Ordered 3 sandwiches toasted got them regular. 2 sandwiches with avocado got none. The sandwiches were soggy. I got the sandwiches 45 minutes after the time they were supposed to be ready according to the online app.
CR Song
Bad service: they run out of the dressing but without telling me . Gave me different one.
Atmosphere: 4
Food: 1
Service: 1
Lydia Duarte
Awful service!! Called to see if my order went through becuase was charged but had no order confirmation. I called and the man who picked up was RUDE AND DISCUSSING I asked if he could check if he had any record of my order and told me he wouldn't check and hung up. Awful service. waste of time. Waste of money. You're are better off ordering from any other food place. Don't waste Your time.
Atmosphere: 1
Food: 1
Service: 1
Heather Ridings
The gentleman, I think Kevin, who made our sandwiches did a great job and was very helpful!!
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Subway Club, Grilled Chicken
J K
I got a no. 11, footlong with steak, cheese, peppers, onion, lettuce, and sweet teriyaki sauce, toasted. It was well balanced, had fresh produce, and the portions were adequate. I took advantage of a coupon that I received in the mail. All this for under 9 bucks. I will definitely go back once I receive the next coupon.
Atmosphere: 5
Food: 5
Service: 5
Mike
Ordered online a footlong. Requested each half to be wrapped separately. Requested extra lettuce, tomatoes, tomatoes, less mayo, and salt was not requested. None of that happened. The sandwich was so salty that I threw the other half away. Worse Subway sandwich in the 20 years as a customer. The added wasted a $2 cash rewards. I have no plans to order online at this location.
Feb 7, 2024 Order 7FF0E5040
Atmosphere: 3
Food: 1
Service: 2
Evan Nixon
Good place during the hours of 10am–3pm, but after that they have 15 year olds working there chatting with friends and touching their phones (ew). Never, ever trust teenagers handling food. Never.
yanira orellana
Me and my friend went to this place after more than 5 years with no SubWays. The lady who helped she might already tired or ready for go but she wasn't friendly.Sandwich was ok but not good.No pictures
Atmosphere: 5
Food: 3
Service: 3
Ria Harris
Love the remodel but could not understand anything the ladies were saying. Made the experience complicated along with feeling very rushed.
Norma Avila
Always a pleasure to go there. Great atmosphere. Manager and staff always with a smile and quick with the greeting
Food is good. Haven't had any issues with my Tuna sandwich. Service is good enough depending on who is working that day.
Atmosphere: 3
Food: 5
Service: 3
Alyssa Peace
The subway on E Castro valley is the worst one I’ve ever been too, almost stopped going to subway altogether because of that location- found this place and it’s been SOLID every single time. Everything’s always been perfect and made on time. If you’re looking for an alternative subway because the one on E Castro is so awful, you can stop looking and just go here.
Pamela Hancock
I dont usually go to this location. This subway is struggling with business. They only put 3 small pieces of meat on my Senior moms sandwich. They took her change and put it in there tip jar without asking. I felt like they were taking advantage of elders in this location.
Atmosphere: 3
Food: 4
Service: 3
LeReesha Anna Donaldson
Update: went in 8/13 at about 4ish. Was greeted by both of the Sandwich Artists in such a nice way. They both were very friendly and personable. One even had fun facts about what I ordered and which topping were good for the heart and long life. Very pleasant experience (I worked at this location 25 years ago) and both whom worked today deserve kudos and a raise!!
Ordered 3 sandwiches toasted got them regular. 2 sandwiches with avocado got none. The sandwiches were soggy. I got the sandwiches 45 minutes after the time they were supposed to be ready according to the online app.
Bad service: they run out of the dressing but without telling me . Gave me different one.
Atmosphere: 4
Food: 1
Service: 1
Awful service!! Called to see if my order went through becuase was charged but had no order confirmation. I called and the man who picked up was RUDE AND DISCUSSING
I asked if he could check if he had any record of my order and told me he wouldn't check and hung up. Awful service. waste of time. Waste of money. You're are better off ordering from any other food place. Don't waste Your time.
Atmosphere: 1
Food: 1
Service: 1
The gentleman, I think Kevin, who made our sandwiches did a great job and was very helpful!!
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Subway Club, Grilled Chicken
I got a no. 11, footlong with steak, cheese, peppers, onion, lettuce, and sweet teriyaki sauce, toasted. It was well balanced, had fresh produce, and the portions were adequate. I took advantage of a coupon that I received in the mail. All this for under 9 bucks. I will definitely go back once I receive the next coupon.
Atmosphere: 5
Food: 5
Service: 5
Ordered online a footlong. Requested each half to be wrapped separately. Requested extra lettuce, tomatoes, tomatoes, less mayo, and salt was not requested. None of that happened. The sandwich was so salty that I threw the other half away. Worse Subway sandwich in the 20 years as a customer. The added wasted a $2 cash rewards. I have no plans to order online at this location. Feb 7, 2024 Order 7FF0E5040
Atmosphere: 3
Food: 1
Service: 2
Good place during the hours of 10am–3pm, but after that they have 15 year olds working there chatting with friends and touching their phones (ew). Never, ever trust teenagers handling food. Never.
Me and my friend went to this place after more than 5 years with no SubWays. The lady who helped she might already tired or ready for go but she wasn't friendly.Sandwich was ok but not good.No pictures
Atmosphere: 5
Food: 3
Service: 3
Love the remodel but could not understand anything the ladies were saying. Made the experience complicated along with feeling very rushed.
Always a pleasure to go there. Great atmosphere. Manager and staff always with a smile and quick with the greeting
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
All exquisite and healthy.
Food is good. Haven't had any issues with my Tuna sandwich. Service is good enough depending on who is working that day.
Atmosphere: 3
Food: 5
Service: 3
The subway on E Castro valley is the worst one I’ve ever been too, almost stopped going to subway altogether because of that location- found this place and it’s been SOLID every single time. Everything’s always been perfect and made on time. If you’re looking for an alternative subway because the one on E Castro is so awful, you can stop looking and just go here.
I dont usually go to this location. This subway is struggling with business. They only put 3 small pieces of meat on my Senior moms sandwich. They took her change and put it in there tip jar without asking. I felt like they were taking advantage of elders in this location.
Atmosphere: 3
Food: 4
Service: 3
Update: went in 8/13 at about 4ish. Was greeted by both of the Sandwich Artists in such a nice way. They both were very friendly and personable. One even had fun facts about what I ordered and which topping were good for the heart and long life. Very pleasant experience (I worked at this location 25 years ago) and both whom worked today deserve kudos and a raise!!
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