I eat panda express because it’s food is closet to home for me but this location needs to change their staff or give them orientation about customer service . There is this older Chinese woman, her attitude is bad and I thought I was the only one until my brother and my friend went there .
To me it’s is unnecessary for me to give you my money for a service ( to everyone regardless of who they are , in as much you are not insulted at your job) and you act foolish.
I will still buy from you because I won’t change myself because of uncivilized behavior of one person .
Atmosphere: 1
Food: 5
Service: 1
Nhat Dang
Terrible customer service from Sami (possible spelling error). Repeated my order too quickly and I told her couldn't catch up and she said "well I'm repeating it to you now, if there's a problem with your order it's on you". Extremely rude and aggressive. I came in with a family of 6 and none of us could recall doing anything to her that would warrant such evident hostility. Theres also the incident with the soda machine and the way she handled it was unnecessary and hostile. She then talked behind our backs when she was behind the counter and didn't even attempt to lower her voice. One of the worst customer service employee I'd ever seen. I like Panda Express and patronized many locations, but Sami is cancerous to Panda Express's brand and image
Atmosphere: 1
Food: 5
Service: 1
Chris Romeo
Excellent service..thank you
Atmosphere: 5
Food: 5
Service: 5
Michele R
The fried rice at the North Texas Panda Express in Fairfield, CA was gummy.
Mike Novicio
Prices are good considering there's a Chinese restaurant a few doors down that have high prices for food that's very similar. Usually, a homeless person is right outside the doors looking for a handout. Staff seems not to care or feel responsible for removing them from bothering customers walking in. Otherwise, portions they give are large and worth the visit.
Atmosphere: 3
Food: 4
Service: 5
Recommended dishes: Black Pepper Angus Steak, Build Your Own Plate - 2 Half Sides, Cream Cheese Rangoons 3, Honey Sesame Chicken Breast
Host Johnson
I ordered teriyaki chicken and they put the sauce packet on top of my to-go box and when I was paying they Made it seem as tho they gave me the sauce but at the last minute before I could notice they took it away as they were putting my food in the bag I swear 9/10 time the do this and supposedly forget the sauce but 100% for sure seen the sauce packet on my box all the way up until the bagged it
Atmosphere: 1
Food: 3
Service: 1
Matt M
Brian and Samantha were particularly thoughtful! I'm really impressed by the great service.
Atmosphere: 5
Food: 4
Service: 5
Carly Busch
I don't usually post reviews, but the ladies who worked here tonight were exceptionally sweet, patient, and helpful. A+ for customer service. Food is good, too.
Atmosphere: 5
Food: 4
Service: 5
gloriairma sanchez
Delicious deviled shrimp.
Vegetarian options: Steamed vegetables.
Dietary restrictions: There is a variety of dishes
Parking: The parking lot is quite spacious.
Kid-friendliness: They can eat calmly.
Wheelchair accessibility: Very good, because there are ramps.
Atmosphere: 5
Food: 5
Service: 5
SUJIT TELANG
Very friendly staff, the quantity served was not skimmed like the SJ locations.
Recommended dishes: Build Your Own Plate - 2 Half Sides, Cream Cheese Rangoons 3
Miosha Cooks
I ask for chopsticks in Notes in the order n didn’t receive any, N my bf picked it up and I see hella orange chicken n barely honey sesame. I don’t know but if they were equally proportion right I probably wouldn’t have to search and look for certain pieces. N it was not fresh cause my food was not steaming, if it’s fresh it should have steam I shouldn’t taste it n taste room tempt food.
Atmosphere: 2
Food: 2
Service: 1
Jocelyne von Strong
Love the mushroom
Atmosphere: 4
Food: 5
Service: 4
Olan Mckinney
We went to this location and literally saw employees picking at the food and eating it in front of us. One guy didn’t even care that we were standing there. He just kept using the same toothpick to eat chicken from the same tray that is used to serve customers. When they finally asked “how can I help you?”…I replied, “you can’t” and walked out. When I got to my car I looked inside the restaurant and they were still eating. So disgusting! I’ll never eat at another Panda Express in my life.
Edith Guadalupe Rivas Ceja
I came once here and honestly I did not like the food at all but this year I think the chef makes food with love a came back since 2022 and really has some loveling taste.
