I'm writing this review with a heavy heart after a recent visit to Pho Super Bowl, a place I used to enjoy. Unfortunately, my latest experience has left me upset and determined not to return.My order was simple: a "rice dinner" which traditionally comes with white rice. By mistake, I ordered extra fried rice on the side, not realizing my main dish would automatically come with white rice. Upon noticing the error, I attempted to correct my order, but the response from the staff, particularly a young man handling my order, was far from understanding or accommodating.Despite my efforts to explain the mix-up, I was met with dismissiveness and refusal to correct the mistake or issue a refund for the extra rice I paid for but did not receive as intended. The situation escalated unnecessarily, leaving me embarrassed in front of other customers. The interaction lacked any semblance of customer service, empathy, or willingness to listen, which is disappointing from any establishment, let alone one I frequented.I asked for a receipt to clarify my order, only to face further condescension. The incident not only ruined my meal but also my day, leading to tears of frustration over being treated so poorly. All I wanted was the rice corrected - a simple request that was met with resistance and rudeness.This experience has shown me that loyalty and understanding are not values held by Pho Super Bowl, contrary to what one would expect from a reputable restaurant. I hope this feedback serves as a wake-up call to improve customer service and communication. No customer should have to go through what I did for something as simple as an order correction.
Food: 1
Service: 1
vince miramon
Great pho. Only wish that they would open the dine in option.
Atmosphere: 3
Food: 5
Service: 5
Recommended dishes: Pho Soup, Beef Pho
jianren huang
worst pho i ever
Food: 1
Vanessa Espinoza
Really good food but when ordering takeout, request cutlery. Not sure how to eat pho with utensils!!!
Food: 5
Service: 3
Recommended dishes: Pho Soup
Edzel Ochoa
Been coming here for years and there grilled beef pho is amazing and there thai tea is delicious ?
Guadalupe Bahena
Good pho and rice vermicelli! Friendly atmosphere!
The best pho I've tried in San Diego! The broth, veggies, and noodles are always perfect. This is our go-to place whenever we want pho. The ambiance is definitely lacking, but my bf and I don't care because we really love the food.
Maria Porter
Ordered 2 pho when I came in the shop the kid was on his phone and completely ignored me. When I got my order it was leaking a little bit I just thought that the kid didn't close the container properly but as soon as I got home and opened the bag the juice spilled everywhere. Nearly burn my daughter. I will never shop at this place again and I will tell my friends and family as well.
My granddaughter and I went in to get a smoothie, although the drinks are delicious; She likes Coconut and for myself, I prefer well, thats no here ir there. Lol---The service is a " Little Dry" Lighten Up Guys and be a little more Friendlier it will go a long way?Wheelchair accessibility: Well, it doesn't have electric doors. But I'm sure you can get in.
Great Food , Great Service I’ve been coming here for years and always enjoy there Pho (Especially the charbroiled/grilled chicken). They have a great selection of many different types of boba drinks and food . They have very good chicken teriyaki that I get all the time . Thank you Guys for your delicious food . I will be seeing you soon.
Literally here waiting 20 mins to drop off my grub hub order and there’s nobody walked in and order so idk why their taking so long
Ossy Munoz
Great Food , Great Service I’ve been coming here for years and always enjoy there Pho (Especially the charbroiled/grilled chicken). They have a great selection of many different types of boba drinks and food . They have very good chicken teriyaki that I get all the time . Thank you Guys for your delicious food . I will be seeing you soon.
Vanessa E.
We just moved back to San Diego & my husband's still getting used to the weather.. so I ordered pho to go after my workout & picked it up. Restaurant's still set up where no one can dine-in. Service on the phone to order was nice, but not so much when you walk through the door. They're stingy with their meat & their broth was worse than instant-pho.. for $13.99 each! The beansprouts also had a slimey residue, definitely not fresh. Will not ever be back.
dai fig
Really disappointed in the customer service of the fat cashier. Every time I asked a question he took a deep breath and answered in a rude way. Then before I left I asked for extra limes, not only did he roll his eyes he walked away and told another guy to give them to me. Never wasting my money here again. I’ll make sure to tell anyone else to not come here either.
Joshua P.
Always delicious food, always on time promised. Friendly staff. Repeat customers numerous times and have never been anything but completely satisfied.
