As the closest location to me I am here around once every other week, though recent experiences have gone downhill a lot. I also work in Food Safety and have tried different avenues to contact this store to no avail. Attached I have 2 Customer Complaints I filed via their website over 2 weeks ago and no one ever got back to me. First one I had a big piece of plastic wrap clinging between the roast beef and turkey which I took a bite out of (photo). Second one the meat tasted awful sour, dry, and rancid, and the size was abysmal, I had to toss it. Every time I call I am left ringing or they pickup and hang up immediately. You feel bad for the team there because they get chewed out by elderly and picky clientele all the time and I hate to complain in person because I have been there behind the line in their shoes. What the heck should I do if no one is listening to me though? This review is my last resort in hopes that someone will reach out. Incredibly frustrating because I am a big fan when it is done right.
Santos Morales
Fast good service.
Juan Huerta
This place doesn’t open at 10am 👎
Fernando Lopes
Asked for a steak sub took 30! Min too make after inwas told it would be done shortly
Atmosphere: 3
Food: 3
Service: 1
Recommended dishes: Chipotle Chicken Cheese Steak, Turkey and Provolone
Recommended dishes: Club Sub, Ham and Provolone, The Original Italian, Turkey and Provolone
Robert Korkmaz
Slow service slow delivery
Atmosphere: 1
Food: 1
Service: 1
robik0
Slow service slow delivery
Atmosphere: 1
Food: 1
Service: 1
Isaac De Guzman
Better than Subway and Quiznos. They cut the meats fresh. Love getting the classic Italian sub
But, really wanted to give a huge shout out to the staff! Y'all are awesome! I put in an order for pickup. I was in my car about to leave the store when I got a phone call notifying me that they forgot to add a sandwich in the bag I ordered. It was rush hour, with alot of customers in the store and so many online orders in the countertop, so I know its hectic and we all make mistakes. I really appreciate that they took the time to get a hold of me to rectify the error and even offered free stuff as compensation. They could've just refunded what I didn't pick up and not say anything, especially with how long that line was during the lunch rush, but instead, they had someone call. Thanks, and will be back again
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: The Original Italian
CAMYAR Ghadimzadeh
Please don’t touch your phone with the gloves you prepare my food with??.
The service here is great! I accidentally said “big kahuna” rather than “big kahuna chicken”, and apologized after they already made the sandwich and offered to pay for both, but they took the sandwich back no problem. Thank you GiGi and team!
Service: 5
Shaun Simone
This location disappoints consistently. Orders are done incorrectly every time. It’s wild. I’m fed up. They’re incompetent.
Service: 1
Kwamena Morris
I went to this location on Wednesday 3/13/24 around 7:30pm. I counted approximately 5 employees "working." I stood at the counter to order, and not one person even acknowledged my existence, let alone asked what I wanted to order. I waited a few minutes figuring they were busy, even though I was the only customer inside the location at the time, and not one person even lifted their head to say we'll be right with you...nothing. I watched 3 employees walking back and forth behind the counter and they all just let me stand there. Finally I walked out after several more minutes of being ignored, absolutely dumbfounded at the lack of customer service and unprofessionalism. I've been to other locations in LA and have never received that treatment. Someone usually acknowledges you as soon as you step into the business. Usually when I'm in Culver City I go to this location but I will never spend a dime inside that location again.
Atmosphere: 1
Food: 1
Service: 1
Sam Pinsky
Rude employee who blames the customer instead of taking accountability for their own mistake. Unprofessional and
Atmosphere: 1
Food: 5
Service: 1
Alex Ylanzo
I went there to get a sandwich, they have great options, fresh taste, and the service was great. The parking is free & available, they have tables inside & out . The place was clean and neat, The prices are moderate. Great experience
As the closest location to me I am here around once every other week, though recent experiences have gone downhill a lot. I also work in Food Safety and have tried different avenues to contact this store to no avail. Attached I have 2 Customer Complaints I filed via their website over 2 weeks ago and no one ever got back to me. First one I had a big piece of plastic wrap clinging between the roast beef and turkey which I took a bite out of (photo). Second one the meat tasted awful sour, dry, and rancid, and the size was abysmal, I had to toss it. Every time I call I am left ringing or they pickup and hang up immediately. You feel bad for the team there because they get chewed out by elderly and picky clientele all the time and I hate to complain in person because I have been there behind the line in their shoes. What the heck should I do if no one is listening to me though? This review is my last resort in hopes that someone will reach out. Incredibly frustrating because I am a big fan when it is done right.
Fast good service.
This place doesn’t open at 10am 👎
Asked for a steak sub took 30! Min too make after inwas told it would be done shortly
Atmosphere: 3
Food: 3
Service: 1
Recommended dishes: Chipotle Chicken Cheese Steak, Turkey and Provolone
Good food
Food: 5
Service: 5
Recommended dishes: Jersey Shore's Favorite
Consistently good sandwiches. Fast. Reasonable prices. Quality fresh ingredients. Friendly atmosphere. Recommend.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Club Sub, Ham and Provolone, The Original Italian, Turkey and Provolone
Slow service slow delivery
Atmosphere: 1
Food: 1
Service: 1
Slow service slow delivery
Atmosphere: 1
Food: 1
Service: 1
Better than Subway and Quiznos. They cut the meats fresh. Love getting the classic Italian sub
But, really wanted to give a huge shout out to the staff! Y'all are awesome! I put in an order for pickup. I was in my car about to leave the store when I got a phone call notifying me that they forgot to add a sandwich in the bag I ordered. It was rush hour, with alot of customers in the store and so many online orders in the countertop, so I know its hectic and we all make mistakes. I really appreciate that they took the time to get a hold of me to rectify the error and even offered free stuff as compensation. They could've just refunded what I didn't pick up and not say anything, especially with how long that line was during the lunch rush, but instead, they had someone call. Thanks, and will be back again
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: The Original Italian
Please don’t touch your phone with the gloves you prepare my food with??.
Atmosphere: 4
Food: 5
Service: 2
Restaurantji Recommends
The service here is great! I accidentally said “big kahuna” rather than “big kahuna chicken”, and apologized after they already made the sandwich and offered to pay for both, but they took the sandwich back no problem. Thank you GiGi and team!
Service: 5
This location disappoints consistently. Orders are done incorrectly every time. It’s wild. I’m fed up. They’re incompetent.
Service: 1
I went to this location on Wednesday 3/13/24 around 7:30pm. I counted approximately 5 employees "working." I stood at the counter to order, and not one person even acknowledged my existence, let alone asked what I wanted to order. I waited a few minutes figuring they were busy, even though I was the only customer inside the location at the time, and not one person even lifted their head to say we'll be right with you...nothing. I watched 3 employees walking back and forth behind the counter and they all just let me stand there. Finally I walked out after several more minutes of being ignored, absolutely dumbfounded at the lack of customer service and unprofessionalism. I've been to other locations in LA and have never received that treatment. Someone usually acknowledges you as soon as you step into the business. Usually when I'm in Culver City I go to this location but I will never spend a dime inside that location again.
Atmosphere: 1
Food: 1
Service: 1
Rude employee who blames the customer instead of taking accountability for their own mistake. Unprofessional and
Atmosphere: 1
Food: 5
Service: 1
I went there to get a sandwich, they have great options, fresh taste, and the service was great. The parking is free & available, they have tables inside & out . The place was clean and neat, The prices are moderate. Great experience
Parking: Free & available
Kid-friendliness: Yes
Wheelchair accessibility: Yes
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: California Club Sub
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