Very rude and left and bought nothing because of the way they treat people
Brittney Lozano
Very rude went to use the restroom and they had said I can’t use it if I wasn’t a customer but my mom wanted to go through drive through so instead I left and bought nothing learn how to treat people
Bing Guan
The matcha powder wasn’t even mixed with the drink, the clerk kept touching the cap with her hands
Ximena Rodríguez
I order to pick because it is on the way to me work. I did it 3 time, and all the 3 time the coffee was horrible, they forgot the whipped cream or just the coffee was watery. The worst place.
Wendy Shao
I Purchased a gift certificate and gave to my daughter as a Christmas gift. She tried to buy things in her area. Was told card not registered and 0 balance. That was a horrible experience .
Olivia Walker
I had to delete the star. My question is did they run out of Christmas cups this morning? I ordered a venti hot coffee after having a terrible morning and getting my morning coffee at almost 12 noon and was served with the regular green and white cup that they have all year long. I look over the counter and they had plenty of Holiday cups on hand. Your right Attention owner of this Starbucks. And I've had other experiences there that were not that great. And they do have the worst unfriendly service!!!
Atmosphere: 1
Service: 1
Seena Threadgill
Quiet ambiance atmosphere!
Kid-friendliness: Employees were kind, patient, and respectful.
Wheelchair accessibility: It is wheelchair accessible.
Atmosphere: 5
Service: 5
Ernesto Valdepeñas
Customer service leaves a lot to be desired. Especially at the window. Since you place an order and they give you what they want and even worse with a bad attitude. Unfortunately, a fool runs the whole place... they should pay more attention to this despotic person you have serving your customers.
Atmosphere: 1
Service: 1
Dulcy Rodriguez
Sometimes the people who run the place ruin the Starnucks chain, in this case the person who served us was despotic and that bothers 😡😡 if you go there because you want at least friendly service and a product that is worth it
Atmosphere: 3
Food: 4
Service: 1
Melodie Wang
WARNING! The staff here are EXTREMELY DISCRIMINATORY. We ordered a grande Americano in venti cup with extra ice and water, they refused to do so, was giving us a hard time even we told them we have been ordered like this for at least 5 years. But when we asked if we can just have a cup of water on the side they responded “happy to do so”. Seriously… what’s the point of doing that if you can just add water into my cup instead of wasting another plastic cup? Starbucks, if you open the option to have people customize their drink on app, you should train your staff to be able to do it in the store too, this is beyond ridiculous.
This was my first time visiting this location and everyone was friendly and had a smile on their faces. Also got a free drink because it was an extra! So that was a plus! Definitely will be coming back! Thank you Starbucks!
Atmosphere: 5
Food: 5
Service: 5
Hug Amanda
Dear Starbucks Customer Service Team,
I am a loyal Starbucks customer and have been enjoying your products for 20 years. Recently, I had an unpleasant experience at your [location] store.
On [date and time], I ordered a Frappuccino. When I asked the staff if it contained sugar, I was informed that Frappuccinos do not have sugar. This was very confusing to me since Frappuccinos typically contain sugar. Does this mean that the Frappuccinos I've been drinking for 20 years were made incorrectly? Additionally, when I mentioned that the coffee was too strong and asked to add milk, my request was denied.
I am very disappointed with this unprofessional and unfriendly behavior. I hope your company will take this matter seriously and provide appropriate training to your staff to ensure such incidents do not happen again.
I look forward to your response and explanation.
Food: 2
Service: 1
Rico Zhang (Rico)
Ordered a venti hazelnut oat milk shaken espresso online. Asked for light ice. And the drink I got is full of ice and wasn't full either. Smh....
Atmosphere: 3
Food: 1
Service: 1
Eleana K.
Here you can have a really delicious coffee, excellent customer service, clean and safe bathroom and especially really honest people ?☕️ ☕️??☺️This message is dedicated to... The manager and staff as well.I wanted to express my deepest gratitude for your kindness in returning my lost item. Your honesty and thoughtfulness are truly appreciated, and I am incredibly grateful for your help. Blessings ????☕️?
