I order from this restaurant nearly every day of the week and with the experience I had today, I will never go back. Today I ordered online the same entree I order everyday and saw that there was an offer for a free soft drink with the purchase of an entree. For some reason I was unable to redeem the free drink promotion, so I took a screenshot of this error and showed the team up front as soon as I arrived to pick up my order.
As soon as I showed them this, they immediately gave me attitude saying that the free drink promotion could only be redeemed in person. I asked for the manager as this information was inaccurate per the order option on the CFG app. The manager came out of her office and was incredibly rude to me and told me I had to pay the $3.50 for the drink no matter what. She told me despite the error I received I still need to pay for the drink promotion. From there I left with my food disgusted with the customer service I experienced.
As soon as I got home, I opened the bag of food and realized the restaurant forgot my fries. I called the store letting them know I need to speak with the manager on duty, however as soon as she picked up the phone, she was super rude. She told me I could redeem a free order of fries when I come back. I told her that option does not make sense to me because everytime I order I get the salmon entree which comes with the option for fries, so why would I get an extra set of fries… Then I just proceeding on politely requesting a partial refund to cover the fries portion of the order, but the manager hung up the phone on me saying that I was rude to request this.
I called back for a second time because I found it strange for a restaurant to treat me with such disrespect and continue to be rude to me. The manager proceeded to hang up on me for a second time, without even speaking with me. For a third time I called back and spoke with a male manager on the floor and he told me he would give me a partial refund for the entree. Which I have not even received the refund yet. Additionally, he said he had “no clue” why the other manager hung up on me.
With this experience that I had today with the rude manager I will never come back again.
Atmosphere: 1
Food: 1
Service: 1
Barbara Deitchman
Clean..Great Food n customer service
Atmosphere: 5
Food: 5
Service: 5
Brian Richardson (Draconis)
I will for sure go back super yummy 😋
Atmosphere: 5
Food: 5
Service: 5
B Lewis
The food is great, but the portions are too small for the price that you pay. I'm learning how to cook these meals at home to enjoy them at 1/4 of the price!
Atmosphere: 4
Food: 5
Service: 4
Emzie Robinson
I'm upset with myself that I didn't check my food before I left. I would have definitely asked for a refund. For the amount of money I spent I was shocked to see what I got. The portion was that of a small child - I'm a grown man. I didn't count my fries yet but I'm almost certain I got about 8-10 of them. The reason I'm writing this review is because people work hard for their money, and nothing is cheap anymore. So when I'm spending one hour worth of work to enjoy a nice meal, I just expected something better.
Not to mention, if I wanted a different type of fish with this fish and shrimp meal, it would be an upcharge of $7. No larger portion or anything, just a different type of fish.
Sorry, but won't be coming here again.
Food: 1
Cris Anderson
I ordered dining. They gave it to me to go and gave me attitude that I was wasting their backs. Her name is Heather. She’s a terrible manager.
Atmosphere: 3
Food: 5
Service: 1
Jason Kardos
Good food and decent prices had some pop pop puller music playing a little too loud but staff was friendly and got the bathroom code.
Atmosphere: 4
Food: 4
Service: 4
Yang C
Decided to have dinner here. The staff were super nice. We used the kiosk to order. Multiple staff stopped by to make sure we were not stuck. Food was came fast and super delicious. The price was really good too. Will definitely be back.
Atmosphere: 5
Food: 5
Service: 5
Deborah P
The food is better than you'd think it'd be. I often get the salmon done well and love it. The brussels are great done up well n crisp . Every time I've gone in there's been a great delicious meal
Atmosphere: 4
Food: 5
Service: 5
Sal M
1 thin piece of fish that burn/over cooked. Small portion of corn and brown rice which was also extra charge for those 2 sides. Very disappointed.
I order from this restaurant nearly every day of the week and with the experience I had today, I will never go back. Today I ordered online the same entree I order everyday and saw that there was an offer for a free soft drink with the purchase of an entree. For some reason I was unable to redeem the free drink promotion, so I took a screenshot of this error and showed the team up front as soon as I arrived to pick up my order.
