Starbucks

Name: Starbucks
Address: Chino Hills Marketplace, 4200 Chino Hills Pkwy, Chino Hills, California, 91709, US
Telephone: (909) 606-0523
Price range: $
Rating: 4

$ • Coffee Shops

Hours:
Chino Hills Marketplace, 4200 Chino Hills Pkwy, Chino Hills
(909) 606-0523

Menu Order Online

About Starbucks

Starbucks is a well-known coffee shop that offers a standard selection of coffee and tea beverages. The reviews indicate that the overall experience at this particular Starbucks location is mixed. While the coffee is described as typical Starbucks quality, the seating options are limited, making comfort a bit of a concern. One customer was disappointed with the taste of their hot matcha latte, which they felt had a bitter flavor, potentially due to the use of nonfat milk instead of their usual soy milk.

Another customer had a more complex experience. They attempted to order a customized trenta mango dragonfruit drink and a trenta matcha latte, but the order was not executed correctly. The staff had difficulties with the modifications, and the customer felt they were overcharged for the drinks. The matcha latte was also not made to the customer's specifications, with the staff adding the extra matcha powder in an unconventional way. The customer was initially hesitant to speak up due to anxiety, but later called the store to provide feedback.

However, the customer's experience improved when they returned to the store later, as the staff members Chloe, Monica, and Bailey were understanding, empathetic, and resolved the issue by refunding the order and remaking the drinks to the customer's satisfaction. The customer appreciated the staff's efforts to make amends and ensure they left with a positive impression.

Overall, the reviews suggest that this Starbucks location provides a mixed experience, with some positive aspects, such as the standard coffee quality, balanced by inconsistent service and order execution, as well as some customer service challenges that were eventually resolved.