Masala Street - Indian Cuisine and Catering Services

We had a very disappointing experience at Benihana located in Carlsbad. Despite having a reservation, we were not seated on time, and the staff seemed indifferent to our wait. We ended up leaving with our whole family after waiting for about 45 minutes. It's frustrating to see such a lack of respect for customers' time. I hope the management addresses this issue to prevent it from happening to others.

Atmosphere: 1

Service: 1

Wait to sit at table 20 mins
Wait for someone service 15 mins
Wait for food 20 mins
Food is regular hibachi but much pricey for Benihana. Would NOT recommend bring family there, not a good experience.

Atmosphere: 3

Food: 2

Service: 2

This place is dumb. It took FOREVER to proceed through the meal bc we sat at the little extra tables instead of the main performance tables. At one point we literally had all the supporting materials for the thing (sauces, white rice, more sauces, salad) but had to wait 30 mins for the actual chicken and steak bs.

Update we are still sitting here waiting. Here's a pic of the empty table.

Only silver lining is our waitress was very nice.

Atmosphere: 1

Food: 2

Service: 2

Cool place

Atmosphere: 5

Food: 5

Service: 5

Very disappointed in the service. I came in on my birthday and i didn’t even have time to answer the waitress question if this was a special occasion or not. She just didn’t even wait for my answer. Just not impressed with the service at all. I won’t even press the birthday issue I’ll just tip the cook since the food was actually excellent service left a lot to be desired. I’ll tip the waitress anyways because I’m a cool guy but damn I’m already eating alone on my birthday least y’all could of did was make it special

Atmosphere: 1

Food: 5

Service: 1

Benihana makes it nearly impossible to see their HH menu online. They DO NOT want people to see it.

Very entertaining chef, great steak.

Atmosphere: 5

Food: 5

Service: 5

This is by far the BEST location we have been to!! If I could give them 10 stars I would!! Trevor was phenomenal!!!! He had the kiddos and adults engaged the entire time and his cooking skills are incredible! The manager was so kind, the server was extremely friendly! They were attentive and on top of making sure our drinks were filled without even needing to ask. I highly recommend this location to anyone and everyone wanting a memorable, clean & delicious experience! Thank you Benihana Carlsbad!!! See you next time

Atmosphere: 5

Food: 5

Service: 5

Worst experience ever, where to start...4 of us got the same option menu and the chef came out and cooked ONE portion and split it 4 ways, which means we each got like 4 tiny pieces of chicken...I don't get it aren't we suppose to have a whole part per person? Same with the veggies, very small amount per person but we each ordered our own so why was one portion divided into 4? Makes zero sense, also the chef kept forgetting what the menu came with for the kids so we had to wait even after we all finished, also cooking was so slow that most of our sides got cold.
Yeah the portions were massively small, one portion for 4 is criminal, don't know what the menus have so constant reminders, and it was so pricey for such a horrible experience, definitely not worth it. I've been to these when I lived in japan and yeah, massive differences. Just shocked, never again.

Atmosphere: 2

Food: 1

Service: 2

We came here for our family dinner in with no reservation. The wait was fine and only took around 15 minutes. Hostesses were nice and the teppan chef Vladimir was very nice and gave us a great show. However, everything else was absolutely terrible. Our server was a middle aged woman who was extremely rude and even seemed condescending when we were unhappy with her getting my son’s order wrong. She was pissed off for the rest of our stay. Besides the waitress, there was what looked to be the manager, bald and moderately tall middle aged man who seemed to be screaming at his employees. I noticed it across the room and there were times where I could hear people yelling from the back. The management here is absolutely nuts. The atmosphere was very smoky, the air conditioning doesn’t work, the floors were very dirty and extremely noisy. I am so extremely disappointed with our experience and no restaurant should have such a terrible atmosphere especially for the price. Tables were unsanitary and they were not cleaned well at all. The worst part is the waitress acted shocked and upset when I left a 10% tip. Honestly it should have been 0 and her response was extremely questionable. Very unprofessional and we will NOT be coming back here again.

Atmosphere: 2

Food: 4

Service: 1

You can never change your first impression and the blonde Hostess Paige was amazing! She helped us so much getting the right place to sit and accommodated us in every way. We first had a drink at the bar with a wonderful person named Carly after how lovely she was- I asked if she could wait on us in a section that wasn’t hers and she obliged ….she couldn’t have been more perfect. To be honest this was some of the best food and service I’ve ever had in my life. I was in the restaurant business 35 years and I became a district trainer in charge of seven restaurants throughout California. With that being said, I’m a little particular and just can’t believe how good our night turned out. The New York steak was the most flavorful and tender one I’ve probably ever had in my life. They have a deal that for only $39 you get soup, salad ,appetizer, Choice of your entrée AND Dessert. My son and I will be back soon! Thank you, Benihana for a wonderful evening. Thank you, Carly and thank you Paige. I’m sorry I forgot the manager‘s name because of course I told him how wonderful everything was before we left, but thank you to him as well.

Atmosphere: 5

Food: 5

Service: 5

Go here every year for anniversary. Love this place, worth the cost.

Dietary restrictions: They ask before meals if you have any restrictions.

Kid-friendliness: Fun time for kids plus kids menu that turns into a hat!

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Hibachi Chicken Rice, Garlic Butter, Benihana Onion Soup, Tuna Roll, Benihana Chicken Fried Rice

Loved my chef, Joshua! He’s a mean, lean, teppan machine! He was even able to flip the appetizer shrimp into my mouth! What a guy! The wagyu I had was so delicious, would definitely order that again! The service staff were incredibly friendly, and I had a great mental health day. Rock on Benihana Carlsbad! ?

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Sushi Rolls, Hibachi Chicken Rice, Hibachi Chicken, Garlic Butter, Shrimp Appetizer, Benihana Onion Soup, Onion Volcano

Nick is an amazing chef. Our experience is tremendous with him at the helm of our table. No better chef at Benihana.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Garlic Butter

From the time we crossed the threshold, we felt warmly welcomed. The service and food was superb. Valentine was absolutely wonderful as a server. He genuinely cares about his customers’ experience.

Atmosphere: 5

Food: 5

Service: 5