10:30 am Aug 10th female in drive-thru took our order. When we get up to the front she says she doesn't have one of our coffees. She kept cutting us off when we were ordering. In the end did not get our order right then told us to swing around and get back in line again. Not cool. Not going back to that location again.
Food: 4
Service: 1
D B
If I order Matcha Latte and have to come home and blend the liquid to get rid of the Matcha crumbs then maybe I shouldn’t have to drive to Starbucks in the first place. Do better! If you were to go to a restaurant you wouldn’t have to be stir-frying the fried rice yourself either.
Food: 1
Marcus Ronaldi
Absolutely — here’s a slightly longer and more detailed version that still keeps the calm, pleasant tone:
A Calm and Enjoyable Start to the Day at the Serramonte Starbucks
This was my first time visiting the newer Starbucks location at Serramonte, and I’m really glad I stopped by. I arrived a bit early for Crunch Fitness and realized I had a Starbucks gift card, so I decided to head over and relax while waiting for the gym to open. It ended up being a great decision.
The space itself is bright, clean, and inviting. The seating was surprisingly comfortable—plenty of room to sit and unwind without feeling cramped or rushed. It had that nice balance of being open but still cozy, which can be hard to find.
The staff were genuinely friendly and helpful. They greeted me with a smile, took the time to get my order right, and created an overall welcoming vibe. It felt like they actually enjoyed being there, which made the whole experience feel more personal.
The music was also worth mentioning—whoever put together the playlist nailed it. It was upbeat enough to keep the energy up, but mellow enough to make for a peaceful, easygoing atmosphere. It all just added to the sense of calm that made the morning feel like a bit of a reset.
I wasn’t expecting much more than a place to kill a little time, but this Starbucks ended up being the perfect spot to ease into the day. I’ll definitely be back the next time I need a quiet place to relax before a workout—or anytime I’m in the area and want a peaceful break.
Atmosphere: 5
Food: 5
Service: 5
Nikki Salazar
RUDE & WRONG DRINK! Wow, really shocked about the complete lack of customer service, or any amount of kindness or friendliness. The drive through window girl was very rude, dismissive and unhelpful. I tipped nicely, and not even a thank you when handing me my drink that I soon realized was WRONG! I got rude service, and the incorrect beverage, why leave a gratuity for a place that didn’t thank the customer? Just wow, wont be back here.
Service: 1
Lawrence
Questionable changes to the store policy. You cannot ask for hot water when you order for mobile pickup. You'll have to line up again at the front cashier to get hot water. It defeats the purpose of a quick mobile pickup.
Atmosphere: 5
Food: 4
Service: 2
Elenor Del Rosario
Poor service.. They keep the customer waiting in line without telling something.. They always did that to the customers I noticed that for many times.. And the bathroom no hand soap most of the time and dirty…
Atmosphere: 5
Food: 5
Service: 1
Patrick Wynn
The marker on the map is wrong. Submitted a suggested change through maps.
The actual location is in a completely separate building closer to the chic-fil-a, a little too the west. The building itself feels like a roundabout and seems more suited to drive through.
Everything else is as you'd expect for Starbucks, just very minimal indoor space.
Atmosphere: 3
Food: 5
Service: 5
Lesly Cevallos
Omg this has never happened to me. I work in customer service so I tried to polite when they were taking a while for my Frappuccino but they made my drink and left it there to melt while I was waiting in the window for it. The three girls were there just talking I tried to get their attention and I made eye contact with one of them twice and she just ignored me. The guy who took my order just left it there. So irresponsible I’m never going to this Starbucks again.
Atmosphere: 1
Food: 1
Service: 1
Mr. Moon
Eh. Shrug. If you like sugar coffee, come here. Real coffee is over there.
Atmosphere: 5
Food: 1
Service: 4
Na Zhao
They asked 1 dollar tip for a coffee for drive through!!!
Attention!!!! Bystanders and caffeine addicts!!!! ?THIS STARBUCKS SHOULD BE CALLED THING ONE BECAUSE THEY DO EVERYTHING THE OPPOSITE. You order coffee they give you water, you want tea they give ice. EVERY DRINK IS NASTY OR TASTE LIKE A NEW TRAINEE WORKING. The employees don’t give a damn and you will have a whole birthday year before you receive your order. FYI STOP ASKING FOR TIPS WHEN YOU CANT GET THE DRINKS RIGHT.
Atmosphere: 1
Food: 1
Service: 1
suri pham
best placd ever nicest worker ever
Atmosphere: 5
Food: 5
Service: 5
Christina Akpan
Attention!!!! Bystanders and caffeine addicts!!!! ??THIS STARBUCKS SHOULD BE CALLED THING ONE BECAUSE THEY DO EVERYTHING THE OPPOSITE. You order coffee they give you water, you want tea they give ice. EVERY DRINK IS NASTY OR TASTE LIKE A NEW TRAINEE WORKING. The employees don’t give a damn and you will have a whole birthday year before you receive your order. FYI STOP ASKING FOR TIPS WHEN YOU CANT GET THE DRINKS RIGHT.