Very rude and left and bought nothing because of the way they treat people
Very rude went to use the restroom and they had said I can’t use it if I wasn’t a customer but my mom wanted to go through drive through so instead I left and bought nothing learn how to treat people
The matcha powder wasn’t even mixed with the drink, the clerk kept touching the cap with her hands
I order to pick because it is on the way to me work. I did it 3 time, and all the 3 time the coffee was horrible, they forgot the whipped cream or just the coffee was watery. The worst place.
I Purchased a gift certificate and gave to my daughter as a Christmas gift. She tried to buy things in her area. Was told card not registered and 0 balance. That was a horrible experience .
I had to delete the star. My question is did they run out of Christmas cups this morning? I ordered a venti hot coffee after having a terrible morning and getting my morning coffee at almost 12 noon and was served with the regular green and white cup that they have all year long. I look over the counter and they had plenty of Holiday cups on hand. Your right Attention owner of this Starbucks. And I've had other experiences there that were not that great. And they do have the worst unfriendly service!!!
Atmosphere: 1
Service: 1
Quiet ambiance atmosphere!
Kid-friendliness: Employees were kind, patient, and respectful.
Wheelchair accessibility: It is wheelchair accessible.
Atmosphere: 5
Service: 5
Customer service leaves a lot to be desired. Especially at the window. Since you place an order and they give you what they want and even worse with a bad attitude. Unfortunately, a fool runs the whole place... they should pay more attention to this despotic person you have serving your customers.
Atmosphere: 1
Service: 1
Sometimes the people who run the place ruin the Starnucks chain, in this case the person who served us was despotic and that bothers 😡😡 if you go there because you want at least friendly service and a product that is worth it
Atmosphere: 3
Food: 4
Service: 1
WARNING! The staff here are EXTREMELY DISCRIMINATORY. We ordered a grande Americano in venti cup with extra ice and water, they refused to do so, was giving us a hard time even we told them we have been ordered like this for at least 5 years. But when we asked if we can just have a cup of water on the side they responded “happy to do so”. Seriously… what’s the point of doing that if you can just add water into my cup instead of wasting another plastic cup? Starbucks, if you open the option to have people customize their drink on app, you should train your staff to be able to do it in the store too, this is beyond ridiculous.
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
Found a hair in my iced pumpkin chai ???
This was my first time visiting this location and everyone was friendly and had a smile on their faces. Also got a free drink because it was an extra! So that was a plus! Definitely will be coming back! Thank you Starbucks!
Atmosphere: 5
Food: 5
Service: 5
Dear Starbucks Customer Service Team,
I am a loyal Starbucks customer and have been enjoying your products for 20 years. Recently, I had an unpleasant experience at your [location] store.
On [date and time], I ordered a Frappuccino. When I asked the staff if it contained sugar, I was informed that Frappuccinos do not have sugar. This was very confusing to me since Frappuccinos typically contain sugar. Does this mean that the Frappuccinos I've been drinking for 20 years were made incorrectly? Additionally, when I mentioned that the coffee was too strong and asked to add milk, my request was denied.
I am very disappointed with this unprofessional and unfriendly behavior. I hope your company will take this matter seriously and provide appropriate training to your staff to ensure such incidents do not happen again.
I look forward to your response and explanation.
Food: 2
Service: 1
Ordered a venti hazelnut oat milk shaken espresso online. Asked for light ice. And the drink I got is full of ice and wasn't full either. Smh....
Atmosphere: 3
Food: 1
Service: 1
Here you can have a really delicious coffee, excellent customer service, clean and safe bathroom and especially really honest people ?☕️ ☕️??☺️This message is dedicated to... The manager and staff as well.I wanted to express my deepest gratitude for your kindness in returning my lost item. Your honesty and thoughtfulness are truly appreciated, and I am incredibly grateful for your help. Blessings ????☕️?
Atmosphere: 5
Food: 5
Service: 5
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