excellent treatment and service from Miss Kimberly...and the team that works in that space...everything is excellent...but the other person who is in the cinemas was very rude to my husband and me because we reluctantly gave things and it didn't make me feel good...we had to turn around and leave poorly attended to...it's a shame because we love buying this product that was today 12/18/23
Atmosphere: 5
Food: 5
Service: 5
Santos Zuniga
They didn't give me half of my food.
Atmosphere: 3
Food: 3
Service: 1
arlene ulloa
woman working there the other day named Yahaira or whatever her weird name was (i don’t know how to spell it ) was extremely rude and made condescending comments!! She asked if i was sure I wanted the food i ordered after looking me up and down and making a disgusted face. Does Wetzels teach their employees to body check and body shame customers???? SO UNACCEPTABLE!!
Atmosphere: 1
Food: 1
Service: 1
Kirby
Went here to order the typical Pizza Bitz. When I asked for them, they said they were out of Pizza Bitz and only had the Pepperoni Twist Pretzel. Of course, I got the pretzel for the first time. My sister had ordered Cina-Bitz for herself. The first thing my sister noticed was that the Cina-Bitz were cold. That wasn’t the case for me however, but the pretzel didn’t even look like a pretzel, and the pepperoni looked cold (the pepperoni wasn’t cold, surprisingly.)This is the first time I’ve ever had a bad experience with Wetzel’s, and surprisingly, I was impressed.I’ve been getting Wetzel’s since I was a kid, and not ONCE did I have a bad experience until today. That’s over 12 years of flawless service.
Atmosphere: 4
Food: 3
Service: 3
Rodney S
National Pretzel DayFree original pretzel for customersFor the lifetime I've been frequenting Los Cerritos Center, I never realized there are 2 Wetzel's Pretzels kiosks in the mall. The small kiosk is located in front of Forever 21, while the larger one is located in-between Kay & Daniel's Jewelers. Arriving at the small kiosk, I was notified to visit the larger kiosk, as that's where pretzels are actually baked.I picked the right time to redeem a free pretzel, as the line wasn't bad. I watched the employees dutifully pump out pretzel after pretzel, to keep up with the demand.Original pretzel-Pretzels aren't usually my thing, but I did enjoy my pretzel from Wetzel's. Warm & soft, with a dusting of salt, it provided a nice snack to celebrate National Pretzel Day.Service was great! All hands were on deck, and I only had to wait 3 minutes for a fresh out of the oven pretzel. As fresh as it gets!Wetzel's Pretzels more than met the challenge from the demand of National Pretzel Day. I quickly had in my possession a piping hot, buttery pretzel. Add in the entertainment of watching the assembly line of pretzel making, from start to finish, and I walked out a happy customer.
Loren S.
Complete scam, the menu in front of the cashier lists a price that isn't what was charged. When told, the cashier said,'So.' Great customer service and bring in Auntie Anne's.
Rodney S.
National Pretzel Day Free original pretzel for customers For the lifetime I've been frequenting Los Cerritos Center, I never realized there are 2 Wetzel's Pretzels kiosks in the mall. The small kiosk is located in front of Forever 21, while the larger one is located in-between Kay & Daniel's Jewelers. Arriving at the small kiosk, I was notified to visit the larger kiosk, as that's where pretzels are actually baked. I picked the right time to redeem a free pretzel, as the line wasn't bad. I watched the employees dutifully pump out pretzel after pretzel, to keep up with the demand. Original pretzel- Pretzels aren't usually my thing, but I did enjoy my pretzel from Wetzel's. Warm & soft, with a dusting of salt, it provided a nice snack to celebrate National Pretzel Day. Service was great! All hands were on deck, and I only had to wait 3 minutes for a fresh out of the oven pretzel. As fresh as it gets! Wetzel's Pretzels more than met the challenge from the demand of National Pretzel Day. I quickly had in my possession a piping hot, buttery pretzel. Add in the entertainment of watching the assembly line of pretzel making, from start to finish, and I walked out a happy customer.
Christian S.
