Not sure how this place has an average of 3 stars. Horrible management. Writing this review as we’re being held hostage waiting for dessert the kids ordered over 40 minutes ago and we’re already charged and paid (including an obligatory 18% gratuity). We’ve been here for 3 hours and service is horrible, it took over 30 minutes to get our beers and we’re only able to 1 refill. There’s 1 awful bartender pictured, that said “I’m too busy to poor beers. Go ask your waitress” Not sure who is an employee or not because no one is in uniform or has nametags and half the staff is standing around outside and in the back. They’ve got a line of people waiting to get in, with plenty of empty tables. Someone at the table went to the restroom and said there was no toilet paper, I went in an hour later and a poor lady said “Is anyone in here, can I have some toilet paper”. Not sure whose personal Spotify is playing but the music selection switched from slow jams to ranchera. Out waitress did as much as she could but the kitchen and bar were so backed up that aside from refilling our soft drinks there wasn’t much she could do. Food was meh and came out so late we couldn’t enjoy it warm. Came in for lunch, ended up staying til dinner, still left hungry. We asked for the manager multiple times, apparently he doesn’t exist? The host said “go ask you waitress”
I see they take the time to respond to reviews with some generic response that asks you to go fill out a form about the visit. No, all the info you need about how poorly ran this restaurant is in the reviews. The onus should be placed on the company not the patrons. Do better BWW
Michele Meadows
Came here with my family to eat for my husbands birthday dinner. When we arrived we where told to wait 5 minutes to be seated i asked if i could get a cup of ice because i am pregnant and was having heat flashes the person seating said okay and walked to a waitress they exchanged words and my ice never came. We get seated and its at a table that was open since we walked in. We sit and are given menus and told we have to wait to 10 minutes to order. It was over 10 minutes we waited when the waitress comes to take our order i asked if they have a kids menu because I usually receive one but this time i didn't. She walks off and brings back a kids menu. We all order and when i order my water i ask for lemons in it. Waitress tells me she can bring me a side of lemons when she brings my drinks . So the drinks come and within 10 minutes one of my kids food comes but the others still isnt out along with ours so now one of my kids is upset her food isnt there and shes trying to eat her sisters food . By the time the rest of the ordered food came my child who got her food early is done. 30+ minute wait for our food and it comes out not even hot . I then look around the table for my lemons to put in my water and realize she never brang them. So i wait until she comes back around . She comes back and asks if everything is okay and i realize she forgot about the lemons. So i say yes but i didnt get the lemons. She just says okay (no my bad or sorry) she walks off and brings back limes. I am confused because i have never asked for lemons and got limes . I am usually told “we don't have lemons only limes” if i would have been told that i would have just said its okay and not had her bring out the limes because i don't like lime water its not the same. My husband got the all you can eat wings… he was on the last 2 wings so he put in another order. 37 minutes later and still no wings. By this point i am extremely frustrated because as i looked around watching everyone else be seated other parties that came in got their kids menu , also got another red menu that showed the details about the all you can eat wings / how it works, and they where given a child seat for their children . I walked in with a party of 4 and 2 of the 4 are children under 5years old. Why i wasn’t given a kids menu is completely mind boggling to me. So i go to speak to the manager who showed no concern for the other issues i brought up and told me that with the all you can eat wings it says that they take longer to come out. Which i wouldn’t know because i wasn’t given a menu about how it works i seen it advertised on the outside before walking in. The waitress told my husband he could remove the all you can eat wings and we could pay and leave because my husband was so fed up with their service he just wanted to go. The manager then said no he would remove a different item that i had no problem with because it was less (all you can eat wings 24.99, item he removed 17.99) with the managers lack of concern with other issues i brang to his attention , I understand why they have so many bad reviews and i learned a valuable lesson to always check reviews before going to a place. This wasn't just a normal dinner , this was my husband’s birthday dinner and I'm saddened by the fact that this is how is birthday dinner went , he wasn't even full when we were leaving. We go out to eat a-lot and never have had an experience as bad as this. His last birthday dinner was at olive garden in the same parking lot and their service was amazing brang him out a flan and sang him happy birthday. This place doesn't care about customer satisfaction only money.
Kashmier Mitchell
I ordered habanero wings and a loaded potato wedges with bacon bits to go. When I got to work I was so disappointed with the amount or lack thereof with the loaded potato wedges it was like kid portion. And they put the wings and wedges in the same box.
