We ate at this restaurant for lunch today. We were very impressed by the cleaness and their super service. The meat was very fresh, and the food bar had plenty of selections. Unbeatable price! The restaurant is under new ownership. Bros, if you live in this area, I highly recommend you to try.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Meats 1 Beef Chunk Eye 2 Beef Eye of Round 3 Beef Short Plate 4 Lamb Shoulder, Chuang Pot House Special, Hot Pot
Andres Rosado
When I called them in the afternoon, a lady answered the phone. I just wanted to confirm the price of patytray packaging. She said she couldn't understand when I spoke English, and she said she couldn't understand when I spoke Cantonese. I don't even know whether this is a fool or a psychopath.
Christian Villafuerte
This restaurant was very clean and well kept. The food was amazing and it’s very customizable to fit you taste. I was never out of meat and the customer service was amazing the have a variety of vegetables, meats, and other food you can put in the broth like noodles and such. They also have ice cream that’s included in the price.
Kid-friendliness: Kids under 2 ft eat free
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Hot Pot
Miguel Udave
First time coming here! It was delicious! The soups were flavorful and the servers were very attentive. It was the perfect dinner for a chilly evening.
Atmosphere: 5
Food: 5
Service: 5
R.A. Rocha
Great restaurant. The service was awesome. Extremely accommodating and attentive. They came to our table numerous times to ask us what we needed. They food was great and they had lots of variety, including sides like egg rolls, sesame balls, and ice cream. I would definitely go back.
Atmosphere: 5
Food: 5
Service: 5
Selena Alfaro
It's under new owner ship and I just want to say it was really good and for all you can eat the price was great. The house special broth was the perfect spicey. They had good sides too We went a bit later in the day so it was not busy it was perfect.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chuang Pot House Special, Meat Selections, Hot Pot
Bilal Akram
Epic meat, great service, super helpful, great vibes, must try!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chuang Pot House Special, Hot Pot
Ruben Bayon
We were very disappointed at the entire experience here. It's an all you can eat hot pot restaurant with a good selection of meats and self serve hot pot items and sauces.
Unfortunately that's where the positives end, as the experience was ruined by the poor and non-existent service. When we were seated, our waitress took our first order of broths and meat, and then they forgot about our table because they never checked in on us again.
Upon getting sauces from the sauce bar, most of the containers were empty and I had to pull them out just to scrape out whatever was left because the staff clearly didn't pay attention to it.
We then had difficulty flagging someone down to request for water whereas the other tables were given water when setting up. Then, we noticed that we weren't given utensils such as tongs and ladles when every other table had them from the beginning. Again, I had a hard time getting someone's attention and asked a waiter for the utensils to which he just replied "yeah", completely ignored my request and continued whatever he was doing. Then a bit later I flagged down our waitress and we finally got utensils.
For an all you can eat restaurant, they must really not want you ordering more meat, since they didn't check or ask our table. They would come by to collect the plates without saying anything or asking if we'd like more meat. At one point, I had to get up and bring the menu over to the owner just to order more meats. Our waitress then came by and slammed the meats on our table with such an attitude and walked away without saying a word or asking if we needed anything else. Our order was not even correct and was incomplete. Subsequent requests for meat were frustrating and difficult, having to get someone's attention each time.
Our soup was even drying out and we didn't get any refills at all whereas the other tables nearby were offered more soup multiple times without them even asking for it.
A different waiter did check on us near the end but it was already too late and we were very frustrated at the horrible dining experience. There is ice cream on the menu but we weren't offered any when usually at other restaurants they will ask if you'd like dessert at the end or when you request for the check. So unfortunately, we did not get any ice cream either. Maybe they don't want to give out the ice cream.
Either the entire staff needs re-training on basic customer service, or they should install ringers at each table to get staff attention. Perhaps make a reservation and you might receive normal service. Also, that waitress needs to watch her attitude and not slam the plates on tables. It was very alarming. If they continue to advertise as all you can eat, then please check in on tables more often. Overall a very sad and frustrating experience.
Atmosphere: 4
Food: 4
Service: 1
Stacey Truong
The restaurant was spotless and clean. There’s a wide selection of seafood and vegetables. The broth was delicious. I highly recommend this place.