I'm writing this review with a heavy heart after a recent visit to Pho Super Bowl, a place I used to enjoy. Unfortunately, my latest experience has left me upset and determined not to return.My order was simple: a "rice dinner" which traditionally comes with white rice. By mistake, I ordered extra fried rice on the side, not realizing my main dish would automatically come with white rice. Upon noticing the error, I attempted to correct my order, but the response from the staff, particularly a young man handling my order, was far from understanding or accommodating.Despite my efforts to explain the mix-up, I was met with dismissiveness and refusal to correct the mistake or issue a refund for the extra rice I paid for but did not receive as intended. The situation escalated unnecessarily, leaving me embarrassed in front of other customers. The interaction lacked any semblance of customer service, empathy, or willingness to listen, which is disappointing from any establishment, let alone one I frequented.I asked for a receipt to clarify my order, only to face further condescension. The incident not only ruined my meal but also my day, leading to tears of frustration over being treated so poorly. All I wanted was the rice corrected - a simple request that was met with resistance and rudeness.This experience has shown me that loyalty and understanding are not values held by Pho Super Bowl, contrary to what one would expect from a reputable restaurant. I hope this feedback serves as a wake-up call to improve customer service and communication. No customer should have to go through what I did for something as simple as an order correction.
Food: 1
Service: 1
Great pho. Only wish that they would open the dine in option.
Atmosphere: 3
Food: 5
Service: 5
Recommended dishes: Pho Soup, Beef Pho
worst pho i ever
Food: 1
Really good food but when ordering takeout, request cutlery. Not sure how to eat pho with utensils!!!
Food: 5
Service: 3
Recommended dishes: Pho Soup
Been coming here for years and there grilled beef pho is amazing and there thai tea is delicious ?
Good pho and rice vermicelli! Friendly atmosphere!
Atmosphere: 3
Food: 4
Service: 5
Recommended dishes: Pho Soup, Vermicelli, Beef Pho
The best pho I've tried in San Diego! The broth, veggies, and noodles are always perfect. This is our go-to place whenever we want pho. The ambiance is definitely lacking, but my bf and I don't care because we really love the food.
Ordered 2 pho when I came in the shop the kid was on his phone and completely ignored me. When I got my order it was leaking a little bit I just thought that the kid didn't close the container properly but as soon as I got home and opened the bag the juice spilled everywhere. Nearly burn my daughter. I will never shop at this place again and I will tell my friends and family as well.
My granddaughter and I went in to get a smoothie, although the drinks are delicious; She likes Coconut and for myself, I prefer well, thats no here ir there. Lol---The service is a " Little Dry" Lighten Up Guys and be a little more Friendlier it will go a long way?Wheelchair accessibility: Well, it doesn't have electric doors. But I'm sure you can get in.
Atmosphere: 3
Food: 5
Service: 4
Recommended dishes: Combination Fried Rice, Pho Soup,
Great Food , Great Service I’ve been coming here for years and always enjoy there Pho (Especially the charbroiled/grilled chicken). They have a great selection of many different types of boba drinks and food . They have very good chicken teriyaki that I get all the time . Thank you Guys for your delicious food . I will be seeing you soon.
Recommended dishes: Pho Soup, Egg Rolls
Restaurantji Recommends
Literally here waiting 20 mins to drop off my grub hub order and there’s nobody walked in and order so idk why their taking so long
Great Food , Great Service I’ve been coming here for years and always enjoy there Pho (Especially the charbroiled/grilled chicken). They have a great selection of many different types of boba drinks and food . They have very good chicken teriyaki that I get all the time . Thank you Guys for your delicious food . I will be seeing you soon.
We just moved back to San Diego & my husband's still getting used to the weather.. so I ordered pho to go after my workout & picked it up. Restaurant's still set up where no one can dine-in. Service on the phone to order was nice, but not so much when you walk through the door. They're stingy with their meat & their broth was worse than instant-pho.. for $13.99 each! The beansprouts also had a slimey residue, definitely not fresh. Will not ever be back.
Really disappointed in the customer service of the fat cashier. Every time I asked a question he took a deep breath and answered in a rude way. Then before I left I asked for extra limes, not only did he roll his eyes he walked away and told another guy to give them to me. Never wasting my money here again. I’ll make sure to tell anyone else to not come here either.
Always delicious food, always on time promised. Friendly staff. Repeat customers numerous times and have never been anything but completely satisfied.