Pho Superbowl
382 N 2nd St, El Cajon
(619) 401-0906
Recent Reviews
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so stingy wit the ingredients i swear even if you pay more !
BAD SERVICE!!!
The Pho is delish!! I ordered two days in a row lol. I got the rare steak and tripe (extra tripe) pho and from the kids menu a shrimp and noodle. Generous amount of food. Yes, the restaurant is not the most eye appealing physically as they seem to be renovating but that doesn’t bother me. The food itself made up for it, soooo good! And well priced!
Food: 5
Service: 5
Dining room isn’t the most welcoming but the food was delicious and the customer service was great. Very friendly! And that’s what matters! Would definitely recommend.
Atmosphere: 3
Food: 5
Service: 5
Take out only. The “dining room” looks like a renovation gone wrong! Construction materials everywhere and no ventilation. The pho is subpar and be careful because the liquid for the pho is scalding hot. Don’t come here with high expectations.
Atmosphere: 1
Food: 1
Service: 1
The cashier was very rude
Atmosphere: 1
Food: 1
Service: 1
Really good pho, it hit the spot when i was sick
I'm writing this review with a heavy heart after a recent visit to Pho Super Bowl, a place I used to enjoy. Unfortunately, my latest experience has left me upset and determined not to return.My order was simple: a "rice dinner" which traditionally comes with white rice. By mistake, I ordered extra fried rice on the side, not realizing my main dish would automatically come with white rice. Upon noticing the error, I attempted to correct my order, but the response from the staff, particularly a young man handling my order, was far from understanding or accommodating.Despite my efforts to explain the mix-up, I was met with dismissiveness and refusal to correct the mistake or issue a refund for the extra rice I paid for but did not receive as intended. The situation escalated unnecessarily, leaving me embarrassed in front of other customers. The interaction lacked any semblance of customer service, empathy, or willingness to listen, which is disappointing from any establishment, let alone one I frequented.I asked for a receipt to clarify my order, only to face further condescension. The incident not only ruined my meal but also my day, leading to tears of frustration over being treated so poorly. All I wanted was the rice corrected - a simple request that was met with resistance and rudeness.This experience has shown me that loyalty and understanding are not values held by Pho Super Bowl, contrary to what one would expect from a reputable restaurant. I hope this feedback serves as a wake-up call to improve customer service and communication. No customer should have to go through what I did for something as simple as an order correction.
Food: 1
Service: 1
Great pho. Only wish that they would open the dine in option.
Atmosphere: 3
Food: 5
Service: 5
Recommended dishes: Pho Soup, Beef Pho
worst pho i ever
Food: 1
Really good food but when ordering takeout, request cutlery. Not sure how to eat pho with utensils!!!
Food: 5
Service: 3
Recommended dishes: Pho Soup
Restaurantji Recommends
Really disappointed in the customer service of the fat cashier. Every time I asked a question he took a deep breath and answered in a rude way. Then before I left I asked for extra limes, not only did he roll his eyes he walked away and told another guy to give them to me. Never wasting my money here again. I’ll make sure to tell anyone else to not come here either.
No dine in, only take out
Food is delicious
Atmosphere: 5
Food: 5
Service: 4
Recommended dishes: Pho Soup, Rare Steak Rice Noodle Soup, Charbroiled Beef
Been coming here for years and there grilled beef pho is amazing and there thai tea is delicious ?
Good pho and rice vermicelli! Friendly atmosphere!
Atmosphere: 3
Food: 4
Service: 5
Recommended dishes: Pho Soup, Vermicelli, Beef Pho
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