The food is usually very good to delicious. This time the bucket of chicken was tough and the coating soggy and oily rather than crisp. The french fries were also tough in the center like french fries get when they get old. The coleslaw was good though. This is disappointing, especially considering the exorbitant prices KFC now charges for their buckets and meal deals. I think next time I'm going to try a copycat recipe at home. I should be able to do better than this. KFC... You can and should do better than this!
Atmosphere: 4
Food: 1
Service: 4
Andrew Dasilvia
I found hair in my mac and cheese today…. 😭😭😭
Atmosphere: 3
Food: 1
Service: 5
Recommended dishes: Chicken Sandwich
Marvin Madej
Save your money and go elsewhere. Waited 10 mins to find out they did not start on my mobile order. Once I got the food not one person apologized for making me wait 30 mins for a mobile order. Management working did not care that I was standing around waiting longer for a mobile order
Atmosphere: 1
Food: 1
Service: 1
Troy Myrick
Stopped by this location at 2nd Street in El cajon one evening for dinner and my order was messed up only to return the next day and receive a complete new dinner and apology by Karen. Make sure and ask for everything you want, including condiments because California has restricted them on giving them out automatically!! Have always loved Kentucky fried Chicken and will continue to love them excellent food, excellent prices, and incredible customer service. The colonel is only one of two fast foods I will consider to eat because it is such high quality and definitely healthier than most fast food. Thank you and we will see you soon!
Used drive through. Ordered two chicken breasts and coleslaw. Got home opened the box two thighs and a leg. Never will go there again!
Shirley Wagar
My husband picked up KFC chicken for us. Was a little shocked at how expensive it has gotten. He got a mixed bucket of crispy chicken which was soggy and the original. We didn't care for either. The mashed potatoes and coslaw was the best of the dinner. In high school I used to work for them in a different area of city.
Atmosphere: 3
Food: 1
Service: 3
Recommended dishes: Gravy
Anthony Castillo
I just paid $60.00 for Ole Stale food!!!! The complete order was not fresh by any means. The chicken was soggy, and looks and tastes like it’s been under the heat lamps for hours and the biscuits were hard, the Mac & Cheese was chunky and my 5 year old who normally loves it would not even touch it and the Mashed Potatoes were soggy & mixed with the gravy and we did not ask of it that way or even eat gravy in our house. all around one of the worst dining experiences I have ever had….
Atmosphere: 3
Food: 1
Service: 3
Doug Walker
The only thing I buy here anymore is the coleslaw. It's all I can afford
Staff took an extremely long time to get to the counter to take orders from walk-in customers
Kid-friendliness: There's homeless people in the back parking lot doing drugs be careful when going through the drive through
Atmosphere: 2
Food: 2
Service: 1
Recommended dishes: Crispy Colonel Box
Duraid Dalli
Worst kfc location i have ever been to, what a waste of money, how can you have such a careless management, dirty place, disgusting smell, nasty food, i left my entire meal at their entrance and took off, not even worth my time to try to get a refund. Enjoy cleaning it up dirty staff and i regret buying a meal here. Literally disgusting. Do yourself a favor and go somewhere else
Atmosphere: 1
Food: 1
Service: 1
fortino lopez
They forgot to give me 3 jalapeños that I pay for
Atmosphere: 4
Food: 5
Service: 4
John Wayne
They ha e a huge brownie for 5 dollar now when you buy a meal they also are
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Gravy, Fried Chicken
Jan
Bad service, read entire post. Tried to order hot wings, but they already did away with them again.? So ordered nugguets. Told it would take a couple minutes, so we needed to pull around and park and she would bring them out to us. After over 15 minutes I sent my son inside to find out what was going on. He finally came out 20 minutes after we paid. (Hello it is called fast food). No explanation, and WOW, they actually gave us 2 extra nuggets in one of the 3 orders for our wait /s. Or maybe they just miss counted. Very poor service in my opinion.
