This is the worst jack in the world, in first place I use the drive thru to ask for a munchis meal , but is been like years since I ask for one , and the cashier never ever says welcome to jack or something, and when I ask for kind of burgers can I have in my meal, she totally change her voice into awful one , tell me my options like in sarcastic way… also ask for regular fries instead of the curly and they give me curly one, still. So never coming back here ever.
Atmosphere: 2
Food: 2
Service: 1
Gabriel Rodriguez
They ignored us ordering food and they close at 4am we came at 3:30
Atmosphere: 1
Food: 1
Service: 1
Priscilla Bedonie
Not too friendly, drive thru not good service or inside no one smiles
Atmosphere: 1
Food: 5
Service: 1
Roman Lopez
Ordered on the app drive thru and when i got to the window, they had me park to get my food even though nobody was behind me. When I got my food there were no cars in drive thru...smh then hand me my food without being closed like the picture
Atmosphere: 2
Food: 5
Service: 1
Melissa_143
I’ve been coming here for at least 6 years, and I’m not usually someone who writes reviews. But I felt it was time to speak up. Every Sunday morning, I stop by for breakfast. The food is always great, no issues, and consistently ready to go. I truly appreciate that part.
However, the customer service experience has been disappointing. I usually encounter the same staff member, Jennifer F. and unfortunately, she often seems to be in a bad mood. Asking for something simple like a receipt, napkins, or utensils seems to irritate her, and I’ve experienced eye rolls or rude looks on more than one occasion.
On Sunday, 04/06/2025, I politely brought it to her attention, and her response was immediate defensiveness and attitude. I completely understand that we all have rough days, and personal issues can affect us but when you're at work, professionalism matters. I wasn’t rude or raising my voice, and I even thanked her, but the response I got left a bad taste.
This isn't about one bad moment, it’s about a pattern. As a loyal customer, I hope this feedback is taken constructively. The food keeps me coming back, but the service experience could really use some attention.
Atmosphere: 1
Food: 5
Service: 1
Alicia Hieb
Went in the drive thru. They were slow I spent almost 15 minutes in line. I was on lunch break so I had limited time. Maybe I should have ordered it ahead of time. But my point as to why I writing this review. I was trying to tell the 2 ladies at the window my frustration and they just ignored me didn’t even acknowledge my upset. They didnt even have the correct order when I got to the window. My correct order came right out but the fact they didn’t even care why I was upset. Customers just want to be acknowledged and heard and they didn’t care.
Atmosphere: 3
Food: 3
Service: 1
Zhou
Too slow, only 2 ppl work here. And it took like 15 to make the food. The Mexican girl here don’t even wear gloves to pick up foods.
Atmosphere: 1
Service: 1
Rómulo “Ron” Castillo
It's good for lunch in the morning
Atmosphere: 4
Food: 4
Service: 4
Alex Haselden
Waited over 20 minutes for cold tacos and a shake that wasn’t mixed properly. Worst Jack in the Box ever. They don’t hire enough people.
There was a young man who went out of his way to make sure the bathroom room was clean for my little girl to use it comfortably I didn't get his name but he was the only one that went out of his way to make the bathroom customer satisfaction.. the woman that I asked first looked at me like I was crazy when I told her the restroom was dirty .. when the young man heard he jumped up and got it token care of it was 9/7/2024 at around 6 or 7pm ..... There were 2 women and another man, but he was on the floor getting a massage from another worker, a woman very unperfecional. But thank you, young man
Service: 5
Recommended dishes: Fries, Cheeseburger, Sandwich
Alfredo Estrada
Friendly nice but always super slow half an hour wait in drive thru and always missing items
This is the worst jack in the world, in first place I use the drive thru to ask for a munchis meal , but is been like years since I ask for one , and the cashier never ever says welcome to jack or something, and when I ask for kind of burgers can I have in my meal, she totally change her voice into awful one , tell me my options like in sarcastic way… also ask for regular fries instead of the curly and they give me curly one, still. So never coming back here ever.
Atmosphere: 2
Food: 2
Service: 1
They ignored us ordering food and they close at 4am we came at 3:30
Atmosphere: 1
Food: 1
Service: 1
Not too friendly, drive thru not good service or inside no one smiles
Atmosphere: 1
Food: 5
Service: 1
Ordered on the app drive thru and when i got to the window, they had me park to get my food even though nobody was behind me. When I got my food there were no cars in drive thru...smh then hand me my food without being closed like the picture
Atmosphere: 2
Food: 5
Service: 1
I’ve been coming here for at least 6 years, and I’m not usually someone who writes reviews. But I felt it was time to speak up. Every Sunday morning, I stop by for breakfast. The food is always great, no issues, and consistently ready to go. I truly appreciate that part.
However, the customer service experience has been disappointing. I usually encounter the same staff member, Jennifer F. and unfortunately, she often seems to be in a bad mood. Asking for something simple like a receipt, napkins, or utensils seems to irritate her, and I’ve experienced eye rolls or rude looks on more than one occasion.
On Sunday, 04/06/2025, I politely brought it to her attention, and her response was immediate defensiveness and attitude. I completely understand that we all have rough days, and personal issues can affect us but when you're at work, professionalism matters. I wasn’t rude or raising my voice, and I even thanked her, but the response I got left a bad taste.
This isn't about one bad moment, it’s about a pattern. As a loyal customer, I hope this feedback is taken constructively. The food keeps me coming back, but the service experience could really use some attention.
Atmosphere: 1
Food: 5
Service: 1
Went in the drive thru. They were slow I spent almost 15 minutes in line. I was on lunch break so I had limited time. Maybe I should have ordered it ahead of time. But my point as to why I writing this review. I was trying to tell the 2 ladies at the window my frustration and they just ignored me didn’t even acknowledge my upset. They didnt even have the correct order when I got to the window. My correct order came right out but the fact they didn’t even care why I was upset. Customers just want to be acknowledged and heard and they didn’t care.
Atmosphere: 3
Food: 3
Service: 1
Too slow, only 2 ppl work here. And it took like 15 to make the food. The Mexican girl here don’t even wear gloves to pick up foods.
Atmosphere: 1
Service: 1
It's good for lunch in the morning
Atmosphere: 4
Food: 4
Service: 4
Waited over 20 minutes for cold tacos and a shake that wasn’t mixed properly. Worst Jack in the Box ever. They don’t hire enough people.
Atmosphere: 1
Food: 1
Service: 1
Great service and very quick drive thru..
Atmosphere: 4
Food: 5
Service: 5
Restaurantji Recommends
Great service
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Breakfast Sandwich
I love everything everything!
Atmosphere: 5
Easy find location. Fast service.
Atmosphere: 3
Food: 5
Service: 5
There was a young man who went out of his way to make sure the bathroom room was clean for my little girl to use it comfortably I didn't get his name but he was the only one that went out of his way to make the bathroom customer satisfaction.. the woman that I asked first looked at me like I was crazy when I told her the restroom was dirty .. when the young man heard he jumped up and got it token care of it was 9/7/2024 at around 6 or 7pm .....
There were 2 women and another man, but he was on the floor getting a massage from another worker, a woman very unperfecional. But thank you, young man
Service: 5
Recommended dishes: Fries, Cheeseburger, Sandwich
Friendly nice but always super slow half an hour wait in drive thru and always missing items
Service: 5
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