I placed an online order and waited for my food at the estimated time. Only to find out my food wasn’t ready which was okay I didn’t mind waiting. However Gustavo was really rude. He told me his card machine was down and it is only cash. I attempted to explain I placed an online order and it should be ready. He cut me off and said no. I was shocked and check my email found my receipt. At this moment I noticed i did place it to the wrong location. I apologize and asked if there is any way he can make it since they are apart of the same company. He said no. I asked how can I start the refund or and he said he wouldn’t help. I need to call a number, I asked the number for who and what is the number. He grow short and said call your bank. He was really unhelpful and short. Overall a poor customer service experience. I was able to find the number for the Alameda location and had someone hang up on as soon as they picked up. I called again I spoke to Ruby who told me she could help with a refund but her tone was very short and disrespectful. I end up calling my bank and in the process of disputing this charge. I understand my fault in placing the wrong location but that shouldnt warrant rude customer service.
Service: 1
Recommended dishes: Veggie Burrito
Kimberley I
The food us well worth the money that you spend in there. Sandwiches are delicious, burgers are great and they have delicious variety of salads. I believe they have something for everyone on the menu. I go to the one in Emeryville on Powell Street in the building 2000.
Atmosphere: 3
Food: 5
Service: 4
Shay Moss
The male owner gives the most dry attitude to you unless you are someone who comes daily and have no problem overpaying for food. I should not have to spend a load of money to be treated with respect. Even one of his own employees noticed how dry he spoke to me but the person he greeted so warmly, his tone was excited where as he made me feel like an inconvenience. Then I requested an item to be made a certain way and it was not. I have been to this establishment 5 times, I will never go there again, the ladies are nice, the gentleman is not. He made my order so incorrect this morning I didn't even bother going back down to have it made properly. I used to tell my colleagues and others to check it out. Now I suggest leaving the building to get food. It's sad that you can get better customer service from an establishment such as McDonalds.
Atmosphere: 3
Food: 1
Service: 2
Suyen A.
My salad was old and the chicken tasted bad and too expensive for old food. I ordered the chicken with Israel couscous and i think the salad is being seating there for too long.
Shawna W.
Not sure if the management is changing but the breakfast burrito I had here this morning was the worst I've ever had. Only a few drops of bacon, no pico salsa, minimal cheese. No flavor. My coworkers all ordered the same and had similar reviews this morning: underwhelming for sure. If you want an egg and potato burrito that tastes like egg and undercooked potato, this is the place.
Joshua Williams
Catered an event from Why Cook Cafe on 9/12. The staff was very accommodating to our needs. All our guests agreed the food was wonderful!
Atmosphere: 3
Food: 4
Service: 5
Geoff Wieczynski
WHY COOK is a great work Cafe. I have eaten here a couple of dozen times. It is amazing the diversity of food. I have had their burgers, burritos, salads and sandwiches.The staff is friendly and the owner runs a tight ship.
Megan F.
Rude customer service, hair in my salad, not a pleasant experience overall. Very unfortunate as many people working in the Towers would love a decent lunch spot.
George Schenck
I constantly stop buying some food here. I like the quick service and well cooked food. 5 stars from me.
Daniel R.
Large menu and Vfriendly staff, they always ensure that you are happy with your order. I'm picky with my burritos and they always make it the way I want it! New recommendation: Try the grilled chicken burger meal with fries and a drink, it's good and worth the price.
The food is great but it's a hit or miss with the efficiency of the service. Calling ahead doesn't always give you a head start, and this morning I called, was told 10 minutes, arrived 15 minutes later, and it then took them another couple of minutes to actually start making my food. I'll also mention that I was the only person in the place. So, A+ for food taste, C- for timely service.
Whitney
The food is great but it's a hit or miss with the efficiency of the service. Calling ahead doesn't always give you a head start, and this morning I called, was told 10 minutes, arrived 15 minutes later, and it then took them another couple of minutes to actually start making my food. I'll also mention that I was the only person in the place. So, A+ for food taste, C- for timely service.
Luv Chanelle
Friendly staff and great food.
Florencio Lavadia Jr
Ate here for the first time. I ordered the breakfast plate omelette with pork sausage and the deluxe bagel for the wife. My omelette was too salty.Since I like the ambiance, I decided to stay here and work on some projects with my laptop. A few hours later the manager told me I can't stay here because I didn't order anything. He said that I have to order something in order to stay. I'm using his electricity and rent is expensive. This is not Starbucks. He also said the employees didn't see me buy anything.So I showed him my receipt that I ordered breakfast. I did buy something. What a terrible experience. Will probably be my last time eating here.