As soon as I showed them this, they immediately gave me attitude saying that the free drink promotion could only be redeemed in person. I asked for the manager as this information was inaccurate per the order option on the CFG app. The manager came out of her office and was incredibly rude to me and told me I had to pay the $3.50 for the drink no matter what. She told me despite the error I received I still need to pay for the drink promotion. From there I left with my food disgusted with the customer service I experienced.
As soon as I got home, I opened the bag of food and realized the restaurant forgot my fries. I called the store letting them know I need to speak with the manager on duty, however as soon as she picked up the phone, she was super rude. She told me I could redeem a free order of fries when I come back. I told her that option does not make sense to me because everytime I order I get the salmon entree which comes with the option for fries, so why would I get an extra set of fries… Then I just proceeding on politely requesting a partial refund to cover the fries portion of the order, but the manager hung up the phone on me saying that I was rude to request this.
I called back for a second time because I found it strange for a restaurant to treat me with such disrespect and continue to be rude to me. The manager proceeded to hang up on me for a second time, without even speaking with me. For a third time I called back and spoke with a male manager on the floor and he told me he would give me a partial refund for the entree. Which I have not even received the refund yet. Additionally, he said he had “no clue” why the other manager hung up on me.
With this experience that I had today with the rude manager I will never come back again.
Atmosphere: 1
Food: 1
Service: 1
Clean..Great Food n customer service
Atmosphere: 5
Food: 5
Service: 5
I will for sure go back super yummy 😋
Atmosphere: 5
Food: 5
Service: 5
The food is great, but the portions are too small for the price that you pay. I'm learning how to cook these meals at home to enjoy them at 1/4 of the price!
Atmosphere: 4
Food: 5
Service: 4
I'm upset with myself that I didn't check my food before I left. I would have definitely asked for a refund. For the amount of money I spent I was shocked to see what I got. The portion was that of a small child - I'm a grown man. I didn't count my fries yet but I'm almost certain I got about 8-10 of them. The reason I'm writing this review is because people work hard for their money, and nothing is cheap anymore. So when I'm spending one hour worth of work to enjoy a nice meal, I just expected something better.
Not to mention, if I wanted a different type of fish with this fish and shrimp meal, it would be an upcharge of $7. No larger portion or anything, just a different type of fish.
Sorry, but won't be coming here again.
Food: 1
I ordered dining. They gave it to me to go and gave me attitude that I was wasting their backs. Her name is Heather. She’s a terrible manager.
Atmosphere: 3
Food: 5
Service: 1
Good food and decent prices had some pop pop puller music playing a little too loud but staff was friendly and got the bathroom code.
Atmosphere: 4
Food: 4
Service: 4
Decided to have dinner here. The staff were super nice. We used the kiosk to order. Multiple staff stopped by to make sure we were not stuck. Food was came fast and super delicious. The price was really good too. Will definitely be back.
Atmosphere: 5
Food: 5
Service: 5
The food is better than you'd think it'd be. I often get the salmon done well and love it. The brussels are great done up well n crisp . Every time I've gone in there's been a great delicious meal
Atmosphere: 4
Food: 5
Service: 5
1 thin piece of fish that burn/over cooked. Small portion of corn and brown rice which was also extra charge for those 2 sides. Very disappointed.
Atmosphere: 4
Food: 2
Service: 4
Restaurantji Recommends
Very good food for a reasonable price. Had a great lunch with a friend and we both really enjoyed our meal. The staff was very friendly and helpful.
Atmosphere: 5
Food: 5
Service: 5
Is fresh plate. Fish taste good, i like to ho and invite friends.
First time. Super healthy options or not. But we liked that we could go there and eat healthy. Definitely will be going back
Atmosphere: 5
Food: 5
Service: 5
Consistent, timely, hot and always delicious. I usually order ahead for pick up or get it delivered. Both work very well.
Excellent food
Atmosphere: 5
Food: 5
Service: 5
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