Well usually I have a great experience but this night I don't know what happened but the food was a failure all around best thing was my large sprite n that's because it was super hot that night
Atmosphere: 5
Food: 2
Service: 5
Harsh Verma
Good store but AC SYSTEM is not working is to hot inside
Atmosphere: 1
Food: 5
Service: 5
B M
Good location. Good food, but they miss on menu items sometimes. For example, we got 2 Sourdough Jack's. The bread is supposed to be toasty, but our sourdough was soft and untoasted. Total disappointment...
Atmosphere: 4
Food: 4
Service: 4
Devin
We go to this location pretty often as we live nearby. And it has been rough in the past with order accuracy or quality of the food. But lately, every time we have gone we have been helped by Jose. He has never missed an item in our order, always asks if we need sauces, and is incredible polite/professional. He needs a raise because he has redeemed my faith in Jack in the Box. Thank you Jose!
Atmosphere: 5
Food: 5
Service: 5
Helping Seniors with Vouchers Find Housing
It's 10:43pm and the lights are off in the drive thru area multiple times. The staff say, the manager controls the lights. Someone please fix this issue. It's hard to see and feels like people are going to get robbed.
Atmosphere: 4
Food: 5
Service: 4
Erik Lehman
Food was good. Service was faster than in concord
Atmosphere: 4
Food: 4
Service: 3
Xazavier Waldo
So far every time that I've come to this Jack in the Box in Folsom California. The customer service has been outstanding the food always fresh and with the amount of people that they have in the store they get things out in a very timely fashion and I really appreciate the staff so far I've ran into a couple of the members of Team including manager. But it's one member of the team that always stands out every single time that I come he's here on Saturdays and the team that's with him most definitely backs him up and together they get the job. he's running both drive-thru in front as well as assisting making the food when needed. I'm not sure if he's a manager or if he's just a regular employee but he's amazing his name which I hope I get the spelling right is JONTELL great energy Lively personality an extremely enthusiastic young man. The packaging is fantastic and the presentation especially for food to be on the go is amazing thank you Jack in the Box team Folsom always a great experience
Kid-friendliness: Bring your kids to this location is very very family friendly
Atmosphere: 5
Food: 5
Service: 5
Jean Pou
I recently visited Jack In The Box, and I was blown away by the outstanding service. The staff were friendly and efficient, making my experience seamless from start to finish. I tried the new breakfast burrito, and it was absolutely delicious—perfectly seasoned with fresh ingredients. The atmosphere was casual and comfortable, with upbeat music playing in the background. It’s a great spot for a quick bite or a relaxed meal. Highly recommend it for anyone craving tasty, fast food in a cozy environment!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Really Big Chicken Sandwich
Thomas Saint
I order via the app in the lobby. The worker behind the counter called out my name and I went over and had a seat in the lobby. The burger and fries were not hot nor was the taco. I've attempted to deduce why the food wasn't hot. I can't come up with the valid reason. This is the third time I've had Jack in the box in this area and that they're all the same. It's just as easy to go over to the clown burger place and actually get hot food for about the same price or less.
Atmosphere: 3
Food: 1
Service: 3
Steve Voss
It was obvious fries were left out for a while-they were cold. My burger was so little cooked that the cheese was not yet melted, I got the wrong burger that I didn't order, and paid more for the one I ordered, and it was cold by the time I drove less than three minutes to my house.
Went in and it seemed like there was only one person working the back and window. She was amazing.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Egg Rolls, Large Curly Fries, Chicken Sandwich
Mike Yaw
got a ultimate breakfast sandwich. was good as expected
Atmosphere: 5
Food: 5
Service: 5
Jeff Witteborg
Pretty good!
Atmosphere: 4
Food: 5
Service: 5
Isabella Imhoff
I swear to god this has gotta be the funniest thing ever. So me and my parents pulled up to Jack in the box to get a bigger order and this man at the cash register decided to be terrible and extremely rude. This was at 10 pm on Thursday the 17th of October. So we got our order and we asked for extra ranch so we asked and he said he couldn’t give it to us. So we were like okay can we pay for them, and he said that we couldn’t. We were all genuinely confused that was insane. He’s gotta be the rudest person I’ve ever met. My poor mom was like so flabbergasted because she usually loves this location but yea no. (To sum it up he was rude, wouldn’t let us pay for ranch in anything but quarters, (what?!)
Atmosphere: 1
Food: 3
Service: 1
Jennifer R
This place is a JOKE when it comes to customer service ? Mr SO CALLED TEAM LEAD YAHIR is more worried about his break than the 1 and only customer in the building. He couldn't care less about customer service. Leaving his team behind while they are already short-staffed. For an order of tacos and medium curly fries to wait 25min you would think I'm at a 5-star restaurant.
