Service was friendly. However a small cup of Mariannes ice cream is $7. To put this into perspective, a huge 2-pints jar of same ice cream is $7.99
Service: 5
Alona Sushko
Barista was so nice and cute. Food is really good, especially the ice cream, tubes are so big and taste amazing! The coffee is awesome too. I really recommend this place!
Atmosphere: 5
Food: 5
Service: 5
Jie Xia
Food is ok, but extremely expensive for the quality and portion size. Service was a bit discourteous, mainly by the owner, and there is a very strict policy about sitting at the tables outside.
Atmosphere: 2
Food: 3
Service: 2
SO HYUN PARK
I like iced latte here Try it Also ice cream is also nice
Atmosphere: 5
Food: 5
Service: 5
Erlenmeyer Flask
Believe every negative review about the service the old Korean owner gives. I always try to avoid this place but since it’s closes I end up going occasionally and I am reminded each time why I dislike her.
If you’re reading this, I hope you understand that a little generosity and warmth could have taken your business much further. In trying to save pennies, you’ve turned away the very people who could have helped you succeed.
Atmosphere: 1
Food: 1
Service: 1
Post Traumatic
TLDR; If you want your kid to get food poisoning, then buy ice cream from this place.
Details: After a wonderful day at Cupertino Library, I ordered a brownie-fudge ice cream waffle cone for my kid at around 2:00pm. First time to buy from this terrible place, and I was rushed by my kid, so didn't pay attention to the low-ratings on Google, unfortunately. My kid ate his ice cream then we went home. After arriving at home, I offered him lunch snacks, but he said he had tummy ache and could not eat anything. I tried to encourage him, but he confirmed that his tummy hurts and he wanted to sleep. For 4 hours straight, from almost 3:00pm till 7:00pm he is constantly complaining about tummy ache. And then around 7:30pm it got even worse as he had a fever. I measured his temperature, it was 100.4 °F (38 °C). A few minutes later, around 7:40pm, he threw up and emptied his tummy. The throw-up was that terrible ice cream, and apple pieces. That was the aha moment for me. An ice cream, mostly liquid, staying in the tummy of a kid for almost 6 hours without being digested. 10 minutes after throwing that terrible ice cream up, his temperature immediately dropped to normal, his tummy ache was gone, and he was cheerful and wanted to play.
Conclusion: Do not step a foot in this unhygienic place. I will encourage the library to warn the parents against this terrible place, as most of the future victims are likely to be kids, sadly.
Atmosphere: 1
Food: 1
Service: 1
Ariana
Been a longtime customer here but will not be coming back after being treated rudely today. I do not recommend this place or plan on coming back. Very disappointing
Kid-friendliness: not kid-friendly
Atmosphere: 1
Food: 1
Service: 1
Di Sher
Staff is very unfriendly.
Atmosphere: 1
Service: 1
Marianne Steck
Appalling service; beware of the woman (presumably the owner) behind the counter, wearing eye glasses and dressed in a conservative fashion, who will run outside (with the gait of a goat) to approach library patrons and children, sitting at her "tables," in the most discourteous manner. I was minding my business, and she proceeded towards me (hand on my chair, a silence between us, behaving as if I knew what was wrong) telling me "no outside food." Ok? I offered and went in to buy a drink in compensation for peaceful sitting outside (you don't just put tables within the vicinity of the library without expecting patrons to believe the tables belong to the library, and not the cafe). She still refused to let me even buy the drink unless I threw my drink away. I complied with her request, but the moment I walked away, she proceeds to talk about me to a teenage boy as if disregarding my presence. I sat outside with my drink, and saw this same interaction and behavior from her occur with other customers. Her presence is discomforting, her customer interaction is disgusting. And for the drink itself, it is a chemical cesspool with the syrup and ice detaching after two minutes. I hope you remember me; I was the one with the "buffalo" shirt, sitting outside your cafe while writing this under a guise. These "hopeful" reviews will never make me like you.
Atmosphere: 1
Food: 2
Service: 1
Ishan Bhat
I tried a peppermint Italian soda; it was TERRIBLEEE.
