I love this ice cream shop. Even though it’s far away I never go anywhere else because of the employees. Raquel always does my cakes for my birthday each year and I love them! Plus the girls are fun to talk to and they provide the best service. Raquel always takes amazing care of us. Vanessa and Hilda are so welcoming. Adriana is fun and energetic. All are fun to talk to. I visit as much as possible.
Atmosphere: 5
Food: 5
Service: 5
Elvia Alazhari
I asked for a pineapple topping and nuts,the girl put it half on my ice cream, not even on all,they don't let you use the restroom, because its not public restroom, you said thank you, not even an answer,definitely not returning
Atmosphere: 4
Food: 3
Service: 2
stephen perry
Good tasting ice cream but like everything else to expensive!!
Lorens Benham
Rinta was so rude for today’s visit. Very bad omg never ever had this experience before. Dont recommend this store. very very rude.
Atmosphere: 1
Food: 1
Service: 1
Rani Azir
Friendly and kindly stuff. I want there three times they are best customers service and fast
Atmosphere: 5
Food: 5
Service: 5
Jaqualin Johnson
The quality of this Baskin has gone way downhill. I've gone here for the last 20 years or so and will definitely go less if at all. The strawberry sauce is not good. At all. We placed an order on the app and they didn't pack half the order so we had to go back. My son went and didn't check the bag before he left. He really shouldn't have to. Especially when we spent 50 dollars on 6 ice creams. The app itself isn't their fault but the app sucks too. Hopefully the quality gets better or you use better products. The people are usually kind. You have your onesie twosies who have a bit of a snotty attitude. The ice cream itself is decent. I just don't recommend getting the strawberry sauce. They don't give you whip cream when you order through the app. It's not an option.
Atmosphere: 4
Food: 2
Service: 2
Melissa Gomez
Usually dont write reviews but i had too on this one. Had came in to get ice cream and when i came in the store smelt and looked dirty. Floors looked like they werent cleaned for months. Flies in the ice cream cabinets. There was this one girl in the back doing cakes with glasses that just kept looking at me. Nonethless, a fat wavy hair colored eyed girl helped me and she seemed annoyed. Called owner to complain but no answer. Wont ever come back to this ratchet location again.
Atmosphere: 1
Food: 1
Service: 1
Ravyn Parker
I’m over yall not having flavors and only one want seasonal ?
Atmosphere: 5
Food: 4
Service: 5
Marina K
I went to this location yesterday at around 2pm excited to use my birthday scoop email. After selecting a flavor and ready to check out, the female associate scanned the qr code, but said it was only good for yesterday. She said, oh I'm sorry. It was an awkward moment of silence. In all the years I've been in customer service, I would've still honored it. I hope she ate that 1 scoop of ice-cream.
The customer service over there are the worst. Unfortunately I ordered a birthday cake and they didn’t do it correctly, and instead of refunding and making it up for me, they told me either to take cake and leave or refund only. They were so rude and mean, they sabotage my baby 1st birthday.
Sheila Mary Sanderlin Buska
Always friendly and efficient. Generous with serving sizes.
Ameer Ballo
They have the worst customer service.They don't respect the customer at all.
cheryl glaser
Girls rushed us to order and rushed us out the door. Now I remember why we quit going there. The Glamorous selection was not amazing as well.
Kyle Posey
It baskin robins. You had one, you had themAll. Decent, quick, mass produced ice cream. But walking up at 9:55, they lock the door on me and shut off the open sign. I pull on the handle and one girl makes eye contact and keeps walking and the other pretends apparently doesn’t hear me. I would have been out by 9:59 and you would have had one more scoop to wash. Now I won’t be back. Before i even finished writing this: lights out, going home.If your hours are posted 10 pm. Be open until 10 please. Especially if you will be out of there in minutes anyways. Most respectable business do that. Usually aren’t too rude about it either.
Was great taste
I love this ice cream shop. Even though it’s far away I never go anywhere else because of the employees. Raquel always does my cakes for my birthday each year and I love them! Plus the girls are fun to talk to and they provide the best service. Raquel always takes amazing care of us. Vanessa and Hilda are so welcoming. Adriana is fun and energetic. All are fun to talk to. I visit as much as possible.
Atmosphere: 5
Food: 5
Service: 5
I asked for a pineapple topping and nuts,the girl put it half on my ice cream, not even on all,they don't let you use the restroom, because its not public restroom, you said thank you, not even an answer,definitely not returning
Atmosphere: 4
Food: 3
Service: 2
Good tasting ice cream but like everything else to expensive!!
Rinta was so rude for today’s visit. Very bad omg never ever had this experience before. Dont recommend this store. very very rude.
Atmosphere: 1
Food: 1
Service: 1
Friendly and kindly stuff.
I want there three times they are best customers service and fast
Atmosphere: 5
Food: 5
Service: 5
The quality of this Baskin has gone way downhill. I've gone here for the last 20 years or so and will definitely go less if at all. The strawberry sauce is not good. At all. We placed an order on the app and they didn't pack half the order so we had to go back. My son went and didn't check the bag before he left. He really shouldn't have to. Especially when we spent 50 dollars on 6 ice creams. The app itself isn't their fault but the app sucks too. Hopefully the quality gets better or you use better products. The people are usually kind. You have your onesie twosies who have a bit of a snotty attitude. The ice cream itself is decent. I just don't recommend getting the strawberry sauce. They don't give you whip cream when you order through the app. It's not an option.
Atmosphere: 4
Food: 2
Service: 2
Usually dont write reviews but i had too on this one. Had came in to get ice cream and when i came in the store smelt and looked dirty. Floors looked like they werent cleaned for months. Flies in the ice cream cabinets. There was this one girl in the back doing cakes with glasses that just kept looking at me. Nonethless, a fat wavy hair colored eyed girl helped me and she seemed annoyed. Called owner to complain but no answer. Wont ever come back to this ratchet location again.
Atmosphere: 1
Food: 1
Service: 1
I’m over yall not having flavors and only one want seasonal ?
Atmosphere: 5
Food: 4
Service: 5
I went to this location yesterday at around 2pm excited to use my birthday scoop email. After selecting a flavor and ready to check out, the female associate scanned the qr code, but said it was only good for yesterday. She said, oh I'm sorry. It was an awkward moment of silence. In all the years I've been in customer service, I would've still honored it. I hope she ate that 1 scoop of ice-cream.
Restaurantji Recommends
The customer service over there are the worst. Unfortunately I ordered a birthday cake and they didn’t do it correctly, and instead of refunding and making it up for me, they told me either to take cake and leave or refund only. They were so rude and mean, they sabotage my baby 1st birthday.
Always friendly and efficient. Generous with serving sizes.
They have the worst customer service.They don't respect the customer at all.
Girls rushed us to order and rushed us out the door. Now I remember why we quit going there. The Glamorous selection was not amazing as well.
It baskin robins. You had one, you had themAll. Decent, quick, mass produced ice cream. But walking up at 9:55, they lock the door on me and shut off the open sign. I pull on the handle and one girl makes eye contact and keeps walking and the other pretends apparently doesn’t hear me. I would have been out by 9:59 and you would have had one more scoop to wash. Now I won’t be back. Before i even finished writing this: lights out, going home.If your hours are posted 10 pm. Be open until 10 please. Especially if you will be out of there in minutes anyways. Most respectable business do that. Usually aren’t too rude about it either.
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