Tasty food but 3rd time I found bones in my burrito. See attached pic
My biggest gripe is the terrible service. Was there on Sunday and Alex was downright unfriendly and does not know the meaning of customer service. Not everyone knows the menu and an eye roll doesn’t help. Do better
Atmosphere: 5
Food: 4
Service: 1
Morgan Malone (Mo)
Good clean simple food. Not too salty, definitely not the best place to get tacos in san diego, but it seems like really clean, simple ingredients. I would definitely eat here again. If youare on a low sodium diet or have restrictions, this place is a safe bet
Atmosphere: 2
Food: 4
Service: 4
Bill Menter
8/16/2025: last 4 visits - three 5-stars, one two-star. When the crew is hot, they are fire.
1/31/2025: Five stars for last two visits (1/25 & 1/31), Double Chicken Tostadas each time. Delicious!
1/13/2025: Five stars. Ordered two Double Chicken Tostadas - fantastic! Flavorful, fresh and a decent amount of chicken. Great job!
12/12/2024: Two stars. Terrible execution of my mobile order. I ordered a Double Chicken Tostada and a Street Corn Double Pollo Fit Bowl. We ordered 4 salsas, they gave us 3. One of the two containers of Creamy Cilantro Dressing was 2/3 empty. The Fit Bowl was the worst - about a teaspoon of corn; barely any chicken; and a small, blackish portion of avocado. It was a disaster, dinner-wise. Very disappointing.
Food: 5
Service: 5
Ricardo Rodriguez
Every time I get the opportunity to visit family in California, El Pollo Loco is a must! Never ones have a been disappointed
Atmosphere: 4
Food: 5
Service: 4
Rich Vallas
Food is not like it used to be and way too expensive now.
Atmosphere: 1
Food: 1
Service: 1
enrrique guerrero
Drive by go by drive thru was really fast food was good
Charly Brown
Drive by go by drive thru was really fast food was good
Atmosphere: 3
Food: 3
Service: 3
Mavel MCole
Tried it for the first time since my Aunt always order food here. We had the chicken family meal and the Chipotle wrap as well. Everyone loved it. Chicken was flavorful and food was great.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: 2pc Chicken - Leg \u0026 Thigh Meal, Mashed Potatoes with Gravy, Chips \u0026 Salsa
Every time I come here the staff is never friendly. This time was no different except the lady gave attitude and rolled her eyes when she got my order wrong. I usually don’t write reviews and choose to ignore the poor service but this time was ridiculous. Train your staff better or hire nice people. It’s not that hard to be a decent person…
Julie Uto
Good meal at a reasonable price
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Burrito
Daniel Rosas
The food was great service was quick and efficient, on top of that store looks awesome with all new colors keep it pollo loco
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Burrito
Nicole Velazquez
I had an awesome experience, service was on point!
Tasty food but 3rd time I found bones in my burrito. See attached pic
My biggest gripe is the terrible service. Was there on Sunday and Alex was downright unfriendly and does not know the meaning of customer service. Not everyone knows the menu and an eye roll doesn’t help. Do better
Atmosphere: 5
Food: 4
Service: 1
Good clean simple food. Not too salty, definitely not the best place to get tacos in san diego, but it seems like really clean, simple ingredients. I would definitely eat here again. If youare on a low sodium diet or have restrictions, this place is a safe bet
Atmosphere: 2
Food: 4
Service: 4
8/16/2025: last 4 visits - three 5-stars, one two-star. When the crew is hot, they are fire.
1/31/2025: Five stars for last two visits (1/25 & 1/31), Double Chicken Tostadas each time. Delicious!
1/13/2025: Five stars. Ordered two Double Chicken Tostadas - fantastic! Flavorful, fresh and a decent amount of chicken. Great job!
12/12/2024: Two stars. Terrible execution of my mobile order. I ordered a Double Chicken Tostada and a Street Corn Double Pollo Fit Bowl. We ordered 4 salsas, they gave us 3. One of the two containers of Creamy Cilantro Dressing was 2/3 empty. The Fit Bowl was the worst - about a teaspoon of corn; barely any chicken; and a small, blackish portion of avocado. It was a disaster, dinner-wise. Very disappointing.
Food: 5
Service: 5
Every time I get the opportunity to visit family in California, El Pollo Loco is a must! Never ones have a been disappointed
Atmosphere: 4
Food: 5
Service: 4
Food is not like it used to be and way too expensive now.
Atmosphere: 1
Food: 1
Service: 1
Drive by go by drive thru was really fast food was good
Drive by go by drive thru was really fast food was good
Atmosphere: 3
Food: 3
Service: 3
Tried it for the first time since my Aunt always order food here. We had the chicken family meal and the Chipotle wrap as well. Everyone loved it. Chicken was flavorful and food was great.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: 2pc Chicken - Leg \u0026 Thigh Meal, Mashed Potatoes with Gravy, Chips \u0026 Salsa
Still great.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Guacamole
Only messed up my order once!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Guacamole
Restaurantji Recommends
Every time I come here the staff is never friendly. This time was no different except the lady gave attitude and rolled her eyes when she got my order wrong. I usually don’t write reviews and choose to ignore the poor service but this time was ridiculous. Train your staff better or hire nice people. It’s not that hard to be a decent person…
Good meal at a reasonable price
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Burrito
The food was great service was quick and efficient, on top of that store looks awesome with all new colors keep it pollo loco
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Burrito
I had an awesome experience, service was on point!
Atmosphere: 5
Food: 5
Service: 5
I recommend their beef quesadilla it was so good
Atmosphere: 5
Food: 5
Service: 5
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