People are nice , service good , food on the other hand has surpassed its hold time, my cheese is cold and it's hard every time I bite the pizza bitz, they should just make sure they're not giving out food that's been there for hours , it doesn't taste good. Place is good but there's 5 employees there and none can check that they're giving fresh food ?? Like bffr it's a whole block of bites with hard cheese
Al
Stopped going here because they don't accept cash anymore. Lost sales for them
Haley P.
I got the worst pretzel I've ever had here this past weekend. I got the food for the road and when I bit into my pretzel it was mushy and had no butter or salt. The bottom part was cold and I had just made this purchase. Honestly it was really gross
Won't be going here anymore, they dont take cash anymore only cards. Oh well lost about a $12dollar order.
Esmeralda N.
There is 20 people in line. The cashier Elyssa is charging and getting the order to give to customer. While her 3 other co workers are just standing not helping. Poor girl give that girl a raise.
Jennifer W.
1/4/23 By far, the worst Wetzel dog & service! Was craving a Wetzel's 'dog & had hubby buy me one. He said the guy at the counter was so bad at service delivery that he wanted to reach over the counter & slap his mother (not kidding, his words, not mine). He was slow & sluggish, like he needed a defibrillator to restart his heart. I requested for Gould's mustard, got the regular kind (ugh!), bit into it & the bread was hard (like it was sitting there from the day or two before) Tried to chew through it & kept chewing. Gave up & handed it back to my husband (he'll eat anything except bittermelon). Then he said, wow, that's a lot of chewing! That's that!
R
very poor and unprofessional leadership going there , @ Wetzel's your managers need to be for you and not just with you, managers lead ,not mistreat and you if you going to call out a flaw make sure you don't have any yourself lady Edith there has poor work skills. I would love to teach her some healthy work leadership skills on mentoring the next generation. dont let your kids work here under her Lady Edith no bueno.
Mariana S.
I love Wetzel's BUT they close 30 minutes before 9 and the employees stand in the line just so no one else can come and buy, IF YOU GUYS CLOSE AT 8:30pm THEN YOU SHOILD PUT THAT ON THE WEBSITE, YIKES.
excellent treatment and service from Miss Kimberly...and the team that works in that space...everything is excellent...but the other person who is in the cinemas was very rude to my husband and me because we reluctantly gave things and it didn't make me feel good...we had to turn around and leave poorly attended to...it's a shame because we love buying this product that was today 12/18/23
Atmosphere: 5
Food: 5
Service: 5
They didn't give me half of my food.
Atmosphere: 3
Food: 3
Service: 1
woman working there the other day named Yahaira or whatever her weird name was (i don’t know how to spell it ) was extremely rude and made condescending comments!! She asked if i was sure I wanted the food i ordered after looking me up and down and making a disgusted face. Does Wetzels teach their employees to body check and body shame customers???? SO UNACCEPTABLE!!
Atmosphere: 1
Food: 1
Service: 1
Went here to order the typical Pizza Bitz. When I asked for them, they said they were out of Pizza Bitz and only had the Pepperoni Twist Pretzel. Of course, I got the pretzel for the first time. My sister had ordered Cina-Bitz for herself. The first thing my sister noticed was that the Cina-Bitz were cold. That wasn’t the case for me however, but the pretzel didn’t even look like a pretzel, and the pepperoni looked cold (the pepperoni wasn’t cold, surprisingly.)This is the first time I’ve ever had a bad experience with Wetzel’s, and surprisingly, I was impressed.I’ve been getting Wetzel’s since I was a kid, and not ONCE did I have a bad experience until today. That’s over 12 years of flawless service.