Atmosphere: 5
Food: 5
Service: 5
Em P.
Came here on a Monday for lunch. We never tried this place because it was frequently changing ownership. This time we decided to try it out. Although it wasn't busy and I hope they get more customers, the food was really good. Especially with the lunch special, made the experience very satisfying. Great service and will definitely come again.
- Wasn’t able to take pics inside but the place has interesting designs such as the mask collection on the wall- We ordered the clear and spicy miso and definitely liked the spicy miso more! (it was not too spicy but only the right amount of kick ~ as said by the staff, if you can handle sriracha, you can also handle the spicy miso which is true)- Looots of meat, ingredients, & sauces to choose from- A must try for hot pot enthusiasts
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Hot Pot
Robert Webb
Price is right, and ingredients were good, but I wasn’t impressed with plastic utensils, paper plates and bowls for hotpot.
Atmosphere: 3
Food: 4
Service: 4
Recommended dishes: Hot Pot
Donnapha Penpan
I went there on a weekday, it's only my tablet, and I was like, is this place good? No customer??? But after I got the food, OMFGGGG! I'm glad I stopped by there after skiing. This is the real gem of si chuan hot pot right here!!!! The service was so good the stuff was so nice. Also, the soup and beef are 100% quality! Only one thing u need to be careful of is the portion of beef. They give you a lot, I can tell because some places will give you a slide of 4 pieces of beef. But here!!? Let's check on my pic! So careful when you order beef, you will not make the waste food.If you like hot pot. Here is the answer.I love this place ❤️
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chuan Pot House Special with Original Beef Bone Soup
Suchaya Ratanajaipan
We went to Mo Mo but they were full then we found this place. Just give it a try. 33++ Meat: 2 beef selection, lamp, shrimp and squidVarious soup bases. We chose clear and spicy miso, not bad. One choice for ice creamI do not like that they provide paper plates and bowl and plastic spoon. It makes food less values and tastes.
Atmosphere: 2
Food: 3
Service: 4
Recommended dishes: Spicy Miso Soup Base
Natalie Aljamal
I love this place! Makes me feel like I am traveling in Chongqing, China again. Highly recommend! ?
We ate at this restaurant for lunch today. We were very impressed by the cleaness and their super service. The meat was very fresh, and the food bar had plenty of selections. Unbeatable price! The restaurant is under new ownership. Bros, if you live in this area, I highly recommend you to try.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Meats 1 Beef Chunk Eye 2 Beef Eye of Round 3 Beef Short Plate 4 Lamb Shoulder, Chuang Pot House Special, Hot Pot
When I called them in the afternoon, a lady answered the phone. I just wanted to confirm the price of patytray packaging. She said she couldn't understand when I spoke English, and she said she couldn't understand when I spoke Cantonese. I don't even know whether this is a fool or a psychopath.
This restaurant was very clean and well kept. The food was amazing and it’s very customizable to fit you taste. I was never out of meat and the customer service was amazing the have a variety of vegetables, meats, and other food you can put in the broth like noodles and such. They also have ice cream that’s included in the price.
Kid-friendliness: Kids under 2 ft eat free
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Hot Pot
First time coming here! It was delicious! The soups were flavorful and the servers were very attentive. It was the perfect dinner for a chilly evening.
Atmosphere: 5
Food: 5
Service: 5
Great restaurant. The service was awesome. Extremely accommodating and attentive. They came to our table numerous times to ask us what we needed. They food was great and they had lots of variety, including sides like egg rolls, sesame balls, and ice cream. I would definitely go back.
Atmosphere: 5
Food: 5
Service: 5
It's under new owner ship and I just want to say it was really good and for all you can eat the price was great. The house special broth was the perfect spicey. They had good sides too
We went a bit later in the day so it was not busy it was perfect.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chuang Pot House Special, Meat Selections, Hot Pot
Epic meat, great service, super helpful, great vibes, must try!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chuang Pot House Special, Hot Pot
We were very disappointed at the entire experience here. It's an all you can eat hot pot restaurant with a good selection of meats and self serve hot pot items and sauces.