The food is usually very good to delicious. This time the bucket of chicken was tough and the coating soggy and oily rather than crisp. The french fries were also tough in the center like french fries get when they get old. The coleslaw was good though.
This is disappointing, especially considering the exorbitant prices KFC now charges for their buckets and meal deals. I think next time I'm going to try a copycat recipe at home. I should be able to do better than this.
KFC... You can and should do better than this!
Atmosphere: 4
Food: 1
Service: 4
I found hair in my mac and cheese today…. 😭😭😭
Atmosphere: 3
Food: 1
Service: 5
Recommended dishes: Chicken Sandwich
Save your money and go elsewhere. Waited 10 mins to find out they did not start on my mobile order. Once I got the food not one person apologized for making me wait 30 mins for a mobile order. Management working did not care that I was standing around waiting longer for a mobile order
Atmosphere: 1
Food: 1
Service: 1
Stopped by this location at 2nd Street in El cajon one evening for dinner and my order was messed up only to return the next day and receive a complete new dinner and apology by Karen. Make sure and ask for everything you want, including condiments because California has restricted them on giving them out automatically!! Have always loved Kentucky fried Chicken and will continue to love them excellent food, excellent prices, and incredible customer service. The colonel is only one of two fast foods I will consider to eat because it is such high quality and definitely healthier than most fast food. Thank you and we will see you soon!
Atmosphere: 3
Food: 3
Service: 4
Recommended dishes: Fried Chicken, Chicken Sandwich, Cole Slaw
Drive thru. Customer service was good and fast.
Food: 5
Service: 5
I like kfc , I've been going there for 60yrs.
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Fried Chicken
Used drive through. Ordered two chicken breasts and coleslaw. Got home opened the box two thighs and a leg. Never will go there again!
My husband picked up KFC chicken for us. Was a little shocked at how expensive it has gotten. He got a mixed bucket of crispy chicken which was soggy and the original. We didn't care for either. The mashed potatoes and coslaw was the best of the dinner. In high school I used to work for them in a different area of city.
Atmosphere: 3
Food: 1
Service: 3
Recommended dishes: Gravy
I just paid $60.00 for Ole Stale food!!!! The complete order was not fresh by any means. The chicken was soggy, and looks and tastes like it’s been under the heat lamps for hours and the biscuits were hard, the Mac & Cheese was chunky and my 5 year old who normally loves it would not even touch it and the Mashed Potatoes were soggy & mixed with the gravy and we did not ask of it that way or even eat gravy in our house. all around one of the worst dining experiences I have ever had….
Atmosphere: 3
Food: 1
Service: 3
The only thing I buy here anymore is the coleslaw. It's all I can afford
Atmosphere: 3
Food: 4
Service: 4
Restaurantji Recommends
Staff took an extremely long time to get to the counter to take orders from walk-in customers
Kid-friendliness: There's homeless people in the back parking lot doing drugs be careful when going through the drive through
Atmosphere: 2
Food: 2
Service: 1
Recommended dishes: Crispy Colonel Box
Worst kfc location i have ever been to, what a waste of money, how can you have such a careless management, dirty place, disgusting smell, nasty food, i left my entire meal at their entrance and took off, not even worth my time to try to get a refund. Enjoy cleaning it up dirty staff and i regret buying a meal here. Literally disgusting. Do yourself a favor and go somewhere else
Atmosphere: 1
Food: 1
Service: 1
They forgot to give me 3 jalapeños that I pay for
Atmosphere: 4
Food: 5
Service: 4
They ha e a huge brownie for 5 dollar now when you buy a meal they also are
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Gravy, Fried Chicken
Bad service, read entire post. Tried to order hot wings, but they already did away with them again.? So ordered nugguets. Told it would take a couple minutes, so we needed to pull around and park and she would bring them out to us. After over 15 minutes I sent my son inside to find out what was going on. He finally came out 20 minutes after we paid. (Hello it is called fast food). No explanation, and WOW, they actually gave us 2 extra nuggets in one of the 3 orders for our wait /s. Or maybe they just miss counted. Very poor service in my opinion.
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