Five Guys is our goto place for burgers! A burger with the works includes mushrooms and grilled onions. A small fry is enough for 2.
Lola Torres
First thing I wanna say it was a service was excellent, and the cashier was very attentive. Although I believe it had something to do with my daughter that was with me. I wanted a small hamburger so I asked for a regular hamburger and he said with everything on it? I said yes and make that two because both of us wanted that and one with cheese. What I didn’t know after getting home with the burgers was that we got the larger ones . I should’ve asked for the little burger instead of a regular burger. My mistake but their mistake was wrapping them in foil and putting mushrooms on them. That was the weirdest wettest hamburger I’ve ever had. The bun was soaked because of the steam from the foil. It was so wet I couldn’t take pictures of it because my hands were dripping. I double checked their menu to see if “everything“ included mushrooms, it didn’t.While we were waiting, the young man brought my daughter, her strawberry milkshake, and even wiped the side of the cup where it was dripping. That was really nice of him and she thought the milkshake was great. A for effort, but that foil with the hamburger was a very big mistake.
oliver jones
Ok I'm gonna say it: it's got everything In n Out had got, but also more (you can get bacon or sauteed mushrooms on your burger, there's hot dogs, free peanuts while you wait, etc.). Sometimes the warrior for food is a little long but it's worth it.
Liz “Lizzzz” Zzzz
Not very good tbh. I liked the bread a lot though.
Heather Goulter
The crew on the night we were there was AMAZING. They were accommodating and able to make our picky eaters so happy, even at almost closing time.
Jayden C.
The cashier Ana is the sweetest. She was soPolite and helpful. The food was good as well :)
Ken M.
The food is not bad. Their presentation is horrible, though. Burgers are a smashed mess. Went to order bacon cheese burgers for my family last night, and was informed that i cannot have bacon. I asked why, and they told me that they have to hold on to what they have for grubhub/uber eats/door dash orders, because they were told that those orders HAVE to be fulfilled. So they are denying walk-ins the product, just in case they have the delivery orders that request those products, later on. They said the manager will not allow them to sell bacon. Absolutely horrible customer service.
Heidi D.
Just had the most lovely experience I have ever had at a Five Guys location. The cashier, Ana, greeted me with so much kindness and a very warm smile! They immediately turned my mood around for the better. After this, I accidentally dropped my water bottle lid under the soda fountain machine and the kind gentleman working went completely out of his way to move the machine and get it for me. He then proceeded to wash the lid for me in the back! This was such an act of kindness that he didn't need to do, but chose to. Another gentleman working made the most delicious fries I have gotten from Five Guys (seriously - crispy and and perfectly seasoned), and gave us a VERY generous amount. He also have unending good vibes. Thank you to you three for making my not-so-great day a lot better; your kind energies went such a long way :) - Trinity
Jesse Holsapple
Staff is all really nice, but I paid more than $8 for the the tiniest milkshake I've ever gotten :/ I thought you guys at least gave good portions for the price, but apparently not
Rosey Y.
I recently visited the Five Guys in Santa Cruz and was quite disappointed with my experience. While I used to love their Cajun fries, they are no longer as yummy as they used to be. Additionally, the location was quiet but unfortunately quite dirty. The biggest issue, however, was the slow customer service. It took quite a while for my order to be taken and prepared, which was frustrating. Overall, I cannot recommend this location based on my recent experience.
I know inflation is real but I can't believe I just payed $17.30 for a burger and fries here-- without any sit down table service or ambience. Bright fluorescent lights and heavy AC are uninviting. The fresh patty competitors charge 1/3 the price and produce your order 3X faster. The cashier was nice!
anii ange
Wonderful staff, juicy burgers, super clean lobby im impressedKid-friendliness: fun music playing and very interactive and sweet staff!Parking: large parking lot!Wheelchair accessibility: rampsDietary restrictions: caters to gf, vegan and vegetarians
Sabrina
Delicious burger. Young staff were all friendly and very helpful! Clean restaurant.
mitch wada
Good burger but expensive. Single patty burger + med fries will run you $15
James M.