Atmosphere: 4
Food: 3
Service: 3
National Pretzel DayFree original pretzel for customersFor the lifetime I've been frequenting Los Cerritos Center, I never realized there are 2 Wetzel's Pretzels kiosks in the mall. The small kiosk is located in front of Forever 21, while the larger one is located in-between Kay & Daniel's Jewelers. Arriving at the small kiosk, I was notified to visit the larger kiosk, as that's where pretzels are actually baked.I picked the right time to redeem a free pretzel, as the line wasn't bad. I watched the employees dutifully pump out pretzel after pretzel, to keep up with the demand.Original pretzel-Pretzels aren't usually my thing, but I did enjoy my pretzel from Wetzel's. Warm & soft, with a dusting of salt, it provided a nice snack to celebrate National Pretzel Day.Service was great! All hands were on deck, and I only had to wait 3 minutes for a fresh out of the oven pretzel. As fresh as it gets!Wetzel's Pretzels more than met the challenge from the demand of National Pretzel Day. I quickly had in my possession a piping hot, buttery pretzel. Add in the entertainment of watching the assembly line of pretzel making, from start to finish, and I walked out a happy customer.
Complete scam, the menu in front of the cashier lists a price that isn't what was charged. When told, the cashier said,'So.' Great customer service and bring in Auntie Anne's.
National Pretzel Day Free original pretzel for customers For the lifetime I've been frequenting Los Cerritos Center, I never realized there are 2 Wetzel's Pretzels kiosks in the mall. The small kiosk is located in front of Forever 21, while the larger one is located in-between Kay & Daniel's Jewelers. Arriving at the small kiosk, I was notified to visit the larger kiosk, as that's where pretzels are actually baked. I picked the right time to redeem a free pretzel, as the line wasn't bad. I watched the employees dutifully pump out pretzel after pretzel, to keep up with the demand. Original pretzel- Pretzels aren't usually my thing, but I did enjoy my pretzel from Wetzel's. Warm & soft, with a dusting of salt, it provided a nice snack to celebrate National Pretzel Day. Service was great! All hands were on deck, and I only had to wait 3 minutes for a fresh out of the oven pretzel. As fresh as it gets! Wetzel's Pretzels more than met the challenge from the demand of National Pretzel Day. I quickly had in my possession a piping hot, buttery pretzel. Add in the entertainment of watching the assembly line of pretzel making, from start to finish, and I walked out a happy customer.
People are nice , service good , food on the other hand has surpassed its hold time, my cheese is cold and it's hard every time I bite the pizza bitz, they should just make sure they're not giving out food that's been there for hours , it doesn't taste good. Place is good but there's 5 employees there and none can check that they're giving fresh food ?? Like bffr it's a whole block of bites with hard cheese
Stopped going here because they don't accept cash anymore. Lost sales for them
I got the worst pretzel I've ever had here this past weekend. I got the food for the road and when I bit into my pretzel it was mushy and had no butter or salt. The bottom part was cold and I had just made this purchase. Honestly it was really gross
Restaurantji Recommends
Won't be going here anymore, they dont take cash anymore only cards. Oh well lost about a $12dollar order.
There is 20 people in line. The cashier Elyssa is charging and getting the order to give to customer. While her 3 other co workers are just standing not helping. Poor girl give that girl a raise.
1/4/23 By far, the worst Wetzel dog & service! Was craving a Wetzel's 'dog & had hubby buy me one. He said the guy at the counter was so bad at service delivery that he wanted to reach over the counter & slap his mother (not kidding, his words, not mine). He was slow & sluggish, like he needed a defibrillator to restart his heart. I requested for Gould's mustard, got the regular kind (ugh!), bit into it & the bread was hard (like it was sitting there from the day or two before) Tried to chew through it & kept chewing. Gave up & handed it back to my husband (he'll eat anything except bittermelon). Then he said, wow, that's a lot of chewing! That's that!
very poor and unprofessional leadership going there , @ Wetzel's your managers need to be for you and not just with you, managers lead ,not mistreat and you if you going to call out a flaw make sure you don't have any yourself lady Edith there has poor work skills. I would love to teach her some healthy work leadership skills on mentoring the next generation. dont let your kids work here under her Lady Edith no bueno.
I love Wetzel's BUT they close 30 minutes before 9 and the employees stand in the line just so no one else can come and buy, IF YOU GUYS CLOSE AT 8:30pm THEN YOU SHOILD PUT THAT ON THE WEBSITE, YIKES.