Never coming back again, even though the staff was nice and the place looked good.
Marianne's ice cream is the only good thing here. Tried Matcha Latte and the quality was extremely bad. I had to ask for a remake. It was drinkable but it's not worth 6.50 USD please. There's so many other places to get your coffee, just not here. The staff also didn't ask me if I wanted hot or iced. They just made it iced. The service is very chaotic for whatever reason. I won't be coming back for anything unfortunately. Bitter+Sweet is right down the street. Go there instead
Atmosphere: 1
Food: 1
Service: 2
Steven Zierk
This place is run by a rude cheapskate. While I was there, a customer asked for a spoon to go with her drink. The lady who runs the shop told her it was a dollar, and snidely ("no, it's not free"), as if it's entitled to ask a coffee shop for a disposable spoon. When the customer agreed to pay, she was told there would be a fee on the cost of the whole drink to pay for the spoon by credit card, and then mocked to her face. Never seen anything like it at a coffee shop before.There are a lot of minor things (no large cups/drinks are ever available, despite being on the menu; the place is full of clutter; it is the only ice cream shop I have ever seen refuse to give samples; seen several bits of minor rudeness) which I shrugged off before. This place is right next to the library, which makes it convenient for me and a lot of others. But I'll be going out of my way to go elsewhere.
Atmosphere: 1
Food: 3
Service: 1
Ellen Zhu
Bad services. Really rude to their customer. Once I ordered a waffle, and she asked me to eat outside (winter time and very windy outside) I will never ever go there anymore. Treat customer so rude. Cannot bear her bad attitude. So disappointed.
Atmosphere: 1
Food: 1
Service: 1
Samsun Makaya
I once came in while there a teenage guy serving. He was very attentive and made the best drink ever. I went in another day, and there was this young lady. I gave her the order with specific instructions, she half listened, didn’t repeat my order and said OK and I get a regular and bland drink. Felt very angry. It was obvious she didn’t care. I will go back when the guy is there.
Service was friendly.
However a small cup of Mariannes ice cream is $7. To put this into perspective, a huge 2-pints jar of same ice cream is $7.99
Service: 5
Barista was so nice and cute. Food is really good, especially the ice cream, tubes are so big and taste amazing! The coffee is awesome too. I really recommend this place!
Atmosphere: 5
Food: 5
Service: 5
Food is ok, but extremely expensive for the quality and portion size. Service was a bit discourteous, mainly by the owner, and there is a very strict policy about sitting at the tables outside.
Atmosphere: 2
Food: 3
Service: 2
I like iced latte here
Try it
Also ice cream is also nice
Atmosphere: 5
Food: 5
Service: 5
Believe every negative review about the service the old Korean owner gives. I always try to avoid this place but since it’s closes I end up going occasionally and I am reminded each time why I dislike her.
If you’re reading this, I hope you understand that a little generosity and warmth could have taken your business much further. In trying to save pennies, you’ve turned away the very people who could have helped you succeed.
Atmosphere: 1
Food: 1
Service: 1
TLDR; If you want your kid to get food poisoning, then buy ice cream from this place.
Details:
After a wonderful day at Cupertino Library, I ordered a brownie-fudge ice cream waffle cone for my kid at around 2:00pm. First time to buy from this terrible place, and I was rushed by my kid, so didn't pay attention to the low-ratings on Google, unfortunately. My kid ate his ice cream then we went home. After arriving at home, I offered him lunch snacks, but he said he had tummy ache and could not eat anything. I tried to encourage him, but he confirmed that his tummy hurts and he wanted to sleep. For 4 hours straight, from almost 3:00pm till 7:00pm he is constantly complaining about tummy ache. And then around 7:30pm it got even worse as he had a fever. I measured his temperature, it was 100.4 °F (38 °C). A few minutes later, around 7:40pm, he threw up and emptied his tummy. The throw-up was that terrible ice cream, and apple pieces. That was the aha moment for me. An ice cream, mostly liquid, staying in the tummy of a kid for almost 6 hours without being digested. 10 minutes after throwing that terrible ice cream up, his temperature immediately dropped to normal, his tummy ache was gone, and he was cheerful and wanted to play.
