I stopped by to grab a snack, treat and beverage and had the honor of being helped by Eric. I was completely blown away by his kindness and level of customer service. It was seen, appreciated and made a positive impact on my day. Emiliano was the manager at the time as well and I appreciate him and his team as well.
Atmosphere: 5
Food: 5
Service: 5
S Blair
Just waited nearly 30 minutes in the drive thru for a mobile order :/
Atmosphere: 2
Food: 4
Service: 2
Cassandra Thomas
It's absolutely no sense that when you place your order online you still have to wait 15 minutes for your order. I sat in the Drive-Thru for over 12 minutes for an order that I placed online. I was late to work because of it and no one cared she just shut the window on me like it didn't matter that my time and everybody's in their moving like a slow robot like they don't have to finish anyone's order I asked to cancel my order and she shut the window on me
Laura Ashley
El Cajon location is absolutely crap! Employees don't care one bit. location is also terrible. Last straw today with my experience. Placed online order. Canceled. Then when I called to inquiry, no answer multiple times. Franchisee - you really need to step in here. Your staff is going to run you out of business.
Lala Ashley
Service is god awful. No one ever answers the phone. No communication. Owner, you gotta step in here. Your employees are costing you your livelihood.
Atmosphere: 1
Service: 1
Ilianna Moreno
Hi, the food and drinks were refreshing and tasty. The service could be a little bit more helpful and upselling.
Atmosphere: 3
Food: 5
Service: 3
Rawan
Eric J is the nicest worker and I had the best service please raise him he is the best. From now on I’m always coming here and I will hope to see him every time!
Atmosphere: 5
Food: 5
Service: 5
Andie Miramontes
Items missing in my order.
Atmosphere: 1
Food: 1
Service: 1
Michelle LaCroix
Super sweet and helpful staff. They had the donut my daughter always wants.
Atmosphere: 5
Food: 5
Service: 5
Carlos Lopez
Perfect donut shop when your in the mood for good donuts and coffee
It was my birthday today and the worker gave me the donut for free best worker ever and best thing to ever happen .
Atmosphere: 5
Food: 5
Service: 5
F U R G _
I don’t know if it’s the same person making my drinks, but everything taste like a cup of milk. Iced coffee, milk. Iced matcha latte, 100% milk. Won’t be ordering from here again. At least not this location.
Atmosphere: 3
Food: 1
Service: 2
Melissa Reeder
We did a mobile order, pulled up to the window and the representative started bad mouthing dunkin, saying McDonald's is better. We told him we love dunkins deals. He gave us our order and we proceeded to leave. We realized he forgot to give us our lemon strawberry loaf. We went back and I went in to ask for the loaf. I went up to the counter and was completely ignored. I finally was able to get someone's attention. I told the worker they didn't give me my lemon strawberry loaf. She handed me a lemon strawberry loaf and to my surprise it was ice cold. Side note, their hasbrowns always taste nasty like they have not changed the oil in the fryer in a while.
Atmosphere: 2
Food: 1
Service: 3
Joaquin Flores
Instead of saying Hello when I just walked in the lady working behind the counter had a rude tone right away. She first ask if I had an online order, when I said No she processed to ask, Are you going to order something? I had to walk out since she seems to be having a bad day. I don't understand the attitude and lack of respect towards a customer. Don't waste your time here if you can go to another location. No surprise if their staff or some random online person attacks me on here.
Atmosphere: 1
Food: 2
Service: 1
Ashlee Hutchinson
My order has been wrong twice in a row, and I’ve had to request for it to be fixed each time. During one of these instances, I overheard a guy working in the back complaining and blaming me for the mistake. The shift lead told him that he would be missing part of his paycheck—she mentioned “seven something”—but whatever the price of the sandwich was, he was talking trash about it.
The music in the background was loud, but I could still hear him talking about me, a customer, complaining about the order. One time, I hadn’t even left the restaurant yet, and I overheard him talking about me — that’s how I knew what was being said.
The food is good and decent, and I love their donuts—they’re always perfect, which is why I keep coming back. However, I will now make sure to check my food every time before I leave because my orders have been wrong twice in a row.
