I’ve never written a bad review before, but it irks me when a business straight up lies to my face. We went to play pool for my husband’s birthday. He used to go here all the time. He doesn’t drink now, so out of respect, most of our group wasn’t drinking. After our first hour was over, the employee told us all the pool tables were reserved for the next hour or two (despite multiple open tables). We immediately guessed they were lying- the reason being we weren’t ordering many drinks, and my husband explained he was sober. We put our name on the waiting list for the next table (nobody else was on it). While waiting to decide what we’d do next, our friend tried to order a drink at the bar. After 15 minutes the bartender never came by to take their order (despite nobody else walking up to the bar), but in that time we saw two groups come in and get a pool table (one had a reservation and one did not- we know as we asked the groups directly). We totally would have understood it if the employees were upfront about there being a minimum table spend, but to lie to our faces was very unprofessional. We left and went to Tipsy Putt (highly recommend- it had much better vibes and customer service). We won’t be returning to Broken Rack, but we hope they make it more sober- friendly in the future and are honest to their customers.
I’ve never written a bad review before, but it irks me when a business straight up lies to my face. We went to play pool for my husband’s birthday. He used to go here all the time. He doesn’t drink now, so out of respect, most of our group wasn’t drinking. After our first hour was over, the employee told us all the pool tables were reserved for the next hour or two (despite multiple open tables). We immediately guessed they were lying- the reason being we weren’t ordering many drinks, and my husband explained he was sober. We put our name on the waiting list for the next table (nobody else was on it). While waiting to decide what we’d do next, our friend tried to order a drink at the bar. After 15 minutes the bartender never came by to take their order (despite nobody else walking up to the bar), but in that time we saw two groups come in and get a pool table (one had a reservation and one did not- we know as we asked the groups directly). We totally would have understood it if the employees were upfront about there being a minimum table spend, but to lie to our faces was very unprofessional. We left and went to Tipsy Putt (highly recommend- it had much better vibes and customer service). We won’t be returning to Broken Rack, but we hope they make it more sober- friendly in the future and are honest to their customers.
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