10:30 am Aug 10th female in drive-thru took our order. When we get up to the front she says she doesn't have one of our coffees. She kept cutting us off when we were ordering. In the end did not get our order right then told us to swing around and get back in line again. Not cool. Not going back to that location again.
Food: 4
Service: 1
If I order Matcha Latte and have to come home and blend the liquid to get rid of the Matcha crumbs then maybe I shouldn’t have to drive to Starbucks in the first place. Do better! If you were to go to a restaurant you wouldn’t have to be stir-frying the fried rice yourself either.
Food: 1
Absolutely — here’s a slightly longer and more detailed version that still keeps the calm, pleasant tone:
A Calm and Enjoyable Start to the Day at the Serramonte Starbucks
This was my first time visiting the newer Starbucks location at Serramonte, and I’m really glad I stopped by. I arrived a bit early for Crunch Fitness and realized I had a Starbucks gift card, so I decided to head over and relax while waiting for the gym to open. It ended up being a great decision.
The space itself is bright, clean, and inviting. The seating was surprisingly comfortable—plenty of room to sit and unwind without feeling cramped or rushed. It had that nice balance of being open but still cozy, which can be hard to find.
The staff were genuinely friendly and helpful. They greeted me with a smile, took the time to get my order right, and created an overall welcoming vibe. It felt like they actually enjoyed being there, which made the whole experience feel more personal.
The music was also worth mentioning—whoever put together the playlist nailed it. It was upbeat enough to keep the energy up, but mellow enough to make for a peaceful, easygoing atmosphere. It all just added to the sense of calm that made the morning feel like a bit of a reset.
I wasn’t expecting much more than a place to kill a little time, but this Starbucks ended up being the perfect spot to ease into the day. I’ll definitely be back the next time I need a quiet place to relax before a workout—or anytime I’m in the area and want a peaceful break.
Atmosphere: 5
Food: 5
Service: 5
RUDE & WRONG DRINK!
Wow, really shocked about the complete lack of customer service, or any amount of kindness or friendliness. The drive through window girl was very rude, dismissive and unhelpful. I tipped nicely, and not even a thank you when handing me my drink that I soon realized was WRONG! I got rude service, and the incorrect beverage, why leave a gratuity for a place that didn’t thank the customer? Just wow, wont be back here.
Service: 1
Questionable changes to the store policy. You cannot ask for hot water when you order for mobile pickup. You'll have to line up again at the front cashier to get hot water. It defeats the purpose of a quick mobile pickup.
Atmosphere: 5
Food: 4
Service: 2
Poor service.. They keep the customer waiting in line without telling something.. They always did that to the customers I noticed that for many times.. And the bathroom no hand soap most of the time and dirty…
Atmosphere: 5
Food: 5
Service: 1
The marker on the map is wrong. Submitted a suggested change through maps.
The actual location is in a completely separate building closer to the chic-fil-a, a little too the west. The building itself feels like a roundabout and seems more suited to drive through.
Everything else is as you'd expect for Starbucks, just very minimal indoor space.
Atmosphere: 3
Food: 5
Service: 5
Omg this has never happened to me. I work in customer service so I tried to polite when they were taking a while for my Frappuccino but they made my drink and left it there to melt while I was waiting in the window for it. The three girls were there just talking I tried to get their attention and I made eye contact with one of them twice and she just ignored me. The guy who took my order just left it there. So irresponsible I’m never going to this Starbucks again.
Atmosphere: 1
Food: 1
Service: 1
Eh. Shrug. If you like sugar coffee, come here. Real coffee is over there.
Atmosphere: 5
Food: 1
Service: 4
They asked 1 dollar tip for a coffee for drive through!!!
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
Attention!!!! Bystanders and caffeine addicts!!!! ?THIS STARBUCKS SHOULD BE CALLED THING ONE BECAUSE THEY DO EVERYTHING THE OPPOSITE. You order coffee they give you water, you want tea they give ice. EVERY DRINK IS NASTY OR TASTE LIKE A NEW TRAINEE WORKING. The employees don’t give a damn and you will have a whole birthday year before you receive your order. FYI STOP ASKING FOR TIPS WHEN YOU CANT GET THE DRINKS RIGHT.
Atmosphere: 1
Food: 1
Service: 1
best placd ever nicest worker ever
Atmosphere: 5
Food: 5
Service: 5
Attention!!!! Bystanders and caffeine addicts!!!! ??THIS STARBUCKS SHOULD BE CALLED THING ONE BECAUSE THEY DO EVERYTHING THE OPPOSITE. You order coffee they give you water, you want tea they give ice. EVERY DRINK IS NASTY OR TASTE LIKE A NEW TRAINEE WORKING. The employees don’t give a damn and you will have a whole birthday year before you receive your order. FYI STOP ASKING FOR TIPS WHEN YOU CANT GET THE DRINKS RIGHT.
Atmosphere: 1
Food: 1
Service: 1
Spyci limonada
I like the
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