Yes, every time! I stop buy here every Wednesday afternoon on my way to see a friend that is in bad health. The afternoon Supervisor Marcelo and his crew are great. He calls me by my name as he is always polite, respectful, has a smile going and he moves at a very fast pace. The restaurant is always clean and the service is fast and prompt. Marcelo and his crew are a shining example of what customer service should be. Thank you for having him as an exemplary employee.
Atmosphere: 5
Food: 5
Service: 5
Edgar D Ramirez
I bought a combo and the new one was not enough.
Atmosphere: 2
Food: 2
Service: 3
Xinhui Li
The service was
Atmosphere: 5
Food: 5
Service: 5
Arturo Quezada
SCRUMPTIOUS ?
Atmosphere: 5
Food: 5
Service: 5
Lucas A.
the man with glasses working at 12:15 on sunday november 25 had horrible customer service asked him a simple question about if they still had a drink i liked and responded sarcastically saying we haven't had that in 2 years also the food took long for it to taste horrible
Carmen Rodriguez
I've been supporting this restaurant since it openedAlways goodHard to get in and out of with a vehicle and often no
I spent $40 on 2 meals & was refused sauce. Never had to pay for it before. Had they told me I had to pay for each individual sauce, including secret sauce, before I paid, I would’ve just drove off. That’s ridiculous.
Atmosphere: 2
Food: 3
Service: 1
Annette
The tacos are always cooked to perfection here! I’ve never had an issue with this location.
Atmosphere: 5
Food: 5
Service: 5
Marcio M.
Just found a curly frie in one of my tacos . Idk how this happen just do better please ! I know things like this happen but please do better
Omar G.
Horrible service forgot tomato in my sandwich and Mayo instead of remaking it they gave me a side.
Came here on two separate occasions each time ordering 3 meals. Both times I asked for ranch and honey mustard. Maria Told me that I can only have two sauces per order. Not per meal but per ORDER! I ordered 3 meals. She ended up charging me per each sauce But never put the money in the register. The next day my supervisor went to order food at jacks for everyone, and for ALL of our food, she only gave him 2 ranch's total. Told him he had to pay for more for SEVERAL MEALS. She's honestly so rude it's not even funny. Also when I paid her the 75 cents for 3 more sauces she never put it into the register not was there a receipt.This jacks never used to be like this and it's also a problem I have when I visit only this specific location. I tried to fill out the email survey a week ago but they never responded. Also if you're charging 4 bucks for "sauced and loaded" potato wedges they should probably be sauced and loaded I guess what I'm saying is you should probably bring your own sauce and order every item separate because Maria is putting her blood sweat and tears into making the sauce in the back and she doesn't want anyone to actually enjoy their food.
Alicia A.
Can in from jack tacos & as I sat to eat my food I realize that there was ants all over the table and seats . Don't come here They have an ant problem!
Getting the wrong burger for the 2nd time at this locationInstead of the steakhouse one got just regular burger with no cheese
ThomasJohn R.
Ordered their Double bacon cheese burger. For a price of $5.29 that isn't a bad price. The burger itself is not expensive unlike their competitor Carls Jr. Much more affordable. Their establishment was as clean as it can get and didn't see any issues with the food. It came out fast and didn't have to wait any longer than 60 seconds. The customer service was great. They were kind and friendly. This is exactly what I look for when it comes to the hospitality of an establishment. The burger was well cooked. The cheese was melted perfectly and the bread was toasted just right. As a customer I am very satisfied with the service. This location was a great experience located in Chino hills Pkwy.
Yes, every time! I stop buy here every Wednesday afternoon on my way to see a friend that is in bad health. The afternoon Supervisor Marcelo and his crew are great. He calls me by my name as he is always polite, respectful, has a smile going and he moves at a very fast pace. The restaurant is always clean and the service is fast and prompt. Marcelo and his crew are a shining example of what customer service should be. Thank you for having him as an exemplary employee.
Atmosphere: 5
Food: 5
Service: 5
I bought a combo and the new one was not enough.
Atmosphere: 2
Food: 2
Service: 3
The service was
Atmosphere: 5
Food: 5
Service: 5
SCRUMPTIOUS ?
Atmosphere: 5
Food: 5
Service: 5
the man with glasses working at 12:15 on sunday november 25 had horrible customer service asked him a simple question about if they still had a drink i liked and responded sarcastically saying we haven't had that in 2 years also the food took long for it to taste horrible
I've been supporting this restaurant since it openedAlways goodHard to get in and out of with a vehicle and often no
Atmosphere: 3
Food: 4
Service: 3
Recommended dishes: Fries, Cheeseburger, Chicken Sandwich, Sandwich
I spent $40 on 2 meals & was refused sauce. Never had to pay for it before. Had they told me I had to pay for each individual sauce, including secret sauce, before I paid, I would’ve just drove off. That’s ridiculous.
Atmosphere: 2
Food: 3
Service: 1
The tacos are always cooked to perfection here! I’ve never had an issue with this location.
Atmosphere: 5
Food: 5
Service: 5
Just found a curly frie in one of my tacos . Idk how this happen just do better please ! I know things like this happen but please do better
Horrible service forgot tomato in my sandwich and Mayo instead of remaking it they gave me a side.
Restaurantji Recommends
Came here on two separate occasions each time ordering 3 meals. Both times I asked for ranch and honey mustard. Maria Told me that I can only have two sauces per order. Not per meal but per ORDER! I ordered 3 meals. She ended up charging me per each sauce But never put the money in the register. The next day my supervisor went to order food at jacks for everyone, and for ALL of our food, she only gave him 2 ranch's total. Told him he had to pay for more for SEVERAL MEALS. She's honestly so rude it's not even funny. Also when I paid her the 75 cents for 3 more sauces she never put it into the register not was there a receipt.This jacks never used to be like this and it's also a problem I have when I visit only this specific location. I tried to fill out the email survey a week ago but they never responded. Also if you're charging 4 bucks for "sauced and loaded" potato wedges they should probably be sauced and loaded I guess what I'm saying is you should probably bring your own sauce and order every item separate because Maria is putting her blood sweat and tears into making the sauce in the back and she doesn't want anyone to actually enjoy their food.
Can in from jack tacos & as I sat to eat my food I realize that there was ants all over the table and seats . Don't come here They have an ant problem!
Fresh food fries were actually hot
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Fries, Cheeseburger, Chicken Sandwich
Getting the wrong burger for the 2nd time at this locationInstead of the steakhouse one got just regular burger with no cheese
Ordered their Double bacon cheese burger. For a price of $5.29 that isn't a bad price. The burger itself is not expensive unlike their competitor Carls Jr. Much more affordable. Their establishment was as clean as it can get and didn't see any issues with the food. It came out fast and didn't have to wait any longer than 60 seconds. The customer service was great. They were kind and friendly. This is exactly what I look for when it comes to the hospitality of an establishment. The burger was well cooked. The cheese was melted perfectly and the bread was toasted just right. As a customer I am very satisfied with the service. This location was a great experience located in Chino hills Pkwy.