My review is a bit late, but I haven't been to El Pollo Loco in probably 10+ years, why, I have no idea myself. But that day I went to the drive through with my mom. The customer service this girl had, was so professional and appreciated. I asked for her name afterwards because she did such a great job. Her name is STAR, I worked at a restaurant for about 4 years and this is the customer service I gave. I was impressed by her suggestions and the way my mom and I kept on getting convinced on adding more to our menu list even when we only came for 2 things, we ended up leaving with about 5 things. So STAR if you see this, girl keep doing what you are doing, even though there is a few in the world that can be, let's say unappreciated in their lives and take it out on the nice people, you keep working hard.
Atmosphere: 5
Food: 5
Service: 5
David Alonso Coronado Marquez
Make sure your Burrito has Extra Wakamole
Atmosphere: 5
Food: 5
Service: 5
Champ
Isaac ! Very cool at the drive thru ‘ and fast too! Did a great job thanks!!🫡💯⭐️⭐️⭐️⭐️⭐️
Atmosphere: 5
Food: 5
Service: 5
Chris Alvarez
Staff was very helpful. Thank you guys!
Atmosphere: 5
Food: 5
Service: 5
Diamond Valdez
I always get the double chicken tortilla bowl.
Atmosphere: 5
Food: 5
Service: 5
Joshua Olvera
Highly recommend coming to this Pollo Loco off H st and Oaklawn near the H Transit Center. Jackie's customer service went above and beyond when she assisted me with the app. I asked what burrito she would recommend and got the chipotle guacamole burrito. It was really mouth watering. Overall the food and service is a 5 star. Ask for Jackie if you get the chance honestly great person. Thanks for your amazing service.
Atmosphere: 5
Food: 5
Service: 5
E D
The atmosphere is still lovely and relaxing, and the staff were absolutely wonderful — warm, professional, and attentive. Huge credit to the team working on the floor.
That said, it’s really disappointing to see how the corporate side has changed things. Portion sizes have been drastically reduced, and both the quality and quantity of the food have gone downhill — all while prices have gone way up.
It no longer feels like you're paying for a satisfying meal, but rather for the brand name and decor.
I truly hope corporate leadership listens to customer feedback, because the frontline staff are doing a fantastic job — but those top-down decisions are undermining the entire experience.
Atmosphere: 5
Food: 1
Service: 5
Ant Sanchez
Poor drive thru service ...... go to imperial Beach pollo loco
Derek Mackay
I like the chicken
Atmosphere: 4
Food: 5
Service: 4
Connie M
I love the flavor of the chicken, the beans and rice.
My review is a bit late, but I haven't been to El Pollo Loco in probably 10+ years, why, I have no idea myself. But that day I went to the drive through with my mom. The customer service this girl had, was so professional and appreciated. I asked for her name afterwards because she did such a great job. Her name is STAR, I worked at a restaurant for about 4 years and this is the customer service I gave. I was impressed by her suggestions and the way my mom and I kept on getting convinced on adding more to our menu list even when we only came for 2 things, we ended up leaving with about 5 things. So STAR if you see this, girl keep doing what you are doing, even though there is a few in the world that can be, let's say unappreciated in their lives and take it out on the nice people, you keep working hard.
Atmosphere: 5
Food: 5
Service: 5
Make sure your Burrito has Extra Wakamole
Atmosphere: 5
Food: 5
Service: 5
Isaac ! Very cool at the drive thru ‘ and fast too! Did a great job thanks!!🫡💯⭐️⭐️⭐️⭐️⭐️
Atmosphere: 5
Food: 5
Service: 5
Staff was very helpful. Thank you guys!
Atmosphere: 5
Food: 5
Service: 5
I always get the double chicken tortilla bowl.
Atmosphere: 5
Food: 5
Service: 5
Highly recommend coming to this Pollo Loco off H st and Oaklawn near the H Transit Center. Jackie's customer service went above and beyond when she assisted me with the app. I asked what burrito she would recommend and got the chipotle guacamole burrito. It was really mouth watering. Overall the food and service is a 5 star. Ask for Jackie if you get the chance honestly great person. Thanks for your amazing service.
Atmosphere: 5
Food: 5
Service: 5
The atmosphere is still lovely and relaxing, and the staff were absolutely wonderful — warm, professional, and attentive. Huge credit to the team working on the floor.
That said, it’s really disappointing to see how the corporate side has changed things. Portion sizes have been drastically reduced, and both the quality and quantity of the food have gone downhill — all while prices have gone way up.
It no longer feels like you're paying for a satisfying meal, but rather for the brand name and decor.
I truly hope corporate leadership listens to customer feedback, because the frontline staff are doing a fantastic job — but those top-down decisions are undermining the entire experience.
Atmosphere: 5
Food: 1
Service: 5
Poor drive thru service ...... go to imperial Beach pollo loco
I like the chicken
Atmosphere: 4
Food: 5
Service: 4
I love the flavor of the chicken, the beans and rice.
Restaurantji Recommends
Excellent customer service
Love Pollo Loco.
Good taste of food and good service.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Pechuga A la Parrilla
Super friendly people very clean.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chicken Burrito Special, Double Chicken Avocado Salad, Quesadilla Solo Queso, Chips and Guacamole, Double Chicken Bowl
I like coming to this location it’s always very friendly, clean and fresh inside!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Nachos Chicken, Quesadilla Solo Queso, Double Chicken Bowl, Guacamole
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