Señor Pancho Fresh Mexican Grill

I went to senor Panchos late night last week and got one burrito. The man at the front was very old and very rude. My order was all wrong and the man at the window wasn’t being of any help so I asked for a refund which he refused. So I got his name and I called the next day and asked for a manager and I spoke with a man named Chema. He was absolutely delightful and took care of me in a very professional and caring demeanor. Also my new burrito was so fire! lol he hooked it up. The first experience there I was sure I would never return and now after this experience I think I’ll be going back quite often. Thanks Chema!

Atmosphere: 5

Food: 5

Service: 5

Waiting on the drive thru at 10:40 pm for someone to take my order, web says closing time is 11:00pm and No one answer or at least say sorry we close earlier, there was one car in front of me I don’t hear if someone took his order or even said if they was close. Please at least tell you customer you are not taking any orders.

Atmosphere: 1

Food: 1

Service: 1

Recommended dishes: Carne Asada

I don't know what happened between last month and today, but I ordered a California burrito...got charged the same price ($12 and change), but the new size portion is at least 50% smaller. I get that times are tough, but this is too much of a downsize.

***Edit: Asked for Guac, got charged for it, wasn't in the burrito.

Atmosphere: 4

Food: 2

Service: 4

Food here was really good and some of it even tasted like my grandma's cooking. Really authentic and lots of flavor.

Atmosphere: 4

Food: 5

Service: 5

Recommended dishes: California Burrito, Burrito, Sauce, Mini Tacos, Steak, Guacamole, Carne Asada Nachos, Carne Asada

The food is good, it lacks a little spice, but the staff's attention leaves a lot to be desired, despite having tables to eat I would not return, it is not very clean and the sun hits you everywhere, I would buy take away.

Atmosphere: 2

Food: 4

Service: 3

Recommended dishes: Caldo de Pescado

Very few people eat at the restaurant and get mostly to go or drive through.
Had the Señor Pancho fries. Very tasty and filling.

Atmosphere: 3

Food: 4

Service: 4

Recommended dishes: Señor Pancho Fries with Cheese

Great food,and GREAT service!!

Honestly, I don't see what's wrong with this place. All these years that I've lived in Chula Vista, I have never been due to reviews or friends swaying me from going there. To my surprise the Cali burrito was delicious! BUT- not as much fries and my usual Mexican shops. Carne asada was tender and juicy, actually really good!! Rolled tacos had the sour cream guac, which I like. Service was great, it was lunch time and lots of workers in the area lined up! Red and green salsa was good. Horchata hit the spot on a hot and humid day. Flan was good as well! Meals came with chips and there's a salsa bar!

Atmosphere: 5

Food: 5

Service: 5

Very few people eat at the restaurant and get mostly to go or drive through.
Had the Señor Pancho fries. Very tasty and filling.

Atmosphere: 3

Food: 4

Service: 4

Recommended dishes: Señor Pancho Fries with Cheese

Yummy California burritos and flautas.

Atmosphere: 3

Food: 3

Service: 5

Recommended dishes: Burrito

Ordered birria and cabeza tacos.. they put the exact same meat inside which was full of fat.. and there was a hair in the taco,,, the service took too long the food was a huge disappointment.. I WONT RECOMMEND OR GO

Atmosphere: 1

Food: 1

Service: 2

The food tasted really great but the picture had more meat than the reality. And the lady that spoke in the drive thru was horrible. I ordered from the menu and she just kept saying we don't have that. Yes, you do, it's on the menu and she just kept repeating herself and making me feel like I'm dumb for ordering something off the menu. So I ordered something else and she was pretty sassy and rude the entire time. And then suddenly changed her attitude at the end in a higher pitch tone of voice. Probably only because she overheard me saying that I'm going to give a bad review. I won't be back.

Food: 5

Service: 1

Ordered birria and cabeza tacos.. they put the exact same meat inside which was full of fat.. and there was a hair in the taco,,, the service took too long the food was a huge disappointment.. I WONT RECOMMEND OR GO

Atmosphere: 1

Food: 1

Service: 2

Beware of using Debit card at this taco shop. I've never had an issue using a Debit card until using it at this place. Used a new never used Debit card and later I received alerts that unauthorized purchases were made using the cards number. Fortunately the bank recognized they were fraudulant charges and denied them. Interesting the woman at the window gave me my receipts but temporarily forgot to return the Debit card. On one note the food wasn't bad but use cash, there's something rotten in this shop.

Food: 4

Service: 1

used to be the go to spot but now it's a hit n miss. To each their own.

Atmosphere: 4

Food: 2