Ricardo Muro
Service 7/10
Guadalupe M
Ordered about 80 wings with multiple baskets of fries for a takeout order and was missing all the ranch, celery, two fried and carrots for the order. It was a lot of bags to look through each item in particular so that was my fault for not double checking each item. I was expecting to have my full order in my bags. I called after getting home to just ask if I’d be able to go and get my items as I am local and just wanted to ask ahead before showing up and expecting to be handed the missing items or if I can get a refund for the items I didn’t get. I got hung up on 2 times. This is the only BWW closest to me but I’d rather drive to another city than come back here.
Agustin Rebeles
As a disabled person I was seated in a corner by the waiter. He was very unprofessional. My waitress also acted like she took my order and she took off on break two hours later to find out she never put in the order and didn’t even care about us being without our food. Very bad service no respect for disabled people. The manager was really rude. This was on a Thursday night.
Elizabeth Sanchez
Declined to move us sections. Wanted to make us wait additional time for no reason.
Greg Steubs
Basically isn't the place to go for food. Just draft beer. Food is bad but I don't think they care as it's been years no major change.
Atmosphere: 2
Food: 1
Service: 3
Mehran R Roohi
Check your orders. They tend to mess up your orders, intentionally or not, God knows.
Atmosphere: 3
Food: 2
Service: 1
Jose Lopez
Came to watch Rockets Vs OKC semifinal cup game and they said they guaranteed me they didnt have the channel ( granted it was a local channel) so I decide to order take out instead. As I’m being told that my order is almost out and ready, they put the game on… I tell them if I can switch to dine in and they said it’s okay. They sit us down and the“waitress” hands us menus and leaves. Doesn’t even bother to ask us if we wanted drinks or wanted to order more from the menu. She comes back 15 minutes later and tells us we weren’t suppose to be dining in and they this was an exception and then leaves lol. This place is a joke. From top to bottom.
Extremely poor service …. Don’t come here. Very slow on everything, keep on getting everything wrong!
Atmosphere: 1
Food: 2
Service: 1
Carlos Vera
On a Tuesday, waited at least 15 minutes for someone to help us at take out, and additional 10 minutes because we were missing items. This place sucks when it comes to service !
Service: 1
Flo Rojas
Me and my family waited 20 minutes to get seated. I understand they were short staffed once we were seated. We waited for 20 minutes. No one acknowledged us did not even offer us water so we got up and left.
Atmosphere: 1
Food: 1
Service: 1
Gabriela De leon
Everything rich and very tasty and good offers
Atmosphere: 5
Food: 5
Service: 5
Jesus Chavez
They lag it to bring ur Order, They give you no sauce and you ask multiple times and they just pass by you.
Not sure how this place has an average of 3 stars. Horrible management. Writing this review as we’re being held hostage waiting for dessert the kids ordered over 40 minutes ago and we’re already charged and paid (including an obligatory 18% gratuity). We’ve been here for 3 hours and service is horrible, it took over 30 minutes to get our beers and we’re only able to 1 refill. There’s 1 awful bartender pictured, that said “I’m too busy to poor beers. Go ask your waitress” Not sure who is an employee or not because no one is in uniform or has nametags and half the staff is standing around outside and in the back. They’ve got a line of people waiting to get in, with plenty of empty tables. Someone at the table went to the restroom and said there was no toilet paper, I went in an hour later and a poor lady said “Is anyone in here, can I have some toilet paper”. Not sure whose personal Spotify is playing but the music selection switched from slow jams to ranchera. Out waitress did as much as she could but the kitchen and bar were so backed up that aside from refilling our soft drinks there wasn’t much she could do. Food was meh and came out so late we couldn’t enjoy it warm. Came in for lunch, ended up staying til dinner, still left hungry. We asked for the manager multiple times, apparently he doesn’t exist? The host said “go ask you waitress”
I see they take the time to respond to reviews with some generic response that asks you to go fill out a form about the visit. No, all the info you need about how poorly ran this restaurant is in the reviews. The onus should be placed on the company not the patrons. Do better BWW
Came here with my family to eat for my husbands birthday dinner. When we arrived we where told to wait 5 minutes to be seated i asked if i could get a cup of ice because i am pregnant and was having heat flashes the person seating said okay and walked to a waitress they exchanged words and my ice never came. We get seated and its at a table that was open since we walked in. We sit and are given menus and told we have to wait to 10 minutes to order. It was over 10 minutes we waited when the waitress comes to take our order i asked if they have a kids menu because I usually receive one but this time i didn't. She walks off and brings back a kids menu. We all order and when i order my water i ask for lemons in it. Waitress tells me she can bring me a side of lemons when she brings my drinks . So the drinks come and within 10 minutes one of my kids food comes but the others still isnt out along with ours so now one of my kids is upset her food isnt there and shes trying to eat her sisters food . By the time the rest of the ordered food came my child who got her food early is done. 30+ minute wait for our food and it comes out not even hot . I then look around the table for my lemons to put in my water and realize she never brang them. So i wait until she comes back around . She comes back and asks if everything is okay and i realize she forgot about the lemons. So i say yes but i didnt get the lemons. She just says okay (no my bad or sorry) she walks off and brings back limes. I am confused because i have never asked for lemons and got limes . I am usually told “we don't have lemons only limes” if i would have been told that i would have just said its okay and not had her bring out the limes because i don't like lime water its not the same. My husband got the all you can eat wings… he was on the last 2 wings so he put in another order. 