Papa Johns Pizza

good food and service but... IMPORTANT: whoever owns this franchise should be ashamed of making the night shift workers act as security at the door. hire security if the area isn't safe enough to have doors open and unlocked during business hours or close at dark.

im here from out of town and showed up by myself to pick up the pizza my husband and i ordered around 10pm on a weekday night. the door was locked so a worker came to the door but would only speak to me through the cracked door, i was not allowed to enter. i gave her my name. she closes the door and i instantly yell "wait! it's under (husbands name)!" she is 2 feet from me but she still walked away from me, over to their shelf of pizza. when she couldnt find my name she turned around and just shrugged at me. i said "it's under (husbands name)" and she couldnt hear me, so she shrugged at me again? she would not walk towards me to hear me... i motioned with my hands to her "come here" and she came to the door, i said "(husbands name)" ... she walked back to the shelf and then handed me the single pizza i paid almost $30 for.

i was a lone woman and i parked right in front of the door, my truck was not even 4 feet behind me. if it's not safe for two women in the store with a panic button to leave the door unlocked during business hours, why is it safe for me to stand outside alone while she shrugs at me? i can't even been inside? i have to wait outside with the danger? lol. this store needs security, or to be closed at dark. terrible experience, but this is solely on the franchise owner... not on the workers. the workers were nice enough (shrugging at me acting like i didn't have a reason to be at the door/not coming over to me without me waving my hands was frustrating) but they WERE nice, and the pizza was good. something needs to be done about security or operating hours to avoid leaving paying customers traveling alone locked outside of an operating business being shrugged at.

if i would have known, i certainly would have went somewhere else or even a drive through.

Terrible location Escondido, boulevard and El. Norte. Always extremely rude workers.

Atmosphere: 1

Food: 1

Service: 1

Super rude cashiers. Literally laughed and made fun of me because I tripped on their entry. Never going back. Horrid experience.

Atmosphere: 1

Food: 1

Service: 1

I am a Door Dasher. Recently I had a delivery order that I picked up here. It was after hours and you’re required to ring a bell and they will bring the order out to you. This time I was picking up a 2 liter and a large pizza. The girl handed me the 2 liter and I grabbed it in one hand. Having my phone and pizza bag in the other as she hands me the pizza she tells me in a very unfriendly way, “ we don’t help putting pizzas in the bags!”
I was kind shocked. Stepping back looking around there’s no place to set anything down. Not a table or chair so I carefully walked over to my car awkwardly and put the pizza in the bag.
It just was surprisingly an unpleasant remark she said. I can’t give this store a 5 star because of her unfriendly attitude towards me. No empathy or regards to helping out. What’s society coming to these days !

Atmosphere: 4

Food: 5

Service: 3

Great pizza for only 10 buck!

Atmosphere: 5

Food: 5

Service: 5

I am referring to the Papa Johns on El Norte in Escondido in this review. The small shopping center is dirty and smelly, but restaurant is clean inside. The order was correct, but the pizzas I got (all 3 of them) were horrible they were dry and bare practically no cheese. The dough had huge air bubbles separating it from the hard dry toasty bottom it looked like cardboard. It wasn't cut good so as I tried to get a piece off it just ripping of the top layer of dough. They couldn't even cut through the hard cardboard. I would never buy food from Papa John's on El Norte in Escondido again.

Atmosphere: 3

Food: 1

Service: 4

Recommended dishes: Chocolate Chip Cookie

They have no drivers but offer delivery. They rely on door dash drivers my food never got delivered .

Food: 1

Service: 1

I wouldn't trade Papa John's for anything.

Atmosphere: 4

Food: 5

Service: 4

Pizzas are great. Never have gone wrong

Atmosphere: 4

Food: 4

Service: 3

Good pizza

Atmosphere: 4

Food: 5

Service: 4

Friendly staff but the pizza doesn't stand up against other options

Atmosphere: 2

Food: 2

Service: 5

Recommended dishes: Pepperoni Pizza

Ordered delivery of 1 extra baked pizza. Got 1 underbaked, mushy pizza left on my doorstep without my knowledge (no knock or door bell ring) for 5 minutes before I noticed.

Food: 2

Service: 2

Great service and food, as always.No atmosphere as it's a pick up pizza

Atmosphere: 2

Food: 5

Service: 5

This was our first time purchasing at this store and most certainly was the worst . They had my husband waiting 20 plus minutes for a cheese pizza … he was patiently waiting after he had waited a ridiculous amount for one pizza he asked staff and pointed at the pizza that had been sitting there at the register all the time he was just waiting . So if he had never asked for his pizza , he would have been sitting there forever ? That shows the lack of customer service at this store, not even an apology was made to acknowledge there mistake .

Pizza is consistently good whichever Papa John's I've been too. Didn't give it a higher rating as I ordered at the counter for carry-out & when paying with my card, there system forced a tip that I didn't authorize or agree to. Staff was friendly, service with a smile. But I'm against a forced tip. Rated food 4 star as it's good, but not the best pizza I've ever had.

Food: 4