the new manager seems to be as incompetent as all the other workers, such a shame that this location became a joke, the workers don’t care about customer service but they sure love to have side conversations in front of customers & don’t you dare say anything to them because they’ll get mad at you. It really makes you regret spending your money here, at least subway doesn’t pretend to be something they’re not.
Atmosphere: 1
Food: 1
Service: 1
Armaan Khera
Try a sub in the Jersey Mike style. You won’t regret it
Atmosphere: 5
Food: 5
Service: 5
Susanna Barragan
I walked into the restaurant hoping to be greeted by one of the employees, but no one said hello. This was around 2:15 pm on a Tuesday. I am standing by myself in line, while there are 2 customers already eating in the restaurant, and another waiting for an order he had already placed. I couldn't believe that I stood there for at least 10 minutes to be acknowledged. I finally said to the employee slicing bread and cheese that I have been patiently waiting for over 8 minutes and no one has acknowledged me by saying welcome, we will be with you in a moment. I told her that it was bad customer service. Then another female employee interjected and stated that they only have 1 slicer. I told her that does not matter. Instead of making excuses right away for your bad customer service, you should have apologized and told me you were sorry for the long wait, and for not attending me with even so much as a hello. What really made me upset was that I was just ignored. I asked for corporate's number and they just gave me their store phone number.
This is not the first time I have come to this location and I have had to wait a ridiculous amount of time for one sandwich. The employees are always busy having side conversations with each other and taking their sweet time in fulfilling an order. I guess I finally learned my lesson today. I will not be coming back ever to this location in Culver City, CA.
Atmosphere: 1
Food: 1
Service: 1
Jos McCabe
So many great options to choose from. Never get tried of this place!
Aleik Geros
Menu had something for everyone.
Carmelisa Perez
Idk man, I just love this place. I can’t tell you how many times I’ve ordered for pick-up just in the last few months. An easy go-to when I need a sandwich for a long work day.
Atmosphere: 5
Food: 5
Service: 5
James Cornell
I was welcomed and very polite 😌
Atmosphere: 5
Food: 5
Service: 5
Salvador Reyes
About 2:35 pm I saw this lady paying food and this employee was so rude that almost say something she needs to retrain customer service very need in this stablish big no no talking to her like that I won’t go at this location I will tell friends too smh
Atmosphere: 2
Food: 3
Service: 5
Ivan Espinoza
The best.
Atmosphere: 5
Food: 5
Service: 5
Bijan Beizai
Beware when ordering online. They said it would take 45 minutes even though the store was mostly empty. I'm not waiting that long for an average sandwich. I will not be returning to this location.
Other than the bread being a little hard, the food was very good!
Maro
The big kahuna cheesesteak I got today was terrible! The steak was so dry, and they really skimped on the cheese. This sandwich use to be amazing and cheesy, but today it was horrible and dry. Borderline a choking hazard.
Atmosphere: 3
Food: 1
Service: 1
Kaushik Sanyal
As the closest location to me I am here around once every other week, though recent experiences have gone downhill a lot. I also work in Food Safety and have tried different avenues to contact this store to no avail. Attached I have 2 Customer Complaints I filed via their website over 2 weeks ago and no one ever got back to me. First one I had a big piece of plastic wrap clinging between the roast beef and turkey which I took a bite out of (photo). Second one the meat tasted awful sour, dry, and rancid, and the size was abysmal, I had to toss it. Every time I call I am left ringing or they pickup and hang up immediately. You feel bad for the team there because they get chewed out by elderly and picky clientele all the time and I hate to complain in person because I have been there behind the line in their shoes. What the heck should I do if no one is listening to me though? This review is my last resort in hopes that someone will reach out. Incredibly frustrating because I am a big fan when it is done right.
the new manager seems to be as incompetent as all the other workers, such a shame that this location became a joke, the workers don’t care about customer service but they sure love to have side conversations in front of customers & don’t you dare say anything to them because they’ll get mad at you. It really makes you regret spending your money here, at least subway doesn’t pretend to be something they’re not.
Atmosphere: 1
Food: 1
Service: 1
Try a sub in the Jersey Mike style. You won’t regret it
Atmosphere: 5
Food: 5
Service: 5
I walked into the restaurant hoping to be greeted by one of the employees, but no one said hello. This was around 2:15 pm on a Tuesday. I am standing by myself in line, while there are 2 customers already eating in the restaurant, and another waiting for an order he had already placed. I couldn't believe that I stood there for at least 10 minutes to be acknowledged. I finally said to the employee slicing bread and cheese that I have been patiently waiting for over 8 minutes and no one has acknowledged me by saying welcome, we will be with you in a moment. I told her that it was bad customer service. Then another female employee interjected and stated that they only have 1 slicer. I told her that does not matter. Instead of making excuses right away for your bad customer service, you should have apologized and told me you were sorry for the long wait, and for not attending me with even so much as a hello. What really made me upset was that I was just ignored. I asked for corporate's number and they just gave me their store phone number.
This is not the first time I have come to this location and I have had to wait a ridiculous amount of time for one sandwich. The employees are always busy having side conversations with each other and taking their sweet time in fulfilling an order. I guess I finally learned my lesson today. I will not be coming back ever to this location in Culver City, CA.
Atmosphere: 1
Food: 1
Service: 1
So many great options to choose from.
Never get tried of this place!
Menu had something for everyone.
Idk man, I just love this place. I can’t tell you how many times I’ve ordered for pick-up just in the last few months. An easy go-to when I need a sandwich for a long work day.
Atmosphere: 5
Food: 5
Service: 5
I was welcomed and very polite 😌
Atmosphere: 5
Food: 5
Service: 5
About 2:35 pm I saw this lady paying food and this employee was so rude that almost say something she needs to retrain customer service very need in this stablish big no no talking to her like that I won’t go at this location I will tell friends too smh
Atmosphere: 2
Food: 3
Service: 5
The best.
Atmosphere: 5
Food: 5
Service: 5
Beware when ordering online. They said it would take 45 minutes even though the store was mostly empty. I'm not waiting that long for an average sandwich. I will not be returning to this location.
Atmosphere: 2
Food: 3
Service: 1
Restaurantji Recommends
Slow indifferent service, avoid.
Atmosphere: 1
Service: 1
Bread was stale. You could taste and smell it
Atmosphere: 5
Food: 1
Service: 4
Other than the bread being a little hard, the food was very good!
The big kahuna cheesesteak I got today was terrible! The steak was so dry, and they really skimped on the cheese. This sandwich use to be amazing and cheesy, but today it was horrible and dry. Borderline a choking hazard.
Atmosphere: 3
Food: 1
Service: 1
As the closest location to me I am here around once every other week, though recent experiences have gone downhill a lot. I also work in Food Safety and have tried different avenues to contact this store to no avail. Attached I have 2 Customer Complaints I filed via their website over 2 weeks ago and no one ever got back to me. First one I had a big piece of plastic wrap clinging between the roast beef and turkey which I took a bite out of (photo). Second one the meat tasted awful sour, dry, and rancid, and the size was abysmal, I had to toss it. Every time I call I am left ringing or they pickup and hang up immediately. You feel bad for the team there because they get chewed out by elderly and picky clientele all the time and I hate to complain in person because I have been there behind the line in their shoes. What the heck should I do if no one is listening to me though? This review is my last resort in hopes that someone will reach out. Incredibly frustrating because I am a big fan when it is done right.
Atmosphere: 3
Food: 3
Service: 2
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