Conclusion:
Do not step a foot in this unhygienic place. I will encourage the library to warn the parents against this terrible place, as most of the future victims are likely to be kids, sadly.
Atmosphere: 1
Food: 1
Service: 1
Been a longtime customer here but will not be coming back after being treated rudely today. I do not recommend this place or plan on coming back. Very disappointing
Kid-friendliness: not kid-friendly
Atmosphere: 1
Food: 1
Service: 1
Staff is very unfriendly.
Atmosphere: 1
Service: 1
Appalling service; beware of the woman (presumably the owner) behind the counter, wearing eye glasses and dressed in a conservative fashion, who will run outside (with the gait of a goat) to approach library patrons and children, sitting at her "tables," in the most discourteous manner. I was minding my business, and she proceeded towards me (hand on my chair, a silence between us, behaving as if I knew what was wrong) telling me "no outside food." Ok? I offered and went in to buy a drink in compensation for peaceful sitting outside (you don't just put tables within the vicinity of the library without expecting patrons to believe the tables belong to the library, and not the cafe). She still refused to let me even buy the drink unless I threw my drink away. I complied with her request, but the moment I walked away, she proceeds to talk about me to a teenage boy as if disregarding my presence. I sat outside with my drink, and saw this same interaction and behavior from her occur with other customers. Her presence is discomforting, her customer interaction is disgusting. And for the drink itself, it is a chemical cesspool with the syrup and ice detaching after two minutes. I hope you remember me; I was the one with the "buffalo" shirt, sitting outside your cafe while writing this under a guise. These "hopeful" reviews will never make me like you.
Atmosphere: 1
Food: 2
Service: 1
I tried a peppermint Italian soda; it was TERRIBLEEE.
Never coming back again, even though the staff was nice and the place looked good.
Atmosphere: 4
Food: 1
Service: 5
Restaurantji Recommends
Marianne's ice cream is the only good thing here. Tried Matcha Latte and the quality was extremely bad. I had to ask for a remake. It was drinkable but it's not worth 6.50 USD please. There's so many other places to get your coffee, just not here. The staff also didn't ask me if I wanted hot or iced. They just made it iced. The service is very chaotic for whatever reason. I won't be coming back for anything unfortunately. Bitter+Sweet is right down the street. Go there instead
Atmosphere: 1
Food: 1
Service: 2
This place is run by a rude cheapskate. While I was there, a customer asked for a spoon to go with her drink. The lady who runs the shop told her it was a dollar, and snidely ("no, it's not free"), as if it's entitled to ask a coffee shop for a disposable spoon. When the customer agreed to pay, she was told there would be a fee on the cost of the whole drink to pay for the spoon by credit card, and then mocked to her face. Never seen anything like it at a coffee shop before.There are a lot of minor things (no large cups/drinks are ever available, despite being on the menu; the place is full of clutter; it is the only ice cream shop I have ever seen refuse to give samples; seen several bits of minor rudeness) which I shrugged off before. This place is right next to the library, which makes it convenient for me and a lot of others. But I'll be going out of my way to go elsewhere.
Atmosphere: 1
Food: 3
Service: 1
Bad services. Really rude to their customer. Once I ordered a waffle, and she asked me to eat outside (winter time and very windy outside) I will never ever go there anymore. Treat customer so rude. Cannot bear her bad attitude. So disappointed.
Atmosphere: 1
Food: 1
Service: 1
I once came in while there a teenage guy serving. He was very attentive and made the best drink ever. I went in another day, and there was this young lady. I gave her the order with specific instructions, she half listened, didn’t repeat my order and said OK and I get a regular and bland drink. Felt very angry. It was obvious she didn’t care. I will go back when the guy is there.
Atmosphere: 2
Food: 1
Service: 1
Kids love getting ice cream after the library!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Rainbow Sherbet
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