I eat panda express because it’s food is closet to home for me but this location needs to change their staff or give them orientation about customer service . There is this older Chinese woman, her attitude is bad and I thought I was the only one until my brother and my friend went there .
To me it’s is unnecessary for me to give you my money for a service ( to everyone regardless of who they are , in as much you are not insulted at your job) and you act foolish.
I will still buy from you because I won’t change myself because of uncivilized behavior of one person .
Atmosphere: 1
Food: 5
Service: 1
Terrible customer service from Sami (possible spelling error). Repeated my order too quickly and I told her couldn't catch up and she said "well I'm repeating it to you now, if there's a problem with your order it's on you". Extremely rude and aggressive. I came in with a family of 6 and none of us could recall doing anything to her that would warrant such evident hostility. Theres also the incident with the soda machine and the way she handled it was unnecessary and hostile. She then talked behind our backs when she was behind the counter and didn't even attempt to lower her voice. One of the worst customer service employee I'd ever seen. I like Panda Express and patronized many locations, but Sami is cancerous to Panda Express's brand and image
Atmosphere: 1
Food: 5
Service: 1
Excellent service..thank you
Atmosphere: 5
Food: 5
Service: 5
The fried rice at the North Texas Panda Express in Fairfield, CA was gummy.
Prices are good considering there's a Chinese restaurant a few doors down that have high prices for food that's very similar. Usually, a homeless person is right outside the doors looking for a handout. Staff seems not to care or feel responsible for removing them from bothering customers walking in. Otherwise, portions they give are large and worth the visit.
Atmosphere: 3
Food: 4
Service: 5
Recommended dishes: Black Pepper Angus Steak, Build Your Own Plate - 2 Half Sides, Cream Cheese Rangoons 3, Honey Sesame Chicken Breast
I ordered teriyaki chicken and they put the sauce packet on top of my to-go box and when I was paying they Made it seem as tho they gave me the sauce but at the last minute before I could notice they took it away as they were putting my food in the bag I swear 9/10 time the do this and supposedly forget the sauce but 100% for sure seen the sauce packet on my box all the way up until the bagged it
Atmosphere: 1
Food: 3
Service: 1
Brian and Samantha were particularly thoughtful! I'm really impressed by the great service.
Atmosphere: 5
Food: 4
Service: 5
I don't usually post reviews, but the ladies who worked here tonight were exceptionally sweet, patient, and helpful. A+ for customer service. Food is good, too.
Atmosphere: 5
Food: 4
Service: 5
Delicious deviled shrimp.
Vegetarian options: Steamed vegetables.
Dietary restrictions: There is a variety of dishes
Parking: The parking lot is quite spacious.
Kid-friendliness: They can eat calmly.
Wheelchair accessibility: Very good, because there are ramps.
Atmosphere: 5
Food: 5
Service: 5
Very friendly staff, the quantity served was not skimmed like the SJ locations.
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Good food quickly served.
Atmosphere: 3
Food: 4
Service: 4
Recommended dishes: Build Your Own Plate - 2 Half Sides, Cream Cheese Rangoons 3
I ask for chopsticks in Notes in the order n didn’t receive any, N my bf picked it up and I see hella orange chicken n barely honey sesame. I don’t know but if they were equally proportion right I probably wouldn’t have to search and look for certain pieces. N it was not fresh cause my food was not steaming, if it’s fresh it should have steam I shouldn’t taste it n taste room tempt food.
Atmosphere: 2
Food: 2
Service: 1
Love the mushroom
Atmosphere: 4
Food: 5
Service: 4
We went to this location and literally saw employees picking at the food and eating it in front of us. One guy didn’t even care that we were standing there. He just kept using the same toothpick to eat chicken from the same tray that is used to serve customers. When they finally asked “how can I help you?”…I replied, “you can’t” and walked out. When I got to my car I looked inside the restaurant and they were still eating. So disgusting! I’ll never eat at another Panda Express in my life.
I came once here and honestly I did not like the food at all but this year I think the chef makes food with love a came back since 2022 and really has some loveling taste.
Atmosphere: 5
Food: 5
Service: 5
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