El Pollo Loco
$ • Mexican, Fast Food, Chicken Shop
Hours:
1408 E Valley Pkwy, Escondido
(760) 480-6374
About El Pollo Loco
Customers' Favorites
El Pollo Loco Reviews
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Worst experience! i will never be using your online service or visiting this location again. Apathetic employees who cant get a simple order right or read clear instructions. Horrific customer service, smug apologies and no solutions. Your organization should be ashamed! Train your people better!
The food is awesome, was a couple dollars short and the cashier said don't worry about it... Very friendly, very clean, awesome customer service.... Yes I rang the bell......
Ratings
Menu
Hours
| Monday | 9:30AM - 10:30PM |
| Tuesday | 9:30AM - 10:30PM |
| Wednesday | 9:30AM - 10:30PM |
| Thursday | 9:30AM - 10:30PM |
| Friday | 9:30AM - 10:30PM |
| Saturday | 10AM - 10:30PM |
| Sunday | 10AM - 10:30PM |
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El Pollo Loco is a restaurant with friendly workers who go above and beyond to make customers happy. The staff gets along well and creates a great dining experience. Kid-friendliness is also a plus at this location. While parking may be limited, most customers opt for the convenient drive-thru service. The food is tasty, and the counter service is decent, despite being busy with drive-thru orders. However, there have been some negative experiences with online orders, with mistakes in packaging and missing items. Despite these issues, it seems that speaking up and complaining to corporate can lead to a resolution. Overall, El Pollo Loco offers a friendly atmosphere and delicious food, but customers should be cautious with online orders.