shady priced place. there are signs when you enter showing the 12" dippers for $3.00 each, when you get to the check-out they charge $4.00 each, the east indian employees argue the price , even though the $3.00 sign is right in front of them. they say the register rings them at $4.00. typical east indian subway operation
Atmosphere: 1
Food: 1
Service: 1
catherine Rogers
We will no longer order from this location. We did the BOGO deal 3 times and every single time, they did not read that we wanted both of our sandwiches triple toasted (otherwise, it makes the sandwich soggy). They also didn't put everything we asked for on the sandwich such as the cheese, mayo or mustard. It happened twice before and we didn't catch that they DID NOT toast the sandwiches until we got all the way home. At that point, it's a waste of time to go back. This last time, I opened the sandwiches and it hadn't even been toasted once. I asked the employee if they toasted it and they said yes. It was CLEARLY not toasted at all. I asked her to triple toast it while I waited. I asked to see it after she toasted it and it was barely toasted. I asked her 3 times to toast it again and she even rolled her eyes at me the last time and tried to act like she didn't. I was calm when I asked her each time and was polite (I know how it is to work retail). We asked for a manager and there wasn't any. If there was a manager on duty, I'm sure they could have taken care of it right then. I even texted with the owner and they said they would take care of it and wanted us to come back the next day but I said no and to do some training with her employees.RESPONDING TO THE OWNER:I was NOT abusive or rude to the employee that I interacted with. As I stated in my review, I was never rude or loud. I simply asked her to toast the sandwich THREE times as I requested in my online order. As you said in your text, you have the audio and video. My husband may have raised his voice but he never made any threats or used foul language. I put in my online request that I would like vinegar chips instead of regular and your employee put the vinegar chips in the bag so I know she can read. ON A SIDE NOTE: THERE HAVE BEEN NO OTHER SUBWAY OWNERS THAT HAVE REPORTED ANY SIMILAR EXPERIENCES BECAUSE THEY CAN ACTUALLY MAKE THE SANDWICHES AS WE REQUEST. If someone can't take it when they are called out for not doing a service that is requested, perhaps they should not be in the customer service industry. They are paid for doing a service and if that service is not up to par, they should not be paid as much as they are being paid and get called out for it. This isn't about feelings. It is about getting what someone requests for the money they pay for that service.
Atmosphere: 1
Food: 1
Service: 1
Artie Moore
Never again.. These incompetent, overpaid $20 an hour workers apparently can't read or comprehend English. We ordered 1 basic sub & 1 wrap online. When we buy "take out", we never eat the food for at least 30 minutes.. That's why on the special instructions my wife adds " Please TRIPLE TOAST sandwich & wrap." (see receipt) We like extra crispy rolls that doesn't get soggy. Sounds pretty reasonable. You could teach an orangutan how to make a subway. When my wife went in to get our dinner, I insisted she opened both in front of the worker. My wife asked "didn't you read, the receipt says TRIPLE TOAST". The worker ball faced lied and insisted she properly completed our order. So wife had them retoast our dinner. I had parked by then and came in. I asked the worker to speak to her manager. She insisted there wasn't one on duty and to check in the gas station. I went in there and asked. The response was "there's no managers here tonight." I sarcastically replied, "so if there was a fire, would all the employees just stand there until a manager arrived??" I basically got a deer in the headlights look.. This was the second time in 2 weeks the employees were unable to successfully fulfill a basic order. Now that Subway was sold last year to Roark Capital, and employs a long line of high priced pro athletes, the service and food quality has gone way down hill.. Bottom line, we like the convenience of a subway down the street.. However, we can never spend a dime there..
Atmosphere: 1
Food: 1
Service: 1
Rosio Léon Velasco-Stoll
The young lady who helped us Saturday for lunch on 4-27-24 was amazing. The sandwiches were well filled with veggies and were great. Hire more like her. ?
Atmosphere: 5
Food: 5
Service: 5
Sharon Wilson
If you're using EBT for purchase at this location (LISTED ON THE WEBSITE THEY ARE APART OF THE HOT FOOD PROGRAM) expect to be met with a condensing attitude, rude looks, and a judgmental tone while making your order.I felt very uncomfortable making my purchase here when the employee ringing me up immediately changed her tone when I mentioned I was using EBT. Her entire attitude changed, making me feel like a burden or less than human for using EBT. It was very uncomfortable to say the least.No one should be met with judgment like this, especially when your store willingly accepts EBT.
Atmosphere: 1
Food: 1
Service: 1
Omar Sultani
The best Subway in Elk Grove / Sacramento!! The staff is amazing here!! Thank you!
Atmosphere: 5
Food: 5
Service: 5
Aquilas George
refer to Anita she has excellent customer service. She goes above and beyond in her job. I appreciate her service.
Atmosphere: 5
Food: 5
Service: 5
Ishan c
sukraj were great
Atmosphere: 5
Food: 5
Service: 5
villageofweebs I.X
sukraj and manraj were great
Atmosphere: 5
Food: 5
Service: 5
Avtar Singh
Very nice employees and owner is very respectful and is a down to earth person. Great deals and offers on sandwiches. Everyday there is a special offer or deal. Very neat store and great food!!!