I love Five Guys burgers and fries, when I can get my order fulfilled. Every time and literally every time I've ordered it's either wrong or flat out lost. I tried using their website to order, thinking that would help and nope. Pass on this location.
Five Guys is our goto place for burgers! A burger with the works includes mushrooms and grilled onions. A small fry is enough for 2.
First thing I wanna say it was a service was excellent, and the cashier was very attentive. Although I believe it had something to do with my daughter that was with me. I wanted a small hamburger so I asked for a regular hamburger and he said with everything on it? I said yes and make that two because both of us wanted that and one with cheese. What I didn’t know after getting home with the burgers was that we got the larger ones . I should’ve asked for the little burger instead of a regular burger. My mistake but their mistake was wrapping them in foil and putting mushrooms on them. That was the weirdest wettest hamburger I’ve ever had. The bun was soaked because of the steam from the foil. It was so wet I couldn’t take pictures of it because my hands were dripping. I double checked their menu to see if “everything“ included mushrooms, it didn’t.While we were waiting, the young man brought my daughter, her strawberry milkshake, and even wiped the side of the cup where it was dripping. That was really nice of him and she thought the milkshake was great. A for effort, but that foil with the hamburger was a very big mistake.
Ok I'm gonna say it: it's got everything In n Out had got, but also more (you can get bacon or sauteed mushrooms on your burger, there's hot dogs, free peanuts while you wait, etc.). Sometimes the warrior for food is a little long but it's worth it.
Not very good tbh. I liked the bread a lot though.
The crew on the night we were there was AMAZING. They were accommodating and able to make our picky eaters so happy, even at almost closing time.
The cashier Ana is the sweetest. She was soPolite and helpful. The food was good as well :)
The food is not bad. Their presentation is horrible, though. Burgers are a smashed mess. Went to order bacon cheese burgers for my family last night, and was informed that i cannot have bacon. I asked why, and they told me that they have to hold on to what they have for grubhub/uber eats/door dash orders, because they were told that those orders HAVE to be fulfilled. So they are denying walk-ins the product, just in case they have the delivery orders that request those products, later on. They said the manager will not allow them to sell bacon. Absolutely horrible customer service.
Just had the most lovely experience I have ever had at a Five Guys location. The cashier, Ana, greeted me with so much kindness and a very warm smile! They immediately turned my mood around for the better. After this, I accidentally dropped my water bottle lid under the soda fountain machine and the kind gentleman working went completely out of his way to move the machine and get it for me. He then proceeded to wash the lid for me in the back! This was such an act of kindness that he didn't need to do, but chose to. Another gentleman working made the most delicious fries I have gotten from Five Guys (seriously - crispy and and perfectly seasoned), and gave us a VERY generous amount. He also have unending good vibes. Thank you to you three for making my not-so-great day a lot better; your kind energies went such a long way :) - Trinity
Staff is all really nice, but I paid more than $8 for the the tiniest milkshake I've ever gotten :/ I thought you guys at least gave good portions for the price, but apparently not
I recently visited the Five Guys in Santa Cruz and was quite disappointed with my experience. While I used to love their Cajun fries, they are no longer as yummy as they used to be. Additionally, the location was quiet but unfortunately quite dirty. The biggest issue, however, was the slow customer service. It took quite a while for my order to be taken and prepared, which was frustrating. Overall, I cannot recommend this location based on my recent experience.
Restaurantji Recommends
I know inflation is real but I can't believe I just payed $17.30 for a burger and fries here-- without any sit down table service or ambience. Bright fluorescent lights and heavy AC are uninviting. The fresh patty competitors charge 1/3 the price and produce your order 3X faster. The cashier was nice!
Wonderful staff, juicy burgers, super clean lobby im impressedKid-friendliness: fun music playing and very interactive and sweet staff!Parking: large parking lot!Wheelchair accessibility: rampsDietary restrictions: caters to gf, vegan and vegetarians
Delicious burger. Young staff were all friendly and very helpful! Clean restaurant.
Good burger but expensive. Single patty burger + med fries will run you $15
I love Five Guys burgers and fries, when I can get my order fulfilled. Every time and literally every time I've ordered it's either wrong or flat out lost. I tried using their website to order, thinking that would help and nope. Pass on this location.