Well usually I have a great experience but this night I don't know what happened but the food was a failure all around best thing was my large sprite n that's because it was super hot that night
Atmosphere: 5
Food: 2
Service: 5
Good store but AC SYSTEM is not working is to hot inside
Atmosphere: 1
Food: 5
Service: 5
Good location. Good food, but they miss on menu items sometimes. For example, we got 2 Sourdough Jack's. The bread is supposed to be toasty, but our sourdough was soft and untoasted. Total disappointment...
Atmosphere: 4
Food: 4
Service: 4
We go to this location pretty often as we live nearby. And it has been rough in the past with order accuracy or quality of the food. But lately, every time we have gone we have been helped by Jose. He has never missed an item in our order, always asks if we need sauces, and is incredible polite/professional. He needs a raise because he has redeemed my faith in Jack in the Box. Thank you Jose!
Atmosphere: 5
Food: 5
Service: 5
It's 10:43pm and the lights are off in the drive thru area multiple times. The staff say, the manager controls the lights. Someone please fix this issue. It's hard to see and feels like people are going to get robbed.
Atmosphere: 4
Food: 5
Service: 4
Food was good. Service was faster than in concord
Atmosphere: 4
Food: 4
Service: 3
So far every time that I've come to this Jack in the Box in Folsom California. The customer service has been outstanding the food always fresh and with the amount of people that they have in the store they get things out in a very timely fashion and I really appreciate the staff so far I've ran into a couple of the members of Team including manager. But it's one member of the team that always stands out every single time that I come he's here on Saturdays and the team that's with him most definitely backs him up and together they get the job. he's running both drive-thru in front as well as assisting making the food when needed. I'm not sure if he's a manager or if he's just a regular employee but he's amazing his name which I hope I get the spelling right is JONTELL great energy Lively personality an extremely enthusiastic young man.
The packaging is fantastic and the presentation especially for food to be on the go is amazing thank you Jack in the Box team Folsom always a great experience
Kid-friendliness: Bring your kids to this location is very very family friendly
Atmosphere: 5
Food: 5
Service: 5
I recently visited Jack In The Box, and I was blown away by the outstanding service. The staff were friendly and efficient, making my experience seamless from start to finish. I tried the new breakfast burrito, and it was absolutely delicious—perfectly seasoned with fresh ingredients. The atmosphere was casual and comfortable, with upbeat music playing in the background. It’s a great spot for a quick bite or a relaxed meal. Highly recommend it for anyone craving tasty, fast food in a cozy environment!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Really Big Chicken Sandwich
I order via the app in the lobby. The worker behind the counter called out my name and I went over and had a seat in the lobby. The burger and fries were not hot nor was the taco.
I've attempted to deduce why the food wasn't hot. I can't come up with the valid reason. This is the third time I've had Jack in the box in this area and that they're all the same.
It's just as easy to go over to the clown burger place and actually get hot food for about the same price or less.
Atmosphere: 3
Food: 1
Service: 3
It was obvious fries were left out for a while-they were cold. My burger was so little cooked that the cheese was not yet melted, I got the wrong burger that I didn't order, and paid more for the one I ordered, and it was cold by the time I drove less than three minutes to my house.
Food: 1
Service: 3
Restaurantji Recommends
Went in and it seemed like there was only one person working the back and window. She was amazing.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Egg Rolls, Large Curly Fries, Chicken Sandwich
got a ultimate breakfast sandwich. was good as expected
Atmosphere: 5
Food: 5
Service: 5
Pretty good!
Atmosphere: 4
Food: 5
Service: 5
I swear to god this has gotta be the funniest thing ever. So me and my parents pulled up to Jack in the box to get a bigger order and this man at the cash register decided to be terrible and extremely rude. This was at 10 pm on Thursday the 17th of October. So we got our order and we asked for extra ranch so we asked and he said he couldn’t give it to us. So we were like okay can we pay for them, and he said that we couldn’t. We were all genuinely confused that was insane. He’s gotta be the rudest person I’ve ever met. My poor mom was like so flabbergasted because she usually loves this location but yea no. (To sum it up he was rude, wouldn’t let us pay for ranch in anything but quarters, (what?!)
Atmosphere: 1
Food: 3
Service: 1
This place is a JOKE when it comes to customer service ? Mr SO CALLED TEAM LEAD YAHIR is more worried about his break than the 1 and only customer in the building. He couldn't care less about customer service. Leaving his team behind while they are already short-staffed. For an order of tacos and medium curly fries to wait 25min you would think I'm at a 5-star restaurant.
Atmosphere: 1
Food: 1
Service: 1
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