Leetcode & Javascript
I had terrible stomach ache that lasted for 3 days after eating their chicken burrito. I will never eat here again.
I placed an online order and waited for my food at the estimated time. Only to find out my food wasn’t ready which was okay I didn’t mind waiting. However Gustavo was really rude. He told me his card machine was down and it is only cash. I attempted to explain I placed an online order and it should be ready. He cut me off and said no. I was shocked and check my email found my receipt. At this moment I noticed i did place it to the wrong location. I apologize and asked if there is any way he can make it since they are apart of the same company. He said no. I asked how can I start the refund or and he said he wouldn’t help. I need to call a number, I asked the number for who and what is the number. He grow short and said call your bank. He was really unhelpful and short. Overall a poor customer service experience. I was able to find the number for the Alameda location and had someone hang up on as soon as they picked up. I called again I spoke to Ruby who told me she could help with a refund but her tone was very short and disrespectful. I end up calling my bank and in the process of disputing this charge. I understand my fault in placing the wrong location but that shouldnt warrant rude customer service.
Service: 1
Recommended dishes: Veggie Burrito
The food us well worth the money that you spend in there. Sandwiches are delicious, burgers are great and they have delicious variety of salads. I believe they have something for everyone on the menu. I go to the one in Emeryville on Powell Street in the building 2000.
Atmosphere: 3
Food: 5
Service: 4
The male owner gives the most dry attitude to you unless you are someone who comes daily and have no problem overpaying for food. I should not have to spend a load of money to be treated with respect. Even one of his own employees noticed how dry he spoke to me but the person he greeted so warmly, his tone was excited where as he made me feel like an inconvenience. Then I requested an item to be made a certain way and it was not. I have been to this establishment 5 times, I will never go there again, the ladies are nice, the gentleman is not. He made my order so incorrect this morning I didn't even bother going back down to have it made properly. I used to tell my colleagues and others to check it out. Now I suggest leaving the building to get food. It's sad that you can get better customer service from an establishment such as McDonalds.
Atmosphere: 3
Food: 1
Service: 2
My salad was old and the chicken tasted bad and too expensive for old food. I ordered the chicken with Israel couscous and i think the salad is being seating there for too long.
Not sure if the management is changing but the breakfast burrito I had here this morning was the worst I've ever had. Only a few drops of bacon, no pico salsa, minimal cheese. No flavor. My coworkers all ordered the same and had similar reviews this morning: underwhelming for sure. If you want an egg and potato burrito that tastes like egg and undercooked potato, this is the place.
Catered an event from Why Cook Cafe on 9/12. The staff was very accommodating to our needs. All our guests agreed the food was wonderful!
Atmosphere: 3
Food: 4
Service: 5
WHY COOK is a great work Cafe. I have eaten here a couple of dozen times. It is amazing the diversity of food. I have had their burgers, burritos, salads and sandwiches.The staff is friendly and the owner runs a tight ship.
Rude customer service, hair in my salad, not a pleasant experience overall. Very unfortunate as many people working in the Towers would love a decent lunch spot.
I constantly stop buying some food here. I like the quick service and well cooked food. 5 stars from me.
Large menu and Vfriendly staff, they always ensure that you are happy with your order. I'm picky with my burritos and they always make it the way I want it! New recommendation: Try the grilled chicken burger meal with fries and a drink, it's good and worth the price.
Restaurantji Recommends
The food is great but it's a hit or miss with the efficiency of the service. Calling ahead doesn't always give you a head start, and this morning I called, was told 10 minutes, arrived 15 minutes later, and it then took them another couple of minutes to actually start making my food. I'll also mention that I was the only person in the place. So, A+ for food taste, C- for timely service.
The food is great but it's a hit or miss with the efficiency of the service. Calling ahead doesn't always give you a head start, and this morning I called, was told 10 minutes, arrived 15 minutes later, and it then took them another couple of minutes to actually start making my food. I'll also mention that I was the only person in the place. So, A+ for food taste, C- for timely service.
Friendly staff and great food.
Ate here for the first time. I ordered the breakfast plate omelette with pork sausage and the deluxe bagel for the wife. My omelette was too salty.Since I like the ambiance, I decided to stay here and work on some projects with my laptop. A few hours later the manager told me I can't stay here because I didn't order anything. He said that I have to order something in order to stay. I'm using his electricity and rent is expensive. This is not Starbucks. He also said the employees didn't see me buy anything.So I showed him my receipt that I ordered breakfast. I did buy something. What a terrible experience. Will probably be my last time eating here.
I had terrible stomach ache that lasted for 3 days after eating their chicken burrito. I will never eat here again.