This Safeway has extremely incompetent staff who both waste your time and your money. I have been up charged on products and been held up by a certain employee on multiple occasions during checkout. Genuinely a baffling establishment who constantly tries my patience.
Regina W.
I've come here out of convenience a few times before while visiting the Peet's Coffee in the same shopping center. If you thought that Safeway would be cheaper than other grocery stores in the area, well think again because it appears to be either the same price or even more expensive.I bought cilantro here which costs $1.69/brunch for conventionally grown and $1.79/brunch for organic. That is even more expensive than what you would pay at most other places in town. I also bought some toilet paper here that was way overpriced and I don't plan on doing that again. On top of it, the produce looked old and the bottom of the celery was turning brown. Not good.Service was fine and while the ambiance was okay too, it's not what I would call a luxury shopping experience.I don't plan on coming back.
T G.
Been shopping here for a while as I am a UCD student. The understaffing is IMMENSE. Usually only 1-2 registers open at a time and it's very difficult to find an employee for help. Most of the employees you can tell are doing their best in terms of the situation but there is this one employee that is AWFUL. I've had her as my cashier multiple times and she is the slowest cashier I have ever encountered. A few weeks ago, my boyfriend went to buy alcohol (he is 21) and she forgot to ID him. This could've been a huge liability issue for Safeway! Recently, my boyfriend and I went grocery shopping and once again, he purchased alcohol but she refused to sell it to us because I wasn't able to provide ID (he was the one paying and buying the groceries, I was just standing over to the side). We tell her we've never run into this issue before and she just stands there with this blank look in her face. After paying, we check the receipt and believe or not, we were charged for the alcohol! Even though she said she could not sell it to us? So we tell her this and ask if we can take it and she looks all confused and says all snotty "yeah." Wtf?? Get it together! I wish I knew the name of this employee because such incompetence should not be tolerated. Train your employees better or hire more competent ones.
William A.
Have been purchasing from Safeway on Covell BlVD since 1997. These past couple of years has been very problematic as inventory has been low. Every shopping experience results in about 20% of what we are looking for is not in stock. The places for our products are there but the shelf is empty. Very difficult shopping at the Covell location. As such, we have had much better success at the Cowell location in East Davis. Also, the team is much more friendly at the East Davis location.This is unfortunate as we live in West Davis closer to the Covell location. But every time we go there 20% of what we are looking for is not on the shelf even though the tag is on the shelf for the product.Don't know if it is due to management but we will need to change Safeway locations or shop at Nugget or Savemart.
Frank P.
Julie is an amazing employee! she is always extremely friendly and knowledgeable. They are definitely lucky to have her.
Sara D.
This Safeway is in a nice area and the parking lot is well lit and feels safe at night (I am a young woman, so this is pretty important to me). However, I am disappointed that this Safeway does not carry a majority of the "store" brand products (Signature Select, O organic, etc).
Joseph V.
Came in for a deli sandwich, only gal there is doing to go orders, the line is 4 deep, no one coming to help. Why would you continue doing to go orders when there are people right in front of you waiting? Happens every time I come here for my very short lunch break. Get it together Safeway.
Jacquelin S.
We usually do not shop at this Safeway because finding a parking space can be difficult and the store always feels crowded but we were in the area after visiting Peet's and decided to check on a couple of items that had been out of stock for weeks at the south Davis Safeway. This Safeway had plenty of the items in stock and we were able to use the Self Check Out and were on our way.
Walter S.
This Safeway is getting better. They now have free and gentle laundry pods, but still no apple pies.
Sandra T.
This Safeway bakery department has the worst customer service! I purchase cakes from here often for work. There a woman in her late 30s early 40s that is so short and make me feel like I'm inconveniencing her when I ask her if she can write on the cake or even ring me up.
If you're looking for an unhelpful and impatient employee hop on over to the customer service counter where she will be of zero assistance while passing time between breaks
Rosmond P.
I like this particular Safeway. It is very organized and it actually smells better than other locations. That's one thing you are here is how I stores well this one smells OK and the employees are great as well
David W.
Horrible customer service all round. A deli worker slammed metal tongs when I asked for service, a cashier refused to say hello while having ear buds in, the floor workers blocked the breakfast meats and ignored me when I asked to get by. This all happened in my last two visits. I've decided to take my business to the far superior Davis Food Co-op and Save Mart because this type of service is par for the course at this Safeway. If these were isolated incidents I'd let it go but this is about 90% of my trips.
Jay N.
The store is fine. The staff are nice BUT THE DIGITAL COUPONS DO NOT WORK. We have set them up before coming in the store and even confirmed with staff that we have them "in", but they still don't work. EVERY TIME. And then you have to chase down a manager or have staff agree to manually enter the discount while you hold up the line. So if you go to Safeway, DO NOT DEPEND ON THE DIGITAL COUPONS. You WILL be disappointed and frustrated. Or simply avoid Safeway until they fix their app.
Kristy H.