37 minutes later and still no wings. By this point i am extremely frustrated because as i looked around watching everyone else be seated other parties that came in got their kids menu , also got another red menu that showed the details about the all you can eat wings / how it works, and they where given a child seat for their children . I walked in with a party of 4 and 2 of the 4 are children under 5years old. Why i wasn’t given a kids menu is completely mind boggling to me. So i go to speak to the manager who showed no concern for the other issues i brought up and told me that with the all you can eat wings it says that they take longer to come out. Which i wouldn’t know because i wasn’t given a menu about how it works i seen it advertised on the outside before walking in. The waitress told my husband he could remove the all you can eat wings and we could pay and leave because my husband was so fed up with their service he just wanted to go. The manager then said no he would remove a different item that i had no problem with because it was less (all you can eat wings 24.99, item he removed 17.99) with the managers lack of concern with other issues i brang to his attention , I understand why they have so many bad reviews and i learned a valuable lesson to always check reviews before going to a place. This wasn't just a normal dinner , this was my husband’s birthday dinner and I'm saddened by the fact that this is how is birthday dinner went , he wasn't even full when we were leaving. We go out to eat a-lot and never have had an experience as bad as this. His last birthday dinner was at olive garden in the same parking lot and their service was amazing brang him out a flan and sang him happy birthday. This place doesn't care about customer satisfaction only money.
I ordered habanero wings and a loaded potato wedges with bacon bits to go. When I got to work I was so disappointed with the amount or lack thereof with the loaded potato wedges it was like kid portion. And they put the wings and wedges in the same box.
Service 7/10
Ordered about 80 wings with multiple baskets of fries for a takeout order and was missing all the ranch, celery, two fried and carrots for the order. It was a lot of bags to look through each item in particular so that was my fault for not double checking each item. I was expecting to have my full order in my bags. I called after getting home to just ask if I’d be able to go and get my items as I am local and just wanted to ask ahead before showing up and expecting to be handed the missing items or if I can get a refund for the items I didn’t get. I got hung up on 2 times. This is the only BWW closest to me but I’d rather drive to another city than come back here.
As a disabled person I was seated in a corner by the waiter. He was very unprofessional. My waitress also acted like she took my order and she took off on break two hours later to find out she never put in the order and didn’t even care about us being without our food. Very bad service no respect for disabled people. The manager was really rude. This was on a Thursday night.
Declined to move us sections. Wanted to make us wait additional time for no reason.
Basically isn't the place to go for food. Just draft beer. Food is bad but I don't think they care as it's been years no major change.
Atmosphere: 2
Food: 1
Service: 3
Check your orders. They tend to mess up your orders, intentionally or not, God knows.
Atmosphere: 3
Food: 2
Service: 1
Came to watch Rockets Vs OKC semifinal cup game and they said they guaranteed me they didnt have the channel ( granted it was a local channel) so I decide to order take out instead. As I’m being told that my order is almost out and ready, they put the game on… I tell them if I can switch to dine in and they said it’s okay. They sit us down and the“waitress” hands us menus and leaves. Doesn’t even bother to ask us if we wanted drinks or wanted to order more from the menu. She comes back 15 minutes later and tells us we weren’t suppose to be dining in and they this was an exception and then leaves lol. This place is a joke. From top to bottom.
Atmosphere: 1
Food: 3
Service: 1
Restaurantji Recommends
Extremely poor service …. Don’t come here. Very slow on everything, keep on getting everything wrong!
Atmosphere: 1
Food: 2
Service: 1
On a Tuesday, waited at least 15 minutes for someone to help us at take out, and additional 10 minutes because we were missing items. This place sucks when it comes to service !
Service: 1
Me and my family waited 20 minutes to get seated. I understand they were short staffed once we were seated. We waited for 20 minutes. No one acknowledged us did not even offer us water so we got up and left.
Atmosphere: 1
Food: 1
Service: 1
Everything rich and very tasty and good offers
Atmosphere: 5
Food: 5
Service: 5
They lag it to bring ur Order, They give you no sauce and you ask multiple times and they just pass by you.
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