Unfortunately that's where the positives end, as the experience was ruined by the poor and non-existent service. When we were seated, our waitress took our first order of broths and meat, and then they forgot about our table because they never checked in on us again.
Upon getting sauces from the sauce bar, most of the containers were empty and I had to pull them out just to scrape out whatever was left because the staff clearly didn't pay attention to it.
We then had difficulty flagging someone down to request for water whereas the other tables were given water when setting up. Then, we noticed that we weren't given utensils such as tongs and ladles when every other table had them from the beginning. Again, I had a hard time getting someone's attention and asked a waiter for the utensils to which he just replied "yeah", completely ignored my request and continued whatever he was doing. Then a bit later I flagged down our waitress and we finally got utensils.
For an all you can eat restaurant, they must really not want you ordering more meat, since they didn't check or ask our table. They would come by to collect the plates without saying anything or asking if we'd like more meat. At one point, I had to get up and bring the menu over to the owner just to order more meats. Our waitress then came by and slammed the meats on our table with such an attitude and walked away without saying a word or asking if we needed anything else. Our order was not even correct and was incomplete. Subsequent requests for meat were frustrating and difficult, having to get someone's attention each time.
Our soup was even drying out and we didn't get any refills at all whereas the other tables nearby were offered more soup multiple times without them even asking for it.
A different waiter did check on us near the end but it was already too late and we were very frustrated at the horrible dining experience. There is ice cream on the menu but we weren't offered any when usually at other restaurants they will ask if you'd like dessert at the end or when you request for the check. So unfortunately, we did not get any ice cream either. Maybe they don't want to give out the ice cream.
Either the entire staff needs re-training on basic customer service, or they should install ringers at each table to get staff attention. Perhaps make a reservation and you might receive normal service. Also, that waitress needs to watch her attitude and not slam the plates on tables. It was very alarming. If they continue to advertise as all you can eat, then please check in on tables more often. Overall a very sad and frustrating experience.
Atmosphere: 4
Food: 4
Service: 1
The restaurant was spotless and clean. There’s a wide selection of seafood and vegetables. The broth was delicious. I highly recommend this place.
Atmosphere: 5
Food: 5
Service: 5
Came here on a Monday for lunch. We never tried this place because it was frequently changing ownership. This time we decided to try it out. Although it wasn't busy and I hope they get more customers, the food was really good. Especially with the lunch special, made the experience very satisfying. Great service and will definitely come again.
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
- Wasn’t able to take pics inside but the place has interesting designs such as the mask collection on the wall- We ordered the clear and spicy miso and definitely liked the spicy miso more! (it was not too spicy but only the right amount of kick ~ as said by the staff, if you can handle sriracha, you can also handle the spicy miso which is true)- Looots of meat, ingredients, & sauces to choose from- A must try for hot pot enthusiasts
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Hot Pot
Price is right, and ingredients were good, but I wasn’t impressed with plastic utensils, paper plates and bowls for hotpot.
Atmosphere: 3
Food: 4
Service: 4
Recommended dishes: Hot Pot
I went there on a weekday, it's only my tablet, and I was like, is this place good? No customer??? But after I got the food, OMFGGGG! I'm glad I stopped by there after skiing. This is the real gem of si chuan hot pot right here!!!! The service was so good the stuff was so nice. Also, the soup and beef are 100% quality! Only one thing u need to be careful of is the portion of beef. They give you a lot, I can tell because some places will give you a slide of 4 pieces of beef. But here!!? Let's check on my pic! So careful when you order beef, you will not make the waste food.If you like hot pot. Here is the answer.I love this place ❤️
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chuan Pot House Special with Original Beef Bone Soup
We went to Mo Mo but they were full then we found this place. Just give it a try. 33++ Meat: 2 beef selection, lamp, shrimp and squidVarious soup bases. We chose clear and spicy miso, not bad. One choice for ice creamI do not like that they provide paper plates and bowl and plastic spoon. It makes food less values and tastes.
Atmosphere: 2
Food: 3
Service: 4
Recommended dishes: Spicy Miso Soup Base
I love this place! Makes me feel like I am traveling in Chongqing, China again. Highly recommend! ?
Atmosphere: 5
Food: 5
Service: 5
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