This store is great. I love to run in on my lunch break when I work in the Davis office. The deli always has something yummy. I can always find a deal in the store. People are nice and the lines move pretty quick for being lunch time. Oh and I can get Starbucks here too YAY !!! I hope they bring the soup bowls back. Boo Covid , I miss the daily hot soups
This Safeway has extremely incompetent staff who both waste your time and your money. I have been up charged on products and been held up by a certain employee on multiple occasions during checkout. Genuinely a baffling establishment who constantly tries my patience.
I've come here out of convenience a few times before while visiting the Peet's Coffee in the same shopping center. If you thought that Safeway would be cheaper than other grocery stores in the area, well think again because it appears to be either the same price or even more expensive.I bought cilantro here which costs $1.69/brunch for conventionally grown and $1.79/brunch for organic. That is even more expensive than what you would pay at most other places in town. I also bought some toilet paper here that was way overpriced and I don't plan on doing that again. On top of it, the produce looked old and the bottom of the celery was turning brown. Not good.Service was fine and while the ambiance was okay too, it's not what I would call a luxury shopping experience.I don't plan on coming back.
Been shopping here for a while as I am a UCD student. The understaffing is IMMENSE. Usually only 1-2 registers open at a time and it's very difficult to find an employee for help. Most of the employees you can tell are doing their best in terms of the situation but there is this one employee that is AWFUL. I've had her as my cashier multiple times and she is the slowest cashier I have ever encountered. A few weeks ago, my boyfriend went to buy alcohol (he is 21) and she forgot to ID him. This could've been a huge liability issue for Safeway! Recently, my boyfriend and I went grocery shopping and once again, he purchased alcohol but she refused to sell it to us because I wasn't able to provide ID (he was the one paying and buying the groceries, I was just standing over to the side). We tell her we've never run into this issue before and she just stands there with this blank look in her face. After paying, we check the receipt and believe or not, we were charged for the alcohol! Even though she said she could not sell it to us? So we tell her this and ask if we can take it and she looks all confused and says all snotty "yeah." Wtf?? Get it together! I wish I knew the name of this employee because such incompetence should not be tolerated. Train your employees better or hire more competent ones.
Have been purchasing from Safeway on Covell BlVD since 1997. These past couple of years has been very problematic as inventory has been low. Every shopping experience results in about 20% of what we are looking for is not in stock. The places for our products are there but the shelf is empty. Very difficult shopping at the Covell location. As such, we have had much better success at the Cowell location in East Davis. Also, the team is much more friendly at the East Davis location.This is unfortunate as we live in West Davis closer to the Covell location. But every time we go there 20% of what we are looking for is not on the shelf even though the tag is on the shelf for the product.Don't know if it is due to management but we will need to change Safeway locations or shop at Nugget or Savemart.
Julie is an amazing employee! she is always extremely friendly and knowledgeable. They are definitely lucky to have her.
This Safeway is in a nice area and the parking lot is well lit and feels safe at night (I am a young woman, so this is pretty important to me). However, I am disappointed that this Safeway does not carry a majority of the "store" brand products (Signature Select, O organic, etc).
Came in for a deli sandwich, only gal there is doing to go orders, the line is 4 deep, no one coming to help. Why would you continue doing to go orders when there are people right in front of you waiting? Happens every time I come here for my very short lunch break. Get it together Safeway.
We usually do not shop at this Safeway because finding a parking space can be difficult and the store always feels crowded but we were in the area after visiting Peet's and decided to check on a couple of items that had been out of stock for weeks at the south Davis Safeway. This Safeway had plenty of the items in stock and we were able to use the Self Check Out and were on our way.
This Safeway is getting better. They now have free and gentle laundry pods, but still no apple pies.
This Safeway bakery department has the worst customer service! I purchase cakes from here often for work. There a woman in her late 30s early 40s that is so short and make me feel like I'm inconveniencing her when I ask her if she can write on the cake or even ring me up.
Restaurantji Recommends
If you're looking for an unhelpful and impatient employee hop on over to the customer service counter where she will be of zero assistance while passing time between breaks
I like this particular Safeway. It is very organized and it actually smells better than other locations. That's one thing you are here is how I stores well this one smells OK and the employees are great as well
Horrible customer service all round. A deli worker slammed metal tongs when I asked for service, a cashier refused to say hello while having ear buds in, the floor workers blocked the breakfast meats and ignored me when I asked to get by. This all happened in my last two visits. I've decided to take my business to the far superior Davis Food Co-op and Save Mart because this type of service is par for the course at this Safeway. If these were isolated incidents I'd let it go but this is about 90% of my trips.
The store is fine. The staff are nice BUT THE DIGITAL COUPONS DO NOT WORK. We have set them up before coming in the store and even confirmed with staff that we have them "in", but they still don't work. EVERY TIME. And then you have to chase down a manager or have staff agree to manually enter the discount while you hold up the line. So if you go to Safeway, DO NOT DEPEND ON THE DIGITAL COUPONS. You WILL be disappointed and frustrated. Or simply avoid Safeway until they fix their app.
This store is great. I love to run in on my lunch break when I work in the Davis office. The deli always has something yummy. I can always find a deal in the store. People are nice and the lines move pretty quick for being lunch time. Oh and I can get Starbucks here too YAY !!! I hope they bring the soup bowls back. Boo Covid , I miss the daily hot soups