Vegetarian options: Veggie patty and lots of veggies
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Spicy Italian Flatizza, Baja Chicken & Bacon Melt, Turkey Vert Sliced Avo by Tony Hawk, The Go Long by Garrett Wilson, Steak Club, Veggie Delite, Buffalo Chicken
shady priced place. there are signs when you enter showing the 12" dippers for $3.00 each, when you get to the check-out they charge $4.00 each, the east indian employees argue the price , even though the $3.00 sign is right in front of them. they say the register rings them at $4.00. typical east indian subway operation
Atmosphere: 1
Food: 1
Service: 1
We will no longer order from this location. We did the BOGO deal 3 times and every single time, they did not read that we wanted both of our sandwiches triple toasted (otherwise, it makes the sandwich soggy). They also didn't put everything we asked for on the sandwich such as the cheese, mayo or mustard. It happened twice before and we didn't catch that they DID NOT toast the sandwiches until we got all the way home. At that point, it's a waste of time to go back. This last time, I opened the sandwiches and it hadn't even been toasted once. I asked the employee if they toasted it and they said yes. It was CLEARLY not toasted at all. I asked her to triple toast it while I waited. I asked to see it after she toasted it and it was barely toasted. I asked her 3 times to toast it again and she even rolled her eyes at me the last time and tried to act like she didn't. I was calm when I asked her each time and was polite (I know how it is to work retail). We asked for a manager and there wasn't any. If there was a manager on duty, I'm sure they could have taken care of it right then. I even texted with the owner and they said they would take care of it and wanted us to come back the next day but I said no and to do some training with her employees.RESPONDING TO THE OWNER:I was NOT abusive or rude to the employee that I interacted with. As I stated in my review, I was never rude or loud. I simply asked her to toast the sandwich THREE times as I requested in my online order. As you said in your text, you have the audio and video. My husband may have raised his voice but he never made any threats or used foul language. I put in my online request that I would like vinegar chips instead of regular and your employee put the vinegar chips in the bag so I know she can read. ON A SIDE NOTE: THERE HAVE BEEN NO OTHER SUBWAY OWNERS THAT HAVE REPORTED ANY SIMILAR EXPERIENCES BECAUSE THEY CAN ACTUALLY MAKE THE SANDWICHES AS WE REQUEST. If someone can't take it when they are called out for not doing a service that is requested, perhaps they should not be in the customer service industry. They are paid for doing a service and if that service is not up to par, they should not be paid as much as they are being paid and get called out for it. This isn't about feelings. It is about getting what someone requests for the money they pay for that service.
Atmosphere: 1
Food: 1
Service: 1
Never again.. These incompetent, overpaid $20 an hour workers apparently can't read or comprehend English. We ordered 1 basic sub & 1 wrap online. When we buy "take out", we never eat the food for at least 30 minutes.. That's why on the special instructions my wife adds " Please TRIPLE TOAST sandwich & wrap." (see receipt) We like extra crispy rolls that doesn't get soggy. Sounds pretty reasonable. You could teach an orangutan how to make a subway. When my wife went in to get our dinner, I insisted she opened both in front of the worker. My wife asked "didn't you read, the receipt says TRIPLE TOAST". The worker ball faced lied and insisted she properly completed our order. So wife had them retoast our dinner. I had parked by then and came in. I asked the worker to speak to her manager. She insisted there wasn't one on duty and to check in the gas station. I went in there and asked. The response was "there's no managers here tonight." I sarcastically replied, "so if there was a fire, would all the employees just stand there until a manager arrived??" I basically got a deer in the headlights look.. This was the second time in 2 weeks the employees were unable to successfully fulfill a basic order. Now that Subway was sold last year to Roark Capital, and employs a long line of high priced pro athletes, the service and food quality has gone way down hill.. Bottom line, we like the convenience of a subway down the street.. However, we can never spend a dime there..
Atmosphere: 1
Food: 1
Service: 1
The young lady who helped us Saturday for lunch on 4-27-24 was amazing. The sandwiches were well filled with veggies and were great. Hire more like her. ?
Atmosphere: 5
Food: 5
Service: 5
If you're using EBT for purchase at this location (LISTED ON THE WEBSITE THEY ARE APART OF THE HOT FOOD PROGRAM) expect to be met with a condensing attitude, rude looks, and a judgmental tone while making your order.I felt very uncomfortable making my purchase here when the employee ringing me up immediately changed her tone when I mentioned I was using EBT. Her entire attitude changed, making me feel like a burden or less than human for using EBT. It was very uncomfortable to say the least.No one should be met with judgment like this, especially when your store willingly accepts EBT.
Atmosphere: 1
Food: 1
Service: 1
The best Subway in Elk Grove / Sacramento!! The staff is amazing here!! Thank you!
Atmosphere: 5
Food: 5
Service: 5
refer to Anita she has excellent customer service. She goes above and beyond in her job. I appreciate her service.
Atmosphere: 5
Food: 5
Service: 5
sukraj were great
Atmosphere: 5
Food: 5
Service: 5
sukraj and manraj were great
Atmosphere: 5
Food: 5
Service: 5
Very nice employees and owner is very respectful and is a down to earth person. Great deals and offers on sandwiches. Everyday there is a special offer or deal. Very neat store and great food!!!
Vegetarian options: Veggie patty and lots of veggies
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Spicy Italian Flatizza, Baja Chicken & Bacon Melt, Turkey Vert Sliced Avo by Tony Hawk, The Go Long by Garrett Wilson, Steak Club, Veggie Delite, Buffalo Chicken
Restaurantji Recommends
Absolutely love the service!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Turkey Cali Fresh
Great service and fast!
Atmosphere: 5
Food: 5
Service: 5
Best sandwiches ever!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Steak Club
Great service! Very friendly and efficient
Atmosphere: 5
Food: 5
Service: 5
Great service overall. Nice workers.
Atmosphere: 5
Food: 5
Service: 5
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