Jack in the Box

ATTITUDE is horrible!!

Atmosphere: 3

Food: 4

Service: 2

Recommended dishes: Curly Fries

Edit, March 2025: they've gotten better

Original:I ordered cheesecakes They gave me cheeseburgers.

Atmosphere: 2

Food: 3

Service: 3

What a ripoff !! Had a 2 for $5 coupon for 2 Large Jumbo Jacks. The burgers were tiny and tasted awful. The patty must have been frozen. It was tiny, had no flavor. Had to put a lot of ketchup on it. Must have given me Jumbo Jack Juniors since they were very, very small!!!!!!!!! Never going to get another burger from Jack !!1 Carl's Junior is wayyyyyy better.

Atmosphere: 3

Food: 1

Service: 4

Customer service here is not that great. You tell them you want something fresh to order that’s what you expect. Then they wanna play you like an idiot when you taste the food and realize it’s not what you ordered. Totally unacceptable.

Atmosphere: 2

Food: 1

Service: 1

Very disrespectful cashiers...

Food: 2

Service: 1

Unbelievably RUDE!!!!!!!!

They got my burger wrong twice. The food is good for fast food standards, and quite clean but MY OH MY.

Atmosphere: 3

Food: 4

Service: 2

They lagged when making my order like there were just talking to each other joking as I stood there clearly in a hurry kinda rude about the situation as quell

Atmosphere: 2

Food: 5

Service: 2

Recommended dishes: Chicken Strips

Horrible food & Service...upon waiting witnessed customer try to Rob cash register for like he said WAITING FOR EVER while drive thru gets quick Service. Plus even the manager has issues. Had they been robbed i would not of been a witness!!!

Atmosphere: 1

Food: 1

Service: 1

Made an X-mas Eve order around 6 PM. Google and the app said the franchise was still open. I made my order and it went through and my credit card was charged. Upon arriving at the drive through I noticed it was blocked off. I got out of my car to enter manually and noticed 2 employees standing in the kitchen. The front door was locked. When I pushed the intercom to communicate, I mentioned my order. They told me they were closed and "didn't do refunds for apps" and that I would "have to take care of that on my own through the app." No other help, service, or general concern. While I understand employees working X-mas eve deserve to be off earlier and it's a shame for them to have to work at all on such an important date--the level of service for my STILL being charged but not being able to be refunded (rather, being told I had to "deal with it on my own") remains POOR. After time exploring HOW I might even receive a refund on my already charged card, I wrote Jack in the Box corporate customer service. They were kind and told me they would address the issue with the franchise. But a week or so after, I'm afraid I still have not heard back. As for the actual franchise, I have heard nothing. Those two night workers must have just assumed I would happily resolve my refund issue on my own.

Atmosphere: 3

Food: 3

Service: 1

It’s not about the food it’s about how you communicate and acknowledge people. They don’t ask for sauce you want. They don’t say thank you and they toss your sauce in the bag like it’s trash. Never again I’ll go.

Atmosphere: 3

Food: 3

Service: 1

Recommended dishes: 2 Tacos

Food is always burnt & cold drive through sucks

Atmosphere: 1

Food: 1

Service: 1

This location always gets my order right and it is always fresh. I think I might be heading there now!

Atmosphere: 3

Food: 5

Service: 5

Pretty ghetto place, just like its surroundings

Atmosphere: 2

Food: 3

Service: 3

Lot of memories with my two nephews

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Curly Fries