Additionally, I heard him mention that I was the one who messed up the order, and I caught him referring to someone named E—possibly a college kid whose name starts with E.
I stopped by to grab a snack, treat and beverage and had the honor of being helped by Eric. I was completely blown away by his kindness and level of customer service. It was seen, appreciated and made a positive impact on my day. Emiliano was the manager at the time as well and I appreciate him and his team as well.
Atmosphere: 5
Food: 5
Service: 5
Just waited nearly 30 minutes in the drive thru for a mobile order :/
Atmosphere: 2
Food: 4
Service: 2
It's absolutely no sense that when you place your order online you still have to wait 15 minutes for your order. I sat in the Drive-Thru for over 12 minutes for an order that I placed online. I was late to work because of it and no one cared she just shut the window on me like it didn't matter that my time and everybody's in their moving like a slow robot like they don't have to finish anyone's order I asked to cancel my order and she shut the window on me
El Cajon location is absolutely crap! Employees don't care one bit. location is also terrible. Last straw today with my experience. Placed online order. Canceled. Then when I called to inquiry, no answer multiple times. Franchisee - you really need to step in here. Your staff is going to run you out of business.
Service is god awful. No one ever answers the phone. No communication. Owner, you gotta step in here. Your employees are costing you your livelihood.
Atmosphere: 1
Service: 1
Hi, the food and drinks were refreshing and tasty. The service could be a little bit more helpful and upselling.
Atmosphere: 3
Food: 5
Service: 3
Eric J is the nicest worker and I had the best service please raise him he is the best. From now on I’m always coming here and I will hope to see him every time!
Atmosphere: 5
Food: 5
Service: 5
Items missing in my order.
Atmosphere: 1
Food: 1
Service: 1
Super sweet and helpful staff. They had the donut my daughter always wants.
Atmosphere: 5
Food: 5
Service: 5
Perfect donut shop when your in the mood for good donuts and coffee
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
It was my birthday today and the worker gave me the donut for free best worker ever and best thing to ever happen .
Atmosphere: 5
Food: 5
Service: 5
I don’t know if it’s the same person making my drinks, but everything taste like a cup of milk. Iced coffee, milk. Iced matcha latte, 100% milk. Won’t be ordering from here again. At least not this location.
Atmosphere: 3
Food: 1
Service: 2
We did a mobile order, pulled up to the window and the representative started bad mouthing dunkin, saying McDonald's is better. We told him we love dunkins deals. He gave us our order and we proceeded to leave. We realized he forgot to give us our lemon strawberry loaf. We went back and I went in to ask for the loaf. I went up to the counter and was completely ignored. I finally was able to get someone's attention. I told the worker they didn't give me my lemon strawberry loaf. She handed me a lemon strawberry loaf and to my surprise it was ice cold. Side note, their hasbrowns always taste nasty like they have not changed the oil in the fryer in a while.
Atmosphere: 2
Food: 1
Service: 3
Instead of saying Hello when I just walked in the lady working behind the counter had a rude tone right away. She first ask if I had an online order, when I said No she processed to ask, Are you going to order something? I had to walk out since she seems to be having a bad day. I don't understand the attitude and lack of respect towards a customer. Don't waste your time here if you can go to another location. No surprise if their staff or some random online person attacks me on here.
Atmosphere: 1
Food: 2
Service: 1
My order has been wrong twice in a row, and I’ve had to request for it to be fixed each time. During one of these instances, I overheard a guy working in the back complaining and blaming me for the mistake. The shift lead told him that he would be missing part of his paycheck—she mentioned “seven something”—but whatever the price of the sandwich was, he was talking trash about it.
The music in the background was loud, but I could still hear him talking about me, a customer, complaining about the order. One time, I hadn’t even left the restaurant yet, and I overheard him talking about me — that’s how I knew what was being said.
The food is good and decent, and I love their donuts—they’re always perfect, which is why I keep coming back. However, I will now make sure to check my food every time before I leave because my orders have been wrong twice in a row.
Additionally, I heard him mention that I was the one who messed up the order, and I caught him referring to someone named E—possibly a college kid whose name starts with E.
Atmosphere: 2
Food: 3
Service: 1
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