Ice Cream Shops in Chowchilla

“I recently placed a phone order for mini pancakes with vanilla ice cream. Upon arriving home, I noticed the ice cream was missing, prompting me to call and notify the staff. Unfortunately, the girl who answered the phone responded rudely, saying 'Yes I know' without offering an apology. I expressed my inconvenience, to which she replied 'yeah thats ok', demonstrating a lack of consideration. I was taken aback by her disrespect and poor customer service. Upon returning for the ice cream, I was informed that Itzel was the girl who had answered my call. I would like to commend the young man who demonstrated great customer service and offered sincere apologies, which was all I was seeking. I am a proud supporter of small businesses and would like to recommend that the owner train their staff to be more considerate of their customers time and needs. We all make mistakes and it's ok, but what's not ok is when you disrespect those who are supportive of your business.

I’m editing my review in response to the owner’s reply. I appreciate their willingness to address the issue and take feedback seriously. I’ll continue to support the business and hope that future experiences reflect the quality and service they strive for.“

“The store has so many treats for any craving! I really love the choose your own candy boxes. There are also great novelty gifts and trinkets. I highly recommend this candy store 🍬“