don’t know what was wrong with the Icecream but the Icecream was not right it kept falling off the cone !!! Daniel and Susan were so rude ! Daniel said our icecream is not right!!! It is what it is !!! He refused to refund me my money and also refused to give me right Icecream ! I was buying Icecream for my niece to make her happy !!! But this experience only made her cry !!!! I am so disappointed!!! $10 Icecream and this awful experience with Susan and Daniel !!!

Great ice cream my kids loved it and staff was very helpful.

Good Ice cream

Atmosphere: 5

Food: 5

Service: 5

I found Krave cereal because Max recommended it. Its on my shopping list now. Also the pistachio coffee was good. Not too sweet.

Atmosphere: 5

Food: 5

Service: 5

I recently visited Cereal Twister on May 8th, between 1:30-1:45 PM, and I must express my utmost disappointment with the level of customer service I received. The entire experience left me feeling ignored, frustrated, and disrespected. Upon arrival, I patiently waited at the register for the young man behind the counter to finish assisting the previous customer. However, instead of acknowledging my presence or addressing me, he proceeded to help someone who arrived after me. I couldn't help but stare at him in disbelief. Once he finished helping the woman who came up after me. I asked the young man if the woman he had assisted was here before me. To my surprise, he confirmed that she had left and come back, yet he failed to provide any explanation or apology for his lack of attention towards me. Instead, he accused me of being rude for staring at him, despite him never acknowledging my presence.As someone who works in customer service myself, I understand the significance of a simple greeting or acknowledgement. It only takes a few seconds to make customers feel valued and informed about any wait times or busy situations. Unfortunately, this basic principle seemed to be completely overlooked by the young man at Cereal Twister. What made this experience even more frustrating was the fact that I have been a loyal customer, visiting the establishment once a month. This was the first time I did not order my usual smoothie. It was disheartening to hear the young man justify his neglectful behavior by mentioning that he was the only staff member and that it was busy. I wish he had communicated this earlier, while I was patiently waiting at the register.In conclusion, my visit to Cereal Twister on May 8th was an incredibly disappointing experience due to the poor customer service I received. The lack of acknowledgment, unjustified explanation, and failure to communicate effectively left me feeling disrespected and undervalued as a customer. I hope that the management takes this feedback seriously and addresses these issues to ensure a better customer experience in the future.

Service: 1

Relive your childhood here!! It’s a great mall treat with some cereal twist on their offerings. They have smoothies, ice cream, milkshakes and açai bowls!!

Atmosphere: 5

Food: 5

Service: 5

Great customer service, you brought a smile to the young little boy, and that makes my day

Atmosphere: 5

Food: 5

Service: 5

This place has the most creative shakes that I have ever seen! The staff was very friendly when it came to ordering the shakes. I recommend going for the seasonal shakes since you can only get it for a limited amount of time! The best part is that the shakes taste as great as it's appearance!

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Gelato, Smoothie Bowl, Passion Fruit, Energetic, Paradise, Acai Coconut, Cookie Monster, Mad Mango, Protective, Tropical, Strawsome, New Year Cereal Shake, Cereal Shakes, Pink Dragon, Acai Power, All Oreo O'S, Power Up, Coffee Lover, Vegan, Blueberry

Always an enjoyable place to snack at

What does a supposed restaurant and play ground do inside the closed mall and then open but separated only for the guests of the parents of the birthday boy(ra) who rented the place? The children get frustrated to see through the glass window that other children have fun in that only place for children and they cannot if they are not invited to the "birthday". I understand that they rent it because it is a business, but I do not understand that they do it inside a public mall, so it should be in a place outside the mall if the entire place is rented to become private. If the business is inside the mall with large windows instead of walls so that everyone can see in, it should obviously be accessible to the public by paying the entrance fee. Very badly . My child was frustrated at not finding a place to play and get his energy out in that big shopping center that lacks an area with a play ground accessible to "all" children.

Something different. The fruit flavors are nice ! We had the passion fruit

I love these ice creams, they are my son's and mine's favorites, good service by the staff and very friendly, the ice cream they like the most is